file a complaint

Hi @clarenceh77 We’re saddened to hear of your experience. We would like to look into this further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) with the details of your issue, your wireless number, and full name on the account for further assistance.

hello my name is Esthela Perez. I bought a phone paid for in full and only had it connected for a month, tried to connect phone couple months later with another provider and the phone was locked. called 800 number and was TREATED BEYOND HORRIBLE. customer service rep denied my request to unlock.

the first customer service rep told me i had to have phone 6 months, the store told me i had to have it 3 months, the 2nd call center operator told me i needed to have it active for 6 months and the supervisor yelled at me his name is HENRY told me that just because i live in US i think im going to get my phone unlocked that he was not going to do it, refused to transfer me to his boss, acted like a kid, i asked him 4 times for his name, he told me i would go look for him ….. in MEXICO where the call center is at...please like i would go !!!!!!!!!! LOL they would transfer me and the phone kept rining and rining … no one ever answered i got on chat on computer they would leave me there no one would answer me… i work for a call center myself and i am AMAZED that cricket is letting this behavior happen ! if they keep at it like this they are most definitely going to loose allot customers. i called 4 times to call center and had horrible experience every single time… i paid for the phone … just unlock it… it belongs to me… not you, and at how discusting i was treated by your customer service rep and your supervisors and your chat department i MOST DEFINITELY WILL NEVER BE A CRICKET CUSTOMER AGAIN.PLEASE UNLOCK MY PHONE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!