I have activated my phone but continue to get notices to active or it will be cancelled

  • 20 May 2023
  • 1 reply

Userlevel 1
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I continue to get notices to activate a phone on an order that I received in mid-April…..and have activated.  It is on my account AND working.  Only now I’m told that if I don’t activate within the next 5 days it will be cancelled!  I’ve activated it...a few times.  It is my son’s phone and I DO NOT want it taken off of my account.  I’ve activated the order…..over and over again, but still getting notices to activate it or it will be cancelled.  I upgraded my son’s old phone on April 14th, so this was an order for an existing line that has been with Cricket for the past 4 years.  I activated the phone (via the phone itself) when it came in a few days later and have “activated” again and again through these incessant texts and emails I’m getting telling me the phone is going to be cancelled.  He is leaving on a school trip in 3 days and I CANNOT have his phone stop working in 5 days while he is out of town.  Can someone help please.


Best answer by jdor_Cricket 21 May 2023, 21:31

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Userlevel 4
Badge +4

Hi @rjpkrp !

Sorry to hear about that experience. Our support team would be happy to look into this for you and confirm if the order is active and if any other action is needed. Please, send us a PM to @CricketSupport with the order number, wireless number and full name on the account for further assistance.