Cricket Nation

Welcome to the Cricket Community! Join the conversation today, get your phone and plan questions answered, or lend your expertise to the community.

29 Topics

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ajt_cricketExtra
published in Community Blog

How many phones have you had?

Hey Cricket Nation! We want to hear about all the phones you’ve had since you’re first device. Please share your memories with us and even share a picture of the model of your first phone! We even want to hear about the time you got your first phone and the experience you had with it. A few awesome commenters will get some Cricket swag sent their way!

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5 hours ago
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ajt_cricketExtra
published in Community Blog

If you could call that special person who would it be ?!

Greeting Cricket Nation!! Today is a beautiful day and we want to spread a bit of joy! Tell us who you would call if you had the chance, it could be a celebrity, an athlete, or even a special family member! Also, share any memories or experiences you’ve had with that person if you have any to share. A few amazing commenters will have some swag sent their way!!

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2 days ago
Landon_Cricket
Landon_CricketCommunity Manager
published in Community Blog

Cricket Wireless Offers the Ad-supported Tier of HBO Max for Free to New and Existing Customers on the $60 Unlimited Plan

 What’s the News?Starting August 20, Cricket Wireless will offer the ad-supported tier of HBO Max for free to new and existing customers on our $60/mo. unlimited plan,1 which comes with 15GB of mobile hotspot and access to our 5G network on eligible devices. Whether at home or on the go, Cricket customers on this plan can activate their subscription and immediately dive into HBO Max’s portfolio of premium, award-winning and iconic programming for no additional charge, a value of $9.99 per month.Why Does It Matter?HBO Max is WarnerMedia’s streaming platform that offers more than 13,000 hours of best-in-class entertainment, featuring the greatest array of storytelling for all audiences with the iconic brands of HBO, Warner Bros, DC, Cartoon Network, Turner Classic Movies and more. By adding the recently launched ad-supported tier of HBO Max to our Cricket plan, more consumers can experience the entertainment only HBO Max can provide.What’s the Deal?It’s simple. New and existing Cricket c

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13 days ago
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DearDanteExtra
posted in Community Blog

Small Business Gets Big Boost from Simply Data & Cricket Turbo Hotspot

Dear Dante, You know that image of a wacky, wild-haired mad scientist? That’s pretty much my dad but he’s also a master baker whose experiments happen in the kitchen. His latest invention has real business potential.  It’s called a “Kombucha Cake” and it’s a great tasting ball of energy that powers athletes through to the finish line. Here’s where I need your help – Dad’s better at baking than business. His product’s becoming a hit at races but Dad can’t keep up. He’s using his smartphone to take orders, capture contacts, and post on social media. A tablet would be so much faster and when mom and I are helping him we want to use laptops so we need a hotspot with plenty of data.    How can Cricket help my dad make his little business a big winner? Signed, Kombucha Kid   Dear Kombucha Kid, Boom! That’s the sound of your pop’s sweet little business exploding into the big time AND have I got an idea to help him succeed! Cricket just launched data-only rate plans ca

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17 days ago
Landon.franklin
Landon.franklinCommunity Manager
published in Community Blog

Tell us about your HBO viewing experience. Which shows are you watching? Need help?Blog

Hey Cricket Nation!It has been a few weeks since the HBO Max w/ ads plan has been released to Cricket customers on the $60 Unlimited plan and I have been binging on my favorite shows and movies from the second that I downloaded the app.I spent all weekend catching up on the latest season of Insecure. With the final season premiering on 10/24, I wanted to be caught up on all of Issa’s antics and freestyles.My kid held the remote hostage to watch all 8 Harry Potter films. The onslaught of special effects kept him busy, while I did chores around the house……. yay!This week, I will work from home on my green couch, while my favorite Friends pontificate life’s greatest questions on their orange couch. Joey always makes me feel better about not knowing the answer to every question on my staff call.The HBO Max app has a show for each member of your family. From snarling dragons on Game of Thrones to the kids competition series Craftopia, you can find plenty of shows to binge this Fall.We are h

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19 days ago
Landon_Cricket
Landon_CricketCommunity Manager
posted in Community Blog

A New Era for iPhone with 5G, Cricket Wireless to Offer iPhone 12 Lineup Starting on Oct. 23

Cricket Wireless is bringing our customers the new iPhone 12 lineup, including iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12, and iPhone 12 mini, introducing a powerful 5G experience with the ability to tap into the power of our fast, reliable and secure nationwide 5G network.1 With a beautiful all-new design, iPhone 12 models feature unparalleled new camera systems, edge-to-edge Super Retina XDR display for a more immersive viewing experience with the Ceramic Shield front cover, and Apple-designed A14 Bionic chip, the fastest chip in a smartphone. Starting Oct. 23, Cricket customers can purchase iPhone 12 Pro and iPhone 12 at www.cricketwireless.com with online and in stores. Cricket customers will be able to purchase iPhone 12 Pro Max and iPhone 12 mini beginning on November 13. Featuring the most 5G bands on any smartphone, iPhone 12 models offer the broadest 5G coverage worldwide2 — with models in the US supporting millimeter wave, the higher frequency version of

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22 days ago
BillyM_Cricket
BillyM_CricketCommunity Manager
published in Community Blog

Black Music Month

Hey Cricket Nation! We’re celebrating Black Music Month! Help us out by telling us about your favorite artist, sharing a playlist, or sharing an awesome experience you have had with an artist! A few lucky commenters will get some Cricket swag sent their way!  

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martinpayne_
22 days ago
Landon_Cricket
Landon_CricketCommunity Manager
posted in Community Blog

Protect Your Phone Number to Reduce Sim Swaps

Secure Your Phone Number SIM card swapping is a scam where bad guys hijack your mobile phone number, giving them access to information coming to your phone number. Secure your number to reduce SIM swap scams It starts when bad guys find a person to target who has accounts that are accessible online. The fraudster could be interested in draining a financial account or taking over a social media account with a large following. To do this, they take control of your phone to get past extra authentication that may be an added layer of protection for your online accounts. That’s where somebody can’t get into your account unless they can receive a one-time PIN via text or call. The code is delivered to your phone, so the fraudsters try a “SIM swap” which lets them transfer your phone number onto their device. If they take over the phone number, the authentication text or call comes to their device, not yours. The measures you take to secure your phone number can be key to protecting your iden

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1 month ago
Landon_Cricket
Landon_CricketCommunity Manager
posted in Community Blog

The Cricket Community Has A New Look!

Welcome to the New and Improved Cricket Community forum!

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1 month ago
Landon_Cricket
Landon_CricketCommunity Manager
published in Community Blog

3G Network Shutdown Starting in February 2022

Hey Cricket Nation,  Over the past few months, we have seen an increase in questions concerning Cricket’s proposed 3G shutdown. Question like, “Will my phone stop working?” or “Will my rate plan change?” In hopes of giving you some answers to those burning questions and more, we decided to write out a short blog post about it.  Why is the Cricket 3G Network shutting down?We don't like to think of it as shutting down. We see it as the network getting better for our customers.  This shift will mean faster, stronger, more reliable service for customers who currently use services on the 3G network.Will I need to get a new cell phone?I too am always looking for a reason to buy/switch out my phone to a newer device. This may not be the case for you. If you have a High-Definition Voice-capable (HD Voice-capable) device that is compatible with Cricket’s HD Voice network, congratulations you can keep your phone. If you don't, you will need to buy a HD Voice capable phone that works on the Crick

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1 month ago
Landon_Cricket
Landon_CricketCommunity Manager
posted in Community Blog

Tell Us About Your Favorite Concert & You Could Win Cricket Concert Cash to See a Live Show

At Cricket, we strive to bring simple plans and dependable service to all of our 10+ million customers. We also look for additional ways to give customers reason to #SmileOn, whether it’s on this community forum or in the town that you live in.  In that Cricket tradition, we want to give you the chance to bring those smiles to a concert to see your favorite artists in a Live Nation venue near you. Cricket Wireless is giving out Eight (8) $50-dollar Cricket Concert Cash Gift Cards to forum members over the next month. How do you win a gift card? I'm glad you asked! On this post, tell us about a great and fantastic time that you've had at a concert or live show. Who did you see? Where did you see them? What was the most memorable moment? Did you buy any cool merchandise? Tell us a cool and interesting story on this post and you could win the Cricket Concert Cash. The top eight comments with the most “kudos” will be selected as winner of the contest. It takes just a few minutes

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1 month ago
Landon_Cricket
Landon_CricketCommunity Manager
published in Community Blog

Login changes to my account and the Cricket app

Hey Cricket Nation!Like my father and his obsession with his sports car, Cricket is always tinkering underneath our hood to bring the best performance to our customers. We have been laser focused on upgrading our systems to add more security and protection to customers that use our digital services. Yay! We are instituting a single sign-on process that will bring speed and an additional layer of safety to the sign on process.Unfortunately, we have hit some bumps in the road while upgrading our systems . If you have tried to sign into the myCricket app recently, you may have noticed that your login information wasn't accepted. Chances are that you use an email address to sign into our systems. The new upgrade requires users to sign in with a user name versus their email address (re: safety).Don't worry. We have a solution. You just have to create a new user name and password to have access to all of your account information.One small step to ensure that your account information is safe

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2 months ago
Landon_Cricket
Landon_CricketCommunity Manager
posted in Community Blog

Cricket Wireless Working to Keep Our Communities Healthy and Connected

Updated: 3.30.2020 We are experiencing higher than normal call volumes. To save time, please use an option below. Sign in to the myCricket app or My Account Online to pay your bill, manage your lines, edit plans and features, and check your usage from your device and more. Register for an online account if you have not already enrolled. Visit our support site for answers to common Cricket-related questions. Click here to launch our interactive chatbot and get the answers you need. You can also launch it by clicking the green question mark in the bottom right-hand corner of any page on our site. ____________________________________________________________________________________________ Cricket Wireless proudly provides millions of customers with reliable connectivity to the world, and award-winning service when you walk in our stores, talk to us on the phone, or visit our website. As a part of this, we always do our best to ensure that we

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5 months ago
Landon_Cricket
Landon_CricketCommunity Manager
posted in Community Blog

The New iPhone SE Comes to Cricket Wireless

Cricket Wireless to Offer iPhone SE: a Powerful New Smartphone in a Popular Design Cricket Wireless will offer the second-generation iPhone SE, a powerful new iPhone featuring a 4.7-inch Retina HD display, paired with Touch ID for industry-leading security. iPhone SE comes in a compact design, reinvented from the inside out, and is the most affordable iPhone. Powered by the Apple-designed A13 Bionic, the fastest chip in a smartphone to handle the most demanding tasks, the new iPhone SE also features the best single-camera system ever in an iPhone that unlocks the benefits of Portrait mode, and is designed to withstand the elements with dust and water resistance. Customers will be able to order the new iPhone SE beginning Friday, April 24 at www.cricketwireless.com. iPhone SE comes in three beautiful colors — black, white and (PRODUCT)RED — and features an aerospace-grade aluminum and durable glass design, and a 4.7-inch Retina HD display with True Tone that adjusts the white balance t

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6 months ago
Landon_Cricket
Landon_CricketCommunity Manager
posted in Community Blog

Pluto TV brings FREE TV to your phone. Use attached link to download to your phone today!

Pluto TV delivers more than 200 live and original channels and thousands of on-demand movies. Pluto TV is free TV* offers live & original programming that everyone will love: premium news, TV shows, movies, sports, lifestyle and trending digital series. (*data rates may apply) Cricket customers who purchase android phones benefit from having Pluto TV pre-installed.  Dont have Pluto TV? No need to worry. Use this link mycrick.it/plutotv to direct download the app.   Pluto TV offers a wealth of content that targets a lot of different audiences.  For example, in 30 min of browsing Pluto TV I discovered:   - a MLS Major League Soccer channel ( Go ATL United!)  - a VH1 channel dedicated solely to reality TV shows   - a Nick Jr channel focused on classic Nickelodeon cartoons and shows  - a standalone channel for everything dealing with AMC's The Walking Dead  The variety of channels and shows is mind blowing.   Scan the QR code below to download the app.   Check it out today.      

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Landon_Cricket
8 months ago
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Khalil_CricketExtra
asked in Community Blog

National Battle of the Bands & Cricket MEAC/SWAC Challenge

On August 29, 2021, Cricket Wireless will also be sponsoring the National Battle of theBands at NRG Stadium in Houston, Texas. An annual event where Historically BlackColleges and Universities come together to showcase the groovy and funk filled traditionsof HBCU bands. Consider it the Super Bowl or National Championship for HBCU Bands acrossthe country. This year’s lineup includes:Bethune Cookman University, Marching Wildcats (Daytona Beach, FL) Langston University, “Marching Pride” Band (Langston, OK) North Carolina A&T State University, The Blue and Gold Marching Machine (Greensboro, NC) Norfolk State University, The Spartan “Legion” Marching Band (Norfolk, VA) Southern University, Human Jukebox (Baton Rouge, LA) Jackson State University, The Sonic Boom of the South (Jackson, MS) Tennessee State University, Aristocrat of Bands (Nashville, TN) Texas Southern University, “Ocean of Soul” Marching Band (Houston, TX)Since this events inception Bethune Cookman has made a record 13 app

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11 months ago
Landon_Cricket
Landon_CricketCommunity Manager
posted in Community Blog

Cricket Wireless Employees Celebrate 20th Birthday Through a Week of Service

Cricket Wireless is celebrating our 20th birthday by saying ‘thank you’ and giving back to the communities that have given us so many reasons to smile since 1999. Headquartered in Atlanta, Cricket employees were excited to invest in our hometown through a week of service in the community. During the week of service, more than 50 of our Atlanta-based employees contributed 177 volunteer hours serving three local community groups, including Open Hand Atlanta, the Atlanta Community Food Bank and the Atlanta Police Foundation's At-Promise Youth Center.   Check out the video below to hear from our employees on what it means to give back.

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1 year ago
Landon.franklin
Landon.franklinCommunity Manager
published in Community Blog

The Cricket Community Has A New and Improved Look!

Cricket Wireless’s online community forum is back and ready to go! Have a question? Wanna help others? Just here to chat? The new community is here for all of the above and more!Connecting with othersThe Community is a great place to connect with others, ask questions, and help others. Need help? Post a question and let our community give you some useful information and solutions. Got answers? Earn points sharing what you know with our online community. If you want to know what’s going on around T-Mobile, the latest news on devices, or other important info, check out our Community Blog! You can chat about off-topic discussions in our  Cricket Nation section.Join nowSet up a profile and tell us a bit about yourself. If need help, start a new discussion or join in on our latest message threads.There are different badges and contests you can complete into level up your ranking. We’re here to build a solid community with folks that want to connect and grow strong online network users. Feel

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1 year ago
Landon.franklin
Landon.franklinCommunity Manager
published in Community Blog

Help Cricket Celebrate 22 Years By Sharing Your Birthday Memories! We May Give You A Gift.

Hey Cricket Nation!  This month, we will celebrate 22 years as a company. We couldn't have done it without every member of the Cricket Nation. We have over 11 million of you to thank for helping us to reach this milestone. Birthdays are meant for creating timeless memories to savor for a lifetime. Hopefully you have captured those memories on your Cricket devices to revisit from time to time.  Help us celebrate 22 years by sharing some of your favorite birthday memories with the Cricket Community.  Did you have a crazy Sweet 16 party with Vanilla Ice serving as your entertainment? Was it your birthday in college where you broke into a full Beyonce dance routine in the middle of the club? How about the surprise birthday party that your friends threw for you that was shut down by the police because you got too carried away with the birthday sparklers on top of the bar? ( Guess that just happened to me huh?) Tell us your favorite birthday memories below and we could send you some prizes a

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1 year ago
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DearDanteExtra
posted in Community Blog

Binge Watcher Seeks Healthier Habits

Dear Dante, I’ve got one doozy of a problem that’s really cramping my style. Here’s my deal. I’m on a budget with a capital B. See, I’m a news junkie and I’ve got it bad. The kind of bad that kicks ya right in the pocketbook. I keep using more data than what’s included in my 5 GB plan. I’ve been purchasing Add 1GB when I need to, but that’s getting expensive. I don’t want to upgrade my plan and I want to always have high-speed data. I think I need to set limits, keep myself in check, ya know? Like how everybody’s monitoring their steps these days - I need the same thing for my plan so I’ll always have enough data for when really big news breaks. Can you help?  Signed, News Junkie   Dear News Junkie, You are on the right path! Do not dismay because I can help you manage your high-speed data AND get your news fix. As a celebrity, I have seen famous friends fight the pull of addiction. They tell me that one key to success is having the right tool at the right time. I’m not a doc

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1 year ago
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sm824nEmployee
posted in Community Blog

iPhone XS and iPhone XS Max arrive at Cricket Wireless on Friday, 9/21/18

iPhone XS and iPhone XS Max are the most advanced iPhones ever, taking the vision for the future of the smartphone to a new level, featuring stunning 5.8-inch and 6.5-inch Super Retina displays that offer remarkable brightness and true blacks while showing 60 percent greater dynamic range in HDR photos. iPhone XS and iPhone XS Max bring an improved dual camera system that offers breakthrough photo and video features, A12 Bionic chip with next-generation Neural Engine, faster Face ID, wider stereo sound, longer battery life, splash and water resistance,* the most durable glass ever in a smartphone, a beautiful new gold finish that joins silver and space gray, and introduce Gigabit-class LTE for even faster download speeds.** iPhone XS Max offers a more immersive experience with over 3 million pixels for videos, movies and games, offering the largest display ever in an iPhone. Both phones introduce Dual SIM to iPhone through the use of a nano-SIM and digital eSIM.***  For more detai

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1 year ago
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DearDanteExtra
posted in Community Blog

Dear Dante - The Debut Column

Dear Dante, I’m back in college, my grades are good, and my favorite holidays are around the corner. I should be happy but I’m not; I’m miserable! Thinking about spending time this fall with family and friends just makes me miss my Juliet. Dante, I now know that Juliet is my true love. Sadly, when she was mine I took her for granted, deserting her on Saturday nights and ignoring her lonely texts. Finally, she kicked me to the curb saying, “Hasta la vista, baby.” In my mind’s eye, I can still see her ponytail bouncing behind her as she walked out of my life. Now she’s studying in Italy and I’m stuck here in the States. I’ve texted her my irresistible love poems. I’ve tried calling to plead with her to take me back. But my texts are undeliverable and my calls will not complete. My situation is dramatic. Dante, please help me contact Juliet! Signed, Desperate Romeo Misses Juliet       Dear Desperate Romeo, I’m glad you wrote because I can tell you’re sincere but you need a

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1 year ago
D
DearDanteExtra
posted in Community Blog

Family Tech Support Needs Backup

Dear Dante, I love my family, for real I do. But I’m fed up with being their tech support! If I had a nickel for every time I helped my dad with Bluetooth pairing or got my brother out of a jam when he forgot his phone unlock password, I’d have enough to buy an iPhone XS with the cash in my pocket. Of course, I don’t charge them for my time (or my hair extensions that cover up what I pull out when they get really silly - like the time my dad paired his phone with my grandma’s Bluetooth speaker. Every time he got a call, my Grandma would yell from the porch, “Turn off your phone. I’m listening to Aretha!”). Dante, how can I help my family help themselves with simple tech stuff? I’ve got to hit the books hard (I’m studying Astrophysics) and I’m so distracted. My family needs my help and their problems are important but it’s not like it’s rocket science. What should I do? Ground Control    Dear Ground Control, You are wise in unique and important ways. Have you ever noticed that

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2 years ago
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sm824nEmployee
posted in Community Blog

Cricket Roaming in Mexico Just Got Easier

Q: Why are you making these changes?We regularly review plans and features for operational and competitive reasons. Q: How are you letting customers know about these changes?We began communicating directly to customers starting on July 13, 2018 about these changes Q: How will these changes impact customer experience when roaming in Mexico?Eligible customers will now be able to use their Cricket Wireless service in Mexico just like they do in the U.S. This change lets customers stop worrying about penalties for using more than 50% of their Cricket Wireless service in Mexico. Q: Why are you calling out Metro PCS in your advertising?Check out Metro’s Unlimited Service terms and conditions and you’ll see why.  (Background: Metro requires customers living in the U.S. who roam in Mexico to have the majority of their usage on their U.S. network and service is subject to termination if their customers exceed this limit. This means no service and potential loss of their phon

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Julie_Cricket
2 years ago
Landon_Cricket
Landon_CricketCommunity Manager
posted in Community Blog

My Cricket compatibility with LG K8 and Motorola G7

Dear Cricket customers,  If you have one of the two devices listed in the title, you may be experiencing issues with the My Cricket application crashing while in operation. We are working with the OEMs (Motorola & LG) to fix this issue. Below are options to use in lieu of the My Cricket app.  Motorola After speaking with the manufacturer, we advise customers to use "My Account Online" to perform account tasks and not factory reset their device. Motorola is currently working on a fix but will not have it ready for 2-3 weeks. Our app dev team is researching if there is anything we can do in the meantime to help with this issue. LG Our technical teams are still researching issues regarding this device, since we havent been able to validate excessive crashing of the app on the K8. If you have issues with the My Cricket app while on the K8, please access your account functions via "My Account Online."   Thanks!

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2 years ago

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