Address verification problem - cannot order anything from Cricket

  • 5 July 2018
  • 5 replies
  • 335 views

It would be great if Cricket could make address verification optional or skippable like most websites. I want to upgrade my phone but I can't order anything online from Cricket because my address isn't in the USPS or whatever other database they verify addresses with. I have a PO Box with one zip code and a street address with another, that's just the way it works in my location. I only get mail at the PO box, FedEx and UPS deliver to my street address with no problems. I live in a ZIP code served by PO boxes and so my street address for one reason or another is not in the database. My credit card address matches my street address. On most other sites you can just click something like "I acknowledge that you did not validate my address but proceed anyway". Customer service over the phone couldn't help me, they couldn't even update my profile account address to where I actually live simply cause it doesn't verify. It's a real place, been living here for several years! Please help and/or pass the message on to HQ or people who can make these changes. At least make address verification skippable if ordering over the phone via customer service or something. Or perhaps have a slower USPS shipping option. Otherwise I'm forced to fake my address or temporarily change my credit card address to my mom's just to be able to use Cricket services normally... Please help, thanks!


5 replies

Userlevel 4
Badge +2

Hello. We do apologize for the inconvenience this may have caused. If you can reach out to us through PM on our national Facebook page or DM on our national Twitter page, we can provide additional insight on this and update your address that is on file.

Im having the same issue except my bank card has my p.o. box on file but i cant even get yall to verify it cuz u wont accept p.o boxes as valid addresses. If i try to use any other address it wont validate it as matching my card. So i would have to use the p.o.box to verify. Ive been trying for 3 days to upgrade my husbands phone and cant seem to find a way around it. None of the locations in myarea have the phone i want in stock so it has to be ordered online. I only have one bank account w. One credit/debit card. I need a way around this issue please help

Any resolution to this yet? I want to port in and order a phone, but my only mailing address is a PO box (no mail delivery to my physical address). Can it be solved via private message, as suggested? I don't have a Facebook or Twitter account (and prefer to keep it that way). Any other options? Thanks.

A similar thing happened to me. I have to have a new phone but cannot order one from their web site. I have a P.O. box where I receive my credit card bill so Cricket won't let me order a new phone. The customer service people were clueless and kept transferring me to different departments.

Same problem here! Haven't been able to get any help. Obviously Cricket will not observe this issue as some of these questions & concerns are from 2 years ago & problem still remains. Have always been able to order things online from other businesses because they have option of providing both shipping & billing addresses. My bank said they have never seen this before anywhere. Cricket suggested I change my address on my debt card to my shipping address. No way is that an option! That's my prerogative & my choice for security reasons. 

Reply