My phone broke 12/28/21. I went in to my local cricket store and was told since i qualify for the 3g upgrade i could get a phone for free. My account had been suspended bc i took my sim card had popped out when the phone fell. After my account was restored, the Cricket store manager tried to set the phone up it showed i had to pay full price. This happened twice, at 2 different stores. I called customer service new years eve. I was told that yes, i qualified for the free phone which was the moto stylus BUT at the same time the phone wasnt showing as being free. I was told it might be because cricket had just updated their system which may have been why that was happening. I waited til January 2nd to try to get this resolved. After waiting over 20 minutes, i was told that i DID not qualify for the 3g upgrade. After i was told by 3 different people that I DID QUALIFY, suddenly i don't qualify. I broke down and cried because this is ridiculous. Ive been bullshitted for almost a week. Has anyone else experienced this?
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