I bought a brand new phone from cricket online store. From the first minute trying activate it they screwed it up, gave me two accounts, double charged me, etc. Thought they finally figured it out and was happy for 3-4 months with my BRAND NEW, PURCHASED FROM CRICKET phone. Then they say it has been reported lost or stolen. I'm the only one who has touched this phone since I got it from cricket. I've called support multiple times, their only solution is to go to the store, but I bought it online. I spoke with the warranty dept. and they said its not even reported stolen on their end. Cricket is blocking my service for absolutely no reason and i'm still paying the bill. Absolutely ridiculous. They are advising me to buy a new phone. If anyone buys me a new phone its gonna be f**king CRICKET!
Best answer by bmevers
I was just told by a cricket rep that they reported our phone as stolen and blocked it because we disputed an overcharge with the credit card company. We were overcharged by $275 when we bought the Samsung phone thru them because of a glitch in their system. We called immediately and they acknowledged it and said they would credit our account. We went thru numerous chats and calls and case numbers and kept getting the run around. We finally gave up and disputed the charge with our credit card company. Cricket never responded to the dispute via the credit card company so we were awarded the overcharge. Now they report the phones as stolen and said we need to pay the overcharge to reactivate our phones. Seriously?? It was a glitch in their system and they admitted it. Now we are stuck. We have filed a complaint with the FCC. Customer service has been horrendous since day one. Today was the first time someone gave us a real answer. Good luck to you.