Hi there, I filed a dispute with all the evidence last November and mailed it to
[Office of Dispute Resolution, Cricket Wireless LLC, 1025 Lenox Park Blvd., 5th Floor Atlanta, GA 30319] in November 2021 following the instructions on your website.
According to your website, “A Cricket representative will respond within 30 days of receiving this form.”
I have not heard back in about 5 months. I tried to contact customer service via chat and phone. But they said that it is directly handled by head-office and there is nothing they can do.
Please advise what I should do.
Should I begin arbitration by submitting a Demand for Arbitration to the American Arbitration Association?
Thanks a lot.
Best answer by Marlena_CricketView original