Question

Account Suspended after EBB Forms submitted

  • 7 October 2021
  • 2 replies
  • 133 views

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Got a txt msg from cricket last night about the EBB program. Filled out the forms and then got a confirmation txt from cricket. Then On top of that, no more than an hour later they terminated our service, (Even though we were paid up and the bill wasn't do until 6/17)  They also changed our monthly plan and now says we owe them $95-- to reinstate our phones. Even though we are have paid and they shut us off a week early and won't credit or refund us the money for the week they are stealing from us.  Been on the phone on and off for over 8 hours today with no results, no help and being disconnected after sitting on hold from anywhere from an 30 minutes to an hour supposedly being transferred to a supervisor.... This is getting ridiculous with the stunts they are pulling with the billing. Like a few months ago double billing our card for two $95 payments for the month. Told us that they don't do refunds, that it would be credited, but come time for the next months bill they made us pay again. They never credited our account.. getting tired of getting ripped off!! Especially when money is so tight right now...


2 replies

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@Boyce 

Thanks for commenting on the Community Forum! It’s super important to make sure that your EBB application matches your enrollment form. If not you could delay your benefit and run into these issues. We recommend reaching out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) with the details of your issue for additional assistance.

Userlevel 3
Badge +2

@Boyce just so you know, they don’t apply the EBB credit until your next billing cycle. You can find more info on their website. 

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