Another day that Cricket's customer service decided to close hours early

  • 22 February 2022
  • 2 replies
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Cricket has, yet again, decided to close their customer service to their customers hours before their listed hours. This has been going on for months and every rep I’ve brought this up to just says I’m lying and must not know what time it really is. Well, right now I tried it again at 9:44pm ET and was told to come back when they’re open, even though they are open till 11:00pm ET every night. 

Cricket needs to update their hours to let people know when they are actually willing to help their customers instead of just helping whenever they feel like it at random times of the day. 

jdor_Cricket 7 months ago

Hi @Stefanski 

Thanks for your post. Please know that our Cricket Customer Support hours are Mon-Sat: 9 am to 9 pm ET and Sun: 10 am to 9 pm ET. For our “Click To Chat” they are open Mon-Sat: 9 am - 11 pm ET and Sun: 10 am - 11 pm ET.

 

Contact Us
 

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Userlevel 4
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Hi @Stefanski 

Thanks for your post. Please know that our Cricket Customer Support hours are Mon-Sat: 9 am to 9 pm ET and Sun: 10 am to 9 pm ET. For our “Click To Chat” they are open Mon-Sat: 9 am - 11 pm ET and Sun: 10 am - 11 pm ET.

 

Contact Us
 

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@jdor_Cricket  Can you please acknowledge the fact that I said I have been attempting to contact cricket through the online chat feature within the hours you listed instead of just listing the hours. It should be obvious that it is not helpful to list the hours because i literally stated that the issue is occurring within the hours listed. Please respond acknowledging this and what exactly is being done to correct this issue. 

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