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activation

  • 11 November 2022
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I purchased an iPhone 14 through cricket online on sept 28. I tried to activate on oct 7 and immediately  was unable to complete activation.  Apparently the iPhone 14 w/ an esim is beyond crickets capabilities I reached out to them via chat, they created a ticket and they tried to call me, my phone blocked it automatically. So I called back. I was informed that the activation issue with my phone was being handled by their “BACK END TEAM” and that I would have to wait for them to call me back and they would not take my call. I have not heard from them since and have called countless times just to be told time and time again by the reps that they can not help me and I have to wait for this top secret back end team to reach out to me. They refuse to unlock a phone they sold me that they can not fix. I need help contacting a real person at cricket that is actually concerned with customer service and resolution. I hate cricket and can not wait for this phone to be free of them. They will not even let me return the dang thing 

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Best answer by James_Cricket 13 November 2022, 16:01

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Hello @Lyberty11! Welcome to our Cricket Community Forum and thank you for your post. We’re sorry to hear that you are having such troubles with activating your new iPhone 14. We’re happy to assist you further and take a closer look into this. To get started, please send us a Direct Message with the details of your issue along with the online order number and your Cricket phone number. Thank you 👍

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