At the point of tears

  • 3 January 2022
  • 3 replies
  • 140 views

Badge +1

My phone broke 12/28/21. I went in to my local cricket store and was told since i qualify for the 3g upgrade i could get a phone for free. My account had been suspended bc i took my sim card had popped out when the phone fell. After my account was restored, the Cricket store manager tried to set the phone up it showed i had to pay full price. This happened twice, at 2 different stores. I called customer service new years eve. I was told that yes, i qualified for the free phone which was the moto stylus BUT at the same time the phone wasnt showing as being free. I was told it might be because cricket had just updated their system which may have been why that was happening. I waited til January 2nd to try to get this resolved. After waiting over 20 minutes, i was told that i DID not qualify for the 3g upgrade. After i was told by 3 different people that I DID QUALIFY, suddenly i don't qualify. I broke down and cried because this is ridiculous. Ive been bullshitted for almost a week. Has anyone else experienced this? 


3 replies

Userlevel 4
Badge +4

Hey @Adriiiiii 

We’re saddened to hear about your experience, and we do apologize for any miscommunication. Our support team  would like to look into this further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) with the details of your issue, and be sure to include your wireless number and full name on the account for further assistance.

Badge +1

FOR 7 DAYS IVE BEEN TOLD HOW SADDENED CUSTOMER SERVICE IS BY MY SITUATION. I was bull shitted for an entire week. I had no phone. I had no issue waiting on the for customer service even though the wait times were long. I understand they're probably short staffed. My issue has been the different info ive been given. I resolved my issue by leaving cricket and started service with Metro by Tmobile. You all need to get it together. 

Badge +1

Me pasa lo mismo no resuelven nada y solo dan largas y muchos requisitos...acaso no trabajan para los clientes ?? Bye me cambio a TMobile

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