Honestly wondering why I don't find a new provider.

  • 27 February 2023
  • 2 replies

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Honestly, the reason I joined cricket was because I needed a new phone and they offered a free one if I switched from my old provider. The service is choppy at best, the cost is pretty high, and I have had nothing but issues making payments. I have issues with autopay because every time I try to set it up “There is a problem with the server right now, try again later.” When I try to make a manual payment, it says my card info is incorrect which is false. I’ll enter it in around 8 times and it won’t go through. Chat support is a joke and only tells you to call 611 anyway so just avoid using that option. I called 611 about my payments issues and they basically said “sorry, we can’t help you. call your bank.” So that was another 30 minutes of hold time that I sat through for nothing.


I will be looking at other options for phones. This is just absolutely ridiculous. 


Best answer by Marlena_Cricket 28 February 2023, 03:01

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Userlevel 3
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Hi @Just-Jake and welcome to the Community Forum! We’re sorry to hear about your Cricket experience thus far, and we’d love a chance to turn things around for you. Please send us a PM to @CricketSupport & include the name on your account and wireless number. We’d be happy to help you set up your AutoPay enrollment if you’re unable to do it online via My Account or in the myCricket app. 

Badge +1

@Marlena_Cricket I reached out to cricket support on twitter and was told to try a new card. I don't have another card. They informed me that sometimes the card just doesn't work. Which is ridiculous considering a family member of mine using the same bank, same card and her autopay works just fine. Not to mention I was signed up for the most expensive plan even after saying I didn't want that one and was charged $68 and didn't realize until after the fact that I wasn't on the plan I had signed up for.