Cricket Service in Puerto Rico

  • 19 February 2023
  • 3 replies

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Hello there! I’ve been a Cricket Wireless customer for a very long time, and I haven’t had any complaints just yet. This is the best mobile telecommunication service I’ve had so far, great price excellent service and good costumer service but, here’s my problem; I have two business accounts and a personal account of a total of 15 lines and I am sad that I will have to switch to T-Mobile since it is the only service provider that offers domestic excellent service in Puerto Rico. We constantly travel to Puerto Rico for business purposes and now that we only get “Roaming Service” which is no service at all. Extremely bad service with Claro PR. Might come back to Cricket if they really get good service in back Puerto Rico.


Best answer by James_Cricket 19 February 2023, 20:44

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Userlevel 4
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Hello @Benpr! Welcome to our Cricket Community Forum and thank you for your post. We are sorry to hear about your recent service troubles in Puerto Rico. At this time, we only offer roaming services through Claro PR. We will be sure to share your feedback with the appropriate department. 


Is there an outage with Claro PR? 
I have been on the island for a week and have been working OK, with the occasional data disconnect (which is quite annoying, by the way). But today (Monday, 20th of Feb, 2023), our devices won’t connect to data or mms.
I was forced to buy a prepaid service from Mint (which runs on T-Mobile) since I needed data to be able to work. Luckily they provide an e-sim which I could activate remotely. 

Badge +1

Apparently Cricket Wireless services is up and running back again in Puerto Rico. My family is in the island right now and they are getting excellent service in Puerto Rico. They get full bars on cricket 5G everywhere they go in the island. Now I’m going back to Cricket Wireless finally!!!