Bad service

My bill is $110 with hot spot I made a payment of $120 to get $10 on extra hotspot plus the $25 for referral so I call a day before to have them add on the hotspot the costumer service never one Sayed to me to wait until my bill cycle to star to do the add-on he said I will do it and it will star next bill cycle on the 12th restar ur phone to get ur hot spot well guess what woke up to no service call them and all they did was activated again but refuse to give me my hotspot if they didn't want to give me the 25 for referral that's fine but on top of that they took my extra 10 bucks I work so hard for and keep it saying they had nothing that can be done I hate cricket it was a bad investment and since I hardly work bcs of the covid19 am stuck with them if I had the extra cash I would move back to boost don't recommend this company at all