Account Suspended after EBB Forms submitted

  • 7 October 2021
  • 4 replies

Badge +1

Got a txt msg from cricket last night about the EBB program. Filled out the forms and then got a confirmation txt from cricket. Then On top of that, no more than an hour later they terminated our service, (Even though we were paid up and the bill wasn't do until 6/17)  They also changed our monthly plan and now says we owe them $95-- to reinstate our phones. Even though we are have paid and they shut us off a week early and won't credit or refund us the money for the week they are stealing from us.  Been on the phone on and off for over 8 hours today with no results, no help and being disconnected after sitting on hold from anywhere from an 30 minutes to an hour supposedly being transferred to a supervisor.... This is getting ridiculous with the stunts they are pulling with the billing. Like a few months ago double billing our card for two $95 payments for the month. Told us that they don't do refunds, that it would be credited, but come time for the next months bill they made us pay again. They never credited our account.. getting tired of getting ripped off!! Especially when money is so tight right now...

4 replies

Userlevel 1
Badge +4


Thanks for commenting on the Community Forum! It’s super important to make sure that your EBB application matches your enrollment form. If not you could delay your benefit and run into these issues. We recommend reaching out to our support team on Facebook ( or Twitter (@cricketsupport) with the details of your issue for additional assistance.

Userlevel 3
Badge +5

@Boyce just so you know, they don’t apply the EBB credit until your next billing cycle. You can find more info on their website. 


This is exactly what I’m going through but they decided to suspend it at 1 am. Hours after being approved for the EBB program & them changing my plan. I autopaid my $35 yesterday & today they said account suspended & i owe $5??? I paid it & it still says suspended but says I owe nothing? very strange. This is what my app is doing. And then at the bottom it says I’ll owe $60 on nov 28th? Hopefully I can reach them during working hours tomorrow but this is ridiculous. Suspending my service for NO reason. Imagine if a family member needed to reach me for an emergency! 


I'm having the same issues but I paid my entire bill