I have the 60$/m plan and I usually buy additional hotspot as needed. I’ve spent at least 600$ on this company’s hotspot services since I’ve been a member. I came across an issue where I was missing account credit and reached out to Cricket because I paid 60$ out of my pocket to pay my bill so my credit wouldn’t be used up. After the new billing cycle, the account credit is gone and so I ended up paying 120$ for one month of service. I confronted Cricket about this and they said “The account credit was added because you bought our hotspot packages” and I said “so why isn’t it there anymore?” I got 2 different responses when I asked 2 different “specialists” this question. One said “because it was used to pay your bill, i’ll open a support ticket” and the other said “It was used on your hotspot packages.” Please stay away from cricket. They’re a third rate company with fourth rate staff. Just go straight to at&t if you want at&t speed. Cricket has stolen money from me, refused to elaborate, then spat on what it means to be a customer. I asked for 60 of account credit to be returned to my account and they acted like it was a whole political movement to do that. Out of all the money they make, take, and rob people of, including off of me, you’d think 60 virtual dollars that can only be spent on their services wouldn’t be too much to ask. 0/5, am reporting to the BBB and discontinuing my patronage within the month unless you give me back my money and account credit.
Best answer by Danielle_Cricket04
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