I have proof from my bank account that you continue to take money without my permission and take money on top of my monthly payment

  • 7 August 2021
  • 2 replies

Badge +1

I want to speak to a supervisor I want a supervisor to call me immediately I am sick and tired of filing complaints to your terrible service you guys refuse to fix the issues and you have stolen $70 from me and I have proof from my bank account as well as text messages from you guys.  This is absolutely the worst customer service I've ever experienced in 17 years and I can wholeheartedly say that without being overly dramatic. I wish with every fiber of my being that I could report this company to the police and show in a court of law with documents from my bank and text messages from your company from the people who have helped me stating how much I would be charged in detail exactly for what I was asking for and for what I was paying for and how your company continues to overly charge me money even after I've made my phone payment. This is the worst phone company I've ever worked with in my entire life and I can't wait till I change to a new phone company. I'm going to do whatever is possible legally against this company. Cricket wireless is a scam!!!!!!

2 replies


I’m sorry to hear you experienced such an issue. Did customer support reach out after making this post? IDK why, but more people seem to have negative experiences with some banks. I’ve heard of some banks that have bad customer service that doesn’t answer the phone to clients’ complaints. Before opening a bank account, it’s essential to find as much info as possible about the bank. You should read reviews online from clients to see whether the bank fulfills people’s needs. I recently opened a business account with after receiving a referral code for £75 for signing up. So far, the bank is open about its policy, so I hope there won’t be any issues in the future.

Userlevel 4
Badge +5

Hello @Elena! Welcome to our Cricket Community Forum and thank you for your post. We are happy to look further into this issue for you. For further assistance, please reach out to our support team on Facebook ( or Twitter (@cricketsupport).