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complaint

  • 25 March 2022
  • 3 replies
  • 109 views

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Why do your agents have to be so rude? I called and was hung up on twice. Then I called again and that was another 1 hour call. Requested a supervisor, his name is Mark, and proceeded to tell me to go to the store. If that were the solution, why have them? 

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Best answer by Marlena_Cricket 4 April 2022, 20:38

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Hi @alma7ramirez and welcome to the Community Forum! We’re sorry to hear about your recent experience with Cricket Customer Support. That’s definitely not the impression we like to leave on our customers. We’d be happy to assist you on this platform today? How can we help? Feel free to send us a private message as well. We’re here to help.🤗

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@Uptownlatina1  definitely not me when they hang up before getting in a word. 

Userlevel 2
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@alma7ramirez 

 

If the same thing keeps happening to you, maybe the issue is you…..🤔

 

The call centers do their best and are super nice when you’re nice to them. If you’ll have to visit a store, just try it. Don’t you want a solution? 
 

All love! Just my thoughts🙋🏽‍♀️

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