customer service

who can you contact besides the 1 800 cricket. i cant get anywhere with them. i ordered a phone they sent it to the wrong address, i had to have ups intercept the package and send it back to them. they have had the phone since Dec. 5 and still have not gave me a refund. every time i call i get a difderent story and they apologize i was misinformed but really isnt there something i can do? i have called the corporate numbers i have found online, they dont work. has anyone been in this situation and what did they do?