BYOD Problem

  • 14 December 2019
  • 2 replies

We are new customers that purchased one phone and after being told our 2 current devices are compatible for use with cricket were planning on bringing our own devices for 2 other lines. We received our sim cards however they won't make or receive calls and after many hours on the phone with technical support have been told they are actually not compatible with the cricket network and we will have to purchase new phones for these 2 lines. However since the numbers have already been ported from our previous company they are considering us current customers and won't let us purchase phones with the new customer pricing, even though we haven't even ever had functional service with them. I feel like the new customer pricing should be honored since we were told our phones would work and that's why we didn't purchase additional new phones with our original order. I know we will be paying higher prices in the future which I get. But to charge us higher rates as a current customer when our service hasn't even been working when we were told it would is very frustrating. It has been a very disappointing switch over to this company.

Best answer by James_Cricket 14 December 2019, 22:19

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Hello @jverheecke! Welcome to our Cricket Community Forum and thank you for your post. We are sorry to hear about your recent experience with porting your lines over to us. Our team is more than happy to look into this for you. We would like to look into this issue further for you. Please reach out to our support team on Facebook ( or Twitter (@cricketsupport) with the details of your issue.

Motro maybe locks phones like straight talk? Some iphones also lock to first service used.