Case ID unsolved

  • 29 May 2020
  • 1 reply

I have been calling customer service for days, I bought a Byod sim kit and followed the instructions and tried to port my number but had then canceled the port, however I was told my already activated 30 dollar plan could still be used with the new number I was given but customer service wants me to pay for everything again when calling back after they left a voicemail saying I was all set I am frustrated with no number or service STILL and now I’m basically being robbed because my service refill card is open on this SIM card.

Best answer by jdor_Cricket 30 May 2020, 23:20

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Userlevel 4
Badge +4

Hi @KenzieMO We would like to look into this issue further for you. Please reach out to our support team on Facebook ( or Twitter (@cricketsupport) with the details of your issue for further assistance.