cricket never again. Blocked phone and still charging me

  • 25 September 2020
  • 1 reply

So here is why I regret having cricket as my phone carrier.

I have 3 phones on my account; my phone and a phone for my son and one for my daughter. Back in October both my childrens phone began malfunctioning so I put in a claim for 2 new phones through Asurance. We received the 2 new phones, so I reached out to a cricket rep to help with activation, which was successful. August of this year my daughter lost her phone so I put in another claim for her lost phone. meanwhile my sons phone was placed on the block list so I called cricket to find out what was going on with my sons phone, the cricket rep put in a ticket to remove the phone from the block list and restored his phone as well. A few hours later my sons phone was block from making calls, taxing or using internet once again. so I called cricket back and was told that assurance had to unblock his phone. so I contacted Assurance and was told that back in October the 2 phones that I received were activated under opposite phone numbers. Meaning the the phone that was ment for my sons phone number was registered under my daughters phone number and my daughters under my sons. So when I called and reported my daughters phone lost it effected my sons phone, causing his phone it be put on the block list. I have called several time, maybe 9 or 10, some of the reps tried to help by putting in multiple tickests each and others told me that a supervisor would get back to me in a few minutes and they would hangup. even when I tell them I never get a call back. The last guy basically told me by and hung up on me. I continued to be ping ponged back and forth between cricket and assurance for over a month, while not being able to use my sons phone and weeks of not having a phone for my daughter. I even tried a few time resolving this issue with assurance and cricket on the phone at the same time with both parties communicating back and forth of what needed to be done to resolve the issue. I'm still dealing with this situation and the next months bill will be due soon and I'm still down 2 active phones. I am extremely frustrated and at the end of my rope.     

1 reply

Userlevel 4
Badge +4

Hi @sfluitt We're so sorry to hear about your experience. We would like to look into this mix up for you, please reach out to our support team on Facebook ( or Twitter (@cricketsupport) with the details of your issue, your wireless number, and name on the account.