Question

Cricket Customer Care Gave False Promises on my shipment twice

  • 17 March 2021
  • 1 reply
  • 46 views

I placed online order last Thursday for my wife. Shipping confirmation with a UPS Tracking sent last friday. UPS Tracking never got updated after 3/15 2 AM. Cricket customer service yesterday and today assured it will be delivered today but was never delivered.

I was keep explaining the customer care that UPS Tracker was never updated after 3/15 2 AM but both the representatives were giving their super assurance that this will be delivered by 3/16 9 PM. That means they never clicked “Shipment Progress” and saw the updates. They just looked the main tracking information and was keep assuring this will be delivered on 3/16 by 9 PM. Now it is past 9 PM, UPS tracker still says it will be delivered by 3/16 9 PM with no further scanning of my package. What a Cricket Customer Service?
 


1 reply

Userlevel 2

@VJVJ 

We thank you for commenting on the Community Forum! 

We see you’re patiently awaiting the arrival of your package. Please contact Cricket Support on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) if you need additional assistance in researching your order.

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