bad mobile connection


My mobile connection is out I'd say at least 75% of the time it's absolutely ridiculous I'm having to pay for service that I'm not getting in a signals terrible too no matter where I go same thing peace of mind please help me


Best answer by Marlena_Cricket 17 May 2022, 01:09

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Userlevel 3
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Hi @wgjgenejones and welcome to the Community Forum! We’re sorry to hear you’re experiencing service issues. We’d be happy to review your account and the current coverage in your area to determine the cause of your problems. Please send us a private message & include the name on your account, your wireless number, and the complete address where you’re experiencing issues. 


Open your Settings app and tap Network & internet or Connections. Depending on your device, these options may be different. Turn Wi-Fi off and mobile data on, and check if there's a difference. If not, turn mobile data off and Wi-Fi on and check again. FreeFlix HQ Team.