Cricket needs to improve customer service by offering executive customer relations and/or online access to corporate executives. The current customer service is a black and tackle structure to keep customers away from solving real issues. The offshoring doesnt help customers make Cricket a better company.
Customer Service: The customer service number support (611) needs to be revised to support customers with better answers. The offshoring of this support to the Philippines and Latin America doesn’t help customers. The poor representatives on the phone have no access to proper resources to resolve customer issues.
Executive Customer Relations: There seems to be no executive customer relations or method to reach the corporate office with suggestions. I'm totally surprised AT&T, a company known for excellent customer service allows this to occur.