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678 Topics

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JustinHartmPaparazzi
asked in General Account / Profile

Christmas Garland Border

As the holiday season approaches, one of the most delightful and versatile decorations to adorn homes, offices, and public spaces is the Christmas garland border. These festive garlands, often made of evergreen branches, pinecones, and other seasonal ornaments, not only add a touch of traditional charm but also serve as a versatile decorative element that can be used in countless creative ways to infuse spaces with the spirit of Christmas.

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1 day ago
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mar223Extra
posted in General Account / Profile

Do I just have to accept being screwed over?

A little background story, my mother and I were on a joint plan when I was younger and still living with her. We decided to split up and went a cricket store to get that done. The rep there messed up and switched our phone numbers (did not realize this until we started getting texts meant for the other person). We went back to the cricket store and were told we werent able to change it. Now I've had an account under my mothers name for the past 3 years.My current issue is:I have insurance through Asurion and trying to replace my broken s8. They are now requiring me to send in a copy of my mom's drivers license in order to approve my claim. Ok, thats inconvenient since she lives out of state. I get the copy of the driver's license, send it in, then Asurion tells me they wont accept it because its expired. My mom has an unpaid $1500 ticket from 2013 she absolutely cant afford to pay, so she cant replace her ID. She doesnt even drive anymore. Asurion is telling me the only way I

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5 days ago
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bthorPaparazzi
asked in General Account / Profile

HACKER PORTED MY NUMBER OUT & CASE FILED 19 DAYS AGO. NO CALLS NO ASSISTANCE FROM CRICKET

MY NUMBER WAS HACKED & PORTED OUT. I HAVE 2 CASE NUMBERS C-73ZAA6 & C-1TJMN9 FILED “19” DAYS AGO.  I CALL OR CHAT EVERY DAY.  NO RESPONSE OR SUPPORT FROM CRICKET. JUST WE ARE WORKING ON IT.  WHY CAN A HACKER DO THIS IN 15 MINUTES & CRICKET CANT FIX IT IN OVER 19 DAYS???  HOW ABOUT SOME SUPPORT CRICKET????

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6 days ago
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vkfakseowkdrud80000Extra
posted in General Account / Profile

Porting Out Scam Again

I have been a long time customer of Cricket Wireless Service.On 8/24/2023, I got a suspicious message sending the PIN for the account transfer. I contacted customer service right away and reported that I didn't ask for a transfer. Cricket said all is well taken care of and as long as I didn't show my PIN all will be good. I changed my account password for better security. On 8/25/2023 all of a sudden my phone no longer had LTE service. I checked the account with suspicion and found that my number was deleted(I was the main account holder for 3 lines shared with family). Then when I checked the emails I was getting emails accessing my Wells Fargo Bank account and starting to wire transfer $2500 and moving $2200 from the brokerage investment into the checking account. They were also trying to access my Amex account. Ironically, the financial institutions were asking for the secure code that will be sent to my previous number. I didn't have the mobile service any more and all my family wa

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6 days ago
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tiffall2023Extra
asked in General Account / Profile

trouble with trycriket

I have not received my sim yet but it is already taking days away from my trial 

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7 days ago
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ewing4901Extra
asked in General Account / Profile

file a complaint

I have paid my bills with cricket for almost 3 years now. Yesterday my phone was disconnected and I have a $147. Amount owed. I have called and been hug up on 2 times after not getting anything resolved. The person disconnected me only after stating several times that I am not satisfied with her and need to speak to a supervisor. She refused me and then hung up. My problem is I paid on September 15th. And now they say I owe $147.00 more. They " refunded " my August payment to an account I do not have and I need to call the bank. I paid August and used my phone all month. I paid Sept and only used 1/2 of the month. Why do they send money for previous month? Nobody can answer that. I have been ripped off. My bill is only $86 month and has been for a few years. How do I get a hold of someone to do something with this? Do I have no recourse but to sue? I'm disabled and elderly and I need the phone.

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9 days ago
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Zackery James1Extra
asked in General Account / Profile

Need to separate from Cricket

I want to remove my phone from my mom’s plan, but I can’t seem to do anything without her account information. She isn’t around anymore and I have no way to contact her.

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13 days ago
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ClarkDExtra
asked in General Account / Profile

Can't log in to my Cricket account at the website

The below URL is my landing place, and below that the error message when I try to log into my Cricket account from cricketwireless.com. I have tried this from multiple browsers and when it didn’t work I emptied cache and cleared cookies. Access was STILL blocked. I downloaded Chrome to my computer for the first time ever and even that didn’t allow me to sign in to the account.Please advise.(https://www.cricketwireless.com/restservices/accountauth/v1/authtokens/haloYou don't have permission to access "http://www.cricketwireless.com/restservices/accountauth/v1/authtokens/halo" on this server.Reference #18.92292117.1694362432.a6a4e73f 

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14 days ago
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aliciamoore3131Extra
asked in General Account / Profile

No service

We do not have cellular service as of a few hours ago. We are in the Jasper County, GA area. Can you tell me what the issue is?

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14 days ago
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metalfablvExtra
asked in General Account / Profile

Ordering Online Issues

When trying to order a new upgraded phone on my account I get the following error message from Cricket.  “Looks like you’ve reached the maximum orders permitted for this address. Sorry about that!”.  This error message has come up with the last 2 phones I had upgraded.  Waited at least 2 days and was able to order.  I have 2 accounts through cricket 6 lines, I have ordered and spent at least $500-$800 in the last 2-3 months upgrading all of our phones.  For the last phone we are wanting to upgrade and pay almost $500 for this phone. I have contacted numerous times through the cricket chat, to no help.  They say to go incognito, which doesn’t work either and last person told me to wait at least 1 week and try again.  ?????????????Sounds like cricket doesn’t even know how to fix their problems, or want money.  I tried to go to the local store, guess what, they don’t even carry that phone.  Really? How do you get new customers, if you don’t carry all of the phones you offer, especially a

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15 days ago
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Jcarson6Extra
asked in General Account / Profile

port out scam

 my phone number was ported from my phone and was used to gain access to our bank accounts,  I realized what happened right away and called Cricket, but they were of NO HELP.   When i question the agent at the store , he said that the number got ported yesterday at the Cricket store .When i question the same to Cricket customer care over the call, They say that the number was ported in the store yesterday but they have no no way of tracking what store it happened and which agent authorized it . This is UTTER BULL . Im guessing its Inside Job and some one working at the cricket store did it . Customer care Kept asking me if I am sure that I ( or my  mother or wife on the same plan) didn't port the number or maybe it was someone else we knew. What the heck is that supposed to solve? No one at Cricket seems to know or care how to protect our accounts! Again, I have read multiple reports of this happening to other cricket customers.I will be reporting this to the Better Business Bureau and

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16 days ago
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BeobilliotExtra
asked in General Account / Profile

Gaming lags

So I just got with cricket and to be honest. I’m trying to be happy but it’s hard. So I got 2 iphones on the 18th few days ago. I downloaded a game I been playing and all I get is buffering and lagging. Brought the phone in and the lady said I need to boost my data speed for another 20$! I’m unlimited already and I only used not even 4gigs. Everything else works fine. The game I play is clash of clans. I’m also with T-Mobile. Works great on T-Mobile. So I’m thinking I made the WRONG CHOICE. I don’t know. Just aggravating it buffers so much.. any help would be great but the lady tried all kind of stuff. I also been reading online that I’m not the only person having this issue!!

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19 days ago
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diep.stevenPaparazzi
asked in General Account / Profile

UNAUTHORIZED PORT SCAM

UNAUTHORIZED PORT, 3 out of 4 of my phone lines. This was done on 08/21/23 with no resolution. I have called customer service twice a day for the past 19 days now with no resolution. Customer service representatives are clearly outsourced and are being used as a gatekeep from their "back office" team. Back office team has not reached out or provided ANY updates on the situation. I have also just received no ounce of hope or resolution/reassurance from their support team here on Facebook. FCC and FTC submissions have been made. This is by far the worst experience I have ever had with any company. I cannot believe this has been happening on such a large scale. Does anyone have any advice if this has happened to you? I am at a complete loss, I desperately want to keep the same phone numbers, we have had them for over a decade.

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20 days ago
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pdx_girlPaparazzi
asked in General Account / Profile

Unauthorized port Issue

On Monday, my phone wasn't working and I found out my phone number was fraudulently ported out without my consent. The person who stole my number used it to start hacking into my other accounts. I have had to freeze all my banking and credit for fear of them getting into them. I called Cricket right after it happened and received a case no.  (C-6VUZCC). They were unable to give me any information other than we have forwarded it to our department that deals with these issues and it will be 3-5 days.I filed a a complaint with the FCC and cricket did send me an email to say we'll check your status - but I've heard nothing back after asking for the last 2 days for an update. This happened on Monday and it’s now Friday and no one from Cricket who is actually doing anything to resolve this issue has responded to me. I also tried reaching out to them on Facebook, but no one appears to be doing anything other than “we'll look into it and get back to you.”NO ONE HAS GOTTEN BACK TO ME. It’s alre

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20 days ago
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Cece RamirezExtra
posted in General Account / Profile

Number ported out over a month ago and have not been able to get it back

What are the proper procedures to put in formal complaints with AND against cricket? I've been actively trying to get my phone number back after scammers ported my number out OVER a month ago!! I've been fighting with customer service but they just keep telling me to wait for the back office to call. I have not received any call. 

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21 days ago
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Hazard42Paparazzi
asked in General Account / Profile

phone and account hacked. anybody else had this happen?

ok so i’m going to try to be as detailed as possible. Yesterday me and my son leave the house around 12-1pm and we’re both listening to music on our phones simultaneously, about 15-20 minutes go by and both our phones stop playing music and both say SOS only. I look at my business phone (4 lines with Cricket) and this one said no service. I assumed it was a cricket outage. about an hour later I stop at a store and they said there might be an outage we contacted tech support and they stated no outage, they said they were going to fix issue and to try again within an hour. an hour goes by nothing yet I get off work go to another store, at this store after a while and speaking with tech support we notice my sim had been (hacked) my numbers were assigned to Galaxy phones when all my lines have iPhone SE. we try to access my acct and pins don’t work security question is different. tech support recommended trying to change from my app so we connect my phone to store WIFI and I get notificati

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22 days ago
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MCOACHPaparazzi
asked in General Account / Profile

ported number going on 16 days

Same story I am reading. Customer since 2014. Number ported out 16 days ago. 3.cases crested, no help from Customer service. Called AT&T since they own cricket. Found more information from AT&T and the Verizon where my number was sent. Seems cricket and A I artificial intelligence is now a scammers dream come true! I would not recommend  cricket to anyone after all my years with them. Filled FCC , FTC complaints. Also filed FBI IC3 complaint. Do the leg work yourself find your number and pressure cricket. 

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23 days ago
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jrios308Extra
posted in General Account / Profile

whatssapp

my whatssapp. said it was registerged on another device and wont let me open says im banned

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23 days ago
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jasmineExtra
posted in General Account / Profile

I have not recieved my phone order that I was promised would arrive within 2 business days.

I ordered a new phone 5 days ago under the understanding that I would receive it within 2 business days. I dropped the phone that I have and busted the screen up so badly that it cuts my fingers when I try and use it. I work at a local hospital and go in at 4am in the morning so the parking lot at that time is still dark and is secluded. I like to have my phone out and ready in case I need to call for help. Unfortunately my new phone has never arrived. It is now 5 days later and still no phone. The money was taken out of my bank account for the phone but the phone was never shipped. I got an e-mail saying it had been shipped and received a tracking number but when I track it on UPS the message says that they are awaiting the package and I will receive more tracking information once they do. I have spoken with customer service several times via online chat and phone. At first I was told that UPS must have lost the phone. I explained to the customer service rep. that UPS said they did no

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27 days ago
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caligatorExtra
asked in General Account / Profile

Phone not calling or receiving calls

My wife, myself and daughter all have Cricket wireless.  my number is 619 701 0130, wife’s is 619 701 6516 and they both work perfectly.  My daughter just got a new iPhone X and we inserted her sim, and it shows Cricket Wireless on the home screen… but when ever she makes calls, no sound and then it cuts off.  When we call her it goes straight to voicemail.  Her number is 760-496-4956.  She can’t even call 611.  Can you help? 

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29 days ago
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k546Extra
posted in General Account / Profile

Cricket is so automated, how are unique types of issues resolved?

My wife and I have been using Cricket for a number of years and I don’t have a single complaint. The service has been great. The purpose of this post is more of an observation than anything though. My parents were with Tmobile and interested in switching to Cricket as Tmobile coverage is a joke. My dad called me up, said he spoke to the representative from Cricket and that I could get some kind of referral credit. I thought it sounded good so I met my parents at the Cricket store. I mentioned the credit to the employee working and she asked me to enter my pin number. What neither myself or my parents realized is that she was adding them to the account I share with my wife, which is not what we wanted. I helped my parents choose a couple phones and the store employee got them set up. Next day, I’m at work and suddenly my phone has no service. I’m thinking “oh boy, they must have messed something up.” I went to the Cricket store to find out what was going on. It couldn’t have been a lack

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1 month ago
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PennPfiffnerExtra
posted in General Account / Profile

cultural insensitivity

How could a Cricket executive decide to send an advertisement on Easter Sunday morning?!?  That is the most sacred of the Christian holidays.  The text arrived on my Cricket phone at 7:16 in the morning.  Bad enough an advertisement is sent early on any Sunday morning, but how culturally insensitive do you have to be to send a commercial message on Easter?

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1 month ago
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shroutfrhatada5hExtra
asked in General Account / Profile

order pending with no purchase

I attempted to modify my plans to include a hotspot feature, but while entering my payment card information, the process froze and subsequently logged me out of the app on my phone. Currently, there's an ongoing pending order, and I'm unable to proceed any further. How can I resolve this situation?

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1 month ago
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Shelly3Extra
asked in General Account / Profile

turbo hotspot 2

Data usage on the device seems like it used too fast. I've used 100 gigs in just under a week. Is that normal? I just have some security cameras hooked up to it. 

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1 month ago
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shazainahmedRising Star
posted in General Account / Profile

what is Gaynoninin on TikTok?

This trend of weird challenges is going crazy viral, where did it started from?  

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truckermaster
1 month ago

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