Have just been hung up on 3 time by Cust Serv.

  • 21 March 2023
  • 1 reply


Call with a problem was transferred to Warranty… Asked to speak to a supervisor, supervisor came on line asked for my account pin number. I asked why he would need that. He hung up. Called back, finally got another cust serv person. Asked for a supervisor she transferred me to a supervisor. After taking with her she was talking to me and just hung up.

And it was a problem with a new phone I purchased. It crapped out. I got it running again and then it would run a app, it was just Uber, the only app I use on my PHONE. I use my phone as a phone not a multi-media device, I have a computer for that and a tablet. My phone is my PHONE.

So, now I guess I write a letter to corporate but I doubt that won’t do any good. I would change carriers but I don’t have a problem with the service, just customer service.

And the store I purchased the phone wouldn’t do a thing either as the screen had about a millimeter scratch on the screen in the upper right hand corner and would exchange it.  


Best answer by jdor_Cricket 22 March 2023, 02:14

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Hi @DCSchiesser !

Sorry to hear about that experience. If you still need assistance with this, our support team would be happy to look into this for you. Feel free to send us a PM to our @CricketSupport account with your wireless number, name on the account, IMEI of device, and details of the issue for further assistance.