Question

How is it possible I'm using 4gb of data every night when it is in airplane mode and turned off??

  • 14 July 2021
  • 2 replies
  • 88 views

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So for the last 3 months I have recently found out that my phone has been using anywhere between: 2 to 4 GB of data around the same time(s) (3:30AM and 10:20AM). This shouldn't be possible, because I am asleep and all my apps are turned off and all the settings for the apps only use Wi-Fi.

After noticing this, I decided for the last several weeks to not only close out my apps, but to put my phone into airplane mode and then turn off my phone before bed.

 

To my dismay, this seems to have no effect. The report still saying that I am using data somehow even though there should be no feasible way this is happening. The only thing I can think of is Cricket wireless has an issue with their data usage tracker or a data hacker got a hold of my information and is now scalping data from my account. I have tried to contact customer support from Cricket, but was told that "my phone was on, the data was being used, and that the system is accurate and it's on me". 

 

I'm honestly at my wits end. It's been 15 days and I've already hit my cap (I have unlimited, but it 'caps' after 22gb) which is impossible. I say that, because even on the days when I use the most data I don't ever use more than 800 MB per recorded amounts.. it's only in the middle of the night when I'm asleep, my phone is off and set an airplane mode that I'm getting 2 to 4 GB within that recorded amount.. which again doesn't make any sense.

 

Cricket support, if you're reading this, please contact me and help me straighten this out. Because either something is wrong with your system or someone has a hold of my account and is scalping my data. 

Also, I want to make note that I am not asking for money back, a free upgrade, or any other kind of reparation. I literally have nothing to gain from this other than my data not being overdrawn. Either the data usage tracker is flawed or there is a hacking issue that needs to be addressed. Either way something is wrong and if it doesn't get rectified I will have to go to a different provider.


2 replies

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@Mimic 

Thank you for reaching out to us.  We would like to look into this for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or twitter (@cricketsupport) with the details of your issue.

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UPDATE: So, I decided for the last 4-5 days to take the extra step in making sure it’s not me who is at fault. I’ve been removing the SIM card on top of placing it in airplane mode and turning off the phone.. yet somehow.. I’m STILL getting my data used.. something is clearly wrong here and I’ve done everything I can on my end. Cricket.. it’s your turn now.

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