How to check call history for an active line?

  • 11 December 2020
  • 7 replies

I wanto to check the calls record in an active line

Best answer by James_Cricket 12 December 2020, 00:47

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7 replies

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Hello @Gytannavayn1! Welcome to our Cricket Community Forum and thank you for your post. 

In order to get the phone records for your service, you will need to send us a subpoena asking for the call records. You can fax it over to  (888) 938-4715 or call our center for records at 1-800-635-6840. Please keep in mind that there is a fee for the records.

Hi There,  Since I can’t see my phone records is there any way to see if my phone is spoofed?  My credit monitoring service with McAfee tells me someone else is using my line and I am getting text spam sent to that person’s name.  I’m nervous they are also using my phone to send out other texts/calls and would like to check.  In other words, my phone call history probably will not help.

Any suggestions?


Your phone can be used if you have given access to the co-op feature.


Your phone can be used if you have given access to the co-op feature.

People often request call history statements for a personal report. I know that this manipulation must be coordinated with the police and your operator. I recently wrote my autobiography and I needed to find old contacts. I used this resource to structure my autobiography and my profiler provided some forgotten contacts that helped restore forgotten stories. I received permission 2 days after the official request to the police.


I don’t understand why a paying customer that has an online account can’t access their own phone records without a subpoena.  Other phone companies have a list of calls and texts made accessable on their phone bill.  If I am a paying customer and I need phone records for important purposes, I shouldn’t have to jump through hoops to get my call logs.  Is Cricket the only company that makes it so difficult to see the calls I’ve made?  




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