cancelled order

I placed a order on 12/05/2019 My current service was to expire on 12/07/2019 and there were to transfer my number On 12/06/2019 contacted customer support and was told number had be ported so just to wait on phone and service card to activate First next deliver didn't work ok with that On 12/09/2019 I get a email ordered had been cancelled After I had been told number had been ported and everything was good to go Contacted customer support again ( this was done through chat so there would be a record ) when they look at chat transcript they could not because someone had deleted my pin and other info already. At this point i am really realy po my service with other had expired and I was not any shape or form getting any answers from Cricket

Don't understand why I am being denied service and/or being punish for someone error mistake How can everything be ok on Friday and 2 days later someone screwed it up. Customer service says  it is all animated. That is even worse if it is true That a national company is dependent upon a computer to process it 1000"s of orders