I am the sole owner of this device from day one and never had it on another carrier. I have been with Cricket wireless for several years.
Just yesterday my IMEI number got blocked for supposedly being reported as Lost or Stolen. Spent near an hour with Chat and was basically told that the only way for an IMEI number to get blocked is to either call my carrier (Cricket) and request that my IMEI number be blocked or log into my account and report it there.
So I did no such thing and I am somehow blocked. They it can take 3 t o 5 days to get my phone unblocked. Further into the conversation I was told that it most likely a system glitch on their end. They said that they could submit to have the IMEI unblocked but there was no guarantee that it would stay unblocked until the unblocked request went through which can take 3 to 5 days.
So my IMEI was unblocked for most of the day and then I get a TXT message saying, "Cricket here! We couldn't remove the device with IMEI ending XXXXXXXXXXXXXXX from Block list, since some requirements were not fulfilled." I replied, "What requirement are needed?" No response. So I hope back on with Chat only to be told that same thing over again.
If this was a system glitch then they should be able to un-glitch it. However, I am being told that the IMEI block list is a National List they no one carrier controls. So they can only submit a request to have the IMEI removed then wait 3 to 5 days. Wonderful!
This completely unacceptable!
Has anyone else had this issue with Cricket?
Best answer by Marlena_Cricket