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So I have 5 lines. All available for upgrades. Yet I'm not able to upgrade them all together because even though through my contract I'm able to they won't let me. In the store it's possible but you'll spend about $300-$400 more due to the fact that you don't get the "upgrade discount" ($25 fee) in the store and must pay full price for the phone. So why is it that Cricket is allowed to break contract agreements? How are they able to legally get away with ripping customers off and not delivering on what they agree to?
I want to brag on an employee name Jonavieve. The other day my husband called to get my daughter’s phone turned off. She’s 12, you know how it is. Well instead of just suspending her service, he said the phone was lost. When I called to get it back on Jonavieve said she had to get a ticket and it would be up to 10 days. She did get it back on right then, but said it was still on a block list, and could be cut off again. I want super happy, but was fine with it. We got off the phone and she called back just a couple of minutes later. She said since her shift was over, she was able to stay and research it some more. She was able to get it off the block list, and she wanted to let me know we wouldn’t be having any more problems. She was super nice and helpful, and she stayed at work a few extra minutes to see what else she could do. What a great employee!! She’s a keeper! (I have her employee number if you want it.)
I went into the Columbus Indiana store to ask for help on a claim. I had Insurance on a phone and the guy told me that I didn't ask to speak to another employee. He stated he was only one working there he got upset that I asked to speak to someone else he said his name was Robert. He said he was the manager this happened two days ago. When you wrote his first name down he put Robert and then tore it up cussed me out and told me to leave the store said he was going to call the cops I didn't want any further problems so was just going to file complaint online and turn into the Better Bureau Business. Customer service is terrible i've been with you guys for 2 and 1/2 years on a family share plan of six phone lines two separate accounts my wife has lost her phone and we had insurance on it paying $11 a month it was a iPhone 10s I think this guy needs to be fired I will be switching companies here in the next few days can somebody please get back with me and let this be known to HR or someb
Cricket wireless Is a bunch of low life FUCKING THIEVES!!!! I bought one of their new phones and they refuse to either import my number or activate my phone with a new phone number, its been over 4 weeks and the lying fuckers keep saying the same thing, ”it will be imported by tomorrow at 3pm” and of course it never happens, and one of their customer service people even told me I’d have to buy another $30 to $40 dollar plan in order to activate my cricket wireless phone with a new phone number, so they’ve already gotten around a hundred dollars from me without giving me any service and then they actually want more money! FUCKING THIEVES!!!!
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hello, I haven't been receiving MMS texts, like group chats or pictures. I can send but not receive. I reset my APN settings, it would work but eventually stop again.I changed the SMS app to FB Messenger and Textra, same thing.I restored my phone and same thing. Android motorola e5 cruise thanks
I placed online order last Thursday for my wife. Shipping confirmation with a UPS Tracking sent last friday. UPS Tracking never got updated after 3/15 2 AM. Cricket customer service yesterday and today assured it will be delivered today but was never delivered.I was keep explaining the customer care that UPS Tracker was never updated after 3/15 2 AM but both the representatives were giving their super assurance that this will be delivered by 3/16 9 PM. That means they never clicked “Shipment Progress” and saw the updates. They just looked the main tracking information and was keep assuring this will be delivered on 3/16 by 9 PM. Now it is past 9 PM, UPS tracker still says it will be delivered by 3/16 9 PM with no further scanning of my package. What a Cricket Customer Service?
Okay brace yourselves if you’re not ready to hear something negative because I have a lot to share. Yesterday I decided to call to cricket wireless and let them know that I would be switching providers because I am not happy with their cellular service. The representative let me know that it would not be an issue to switch my account and that all she would have to do is allow the account to naturally suspend due to nonpayment, and then the account would eventually cancel. I switch over to AT&T and decided to reactivate my phone. AT&T the informed me that my phone was still locked by cricket wireless. So I then had to proceed with a second phone call to cricket customer service to see why I was not able to switch over my device. I was been told by a second representative that my account was canceled and that there was no way from my phone line to get transferred over because the account with Cricket was already closed. Before he ended the call, he stated that he actually saw tha
A few days ago my service stopped working and when I managed to get logged into the MyCricket app, it was listed as 'temporarily available". Yesterday I used the chat feature and it worked for about 14 hours. Then in the middle of the night it turned back off and is now listed as "suspended". I've never had this issue before, what can I do to resolve and stop it from happening again?
Cricket is the worst - I bought a new phone last week - only because the one I had purchased 6 months earlier stopped working due to Cricket changes. This was a phone that was approved by Cricket as a good phone 6 months earlier by checking the IMEI number on their web site!!The phone purchases last week went relatively wellTrying to buy/upgrade another phone and Cricket just keeps telling me there are credit card issues. They keep telling me it is not their issue and I should call the bank. I called the bank three times - they said there were no issues - I even contacted the fraud department and they verified that a transaction came thru and it was approved and they gave me the approval code.Trying to work thru the issue with Cricket and they won’t do anything. They just end the chat when they feel like they have told me enough times that it is the bank problem. Tried to call a couple of local Cricket stores - the said they don’t have the phone I want - I should call other stores.
Hello,Yesterday evening, I attempted to upgrade my phone. Upon entering my card number (FYI the number that is in the system for monthly renewal payments) it said there was an issue with the card processing. Knowing there were no issues with the account itself, I went through and re-typed information to make sure it was correct. Same error message. I did this again, thinking it was a problem with the hyphen in my name. Same message. I went to my bank account, since that did begin to worry me. All was fine, except for one issue - there were indeed THREE pending payments in my account that were apparently saying they weren’t processing. Well, you don’t have after hour customer service hours, so I had to wait until the next morning to call customer service. I waited 20 minutes on hold and finally spoke to an agent - after being on about 10 minutes, and getting no information, I had to get on a work call and asked to be called back at 10:15 am. I never received that call. I did call myself
Exactly what I say!! I'm a 5 year customer and NOT once have I ever had a discount. I'm sorry but I want a new phone and looks like I will have to change my service in order to get the phone I want. CSR are rude and not helpful at all!! Come on cricket show some appreciation for your 5+ year's customers. If you are new to cricket wireless beware because you get ONE "free" phone and that's it. Nothing ever again and don't expect to be treated like a valued customer. LOL..
I am completely fed up with the service from this company. I have a family plan and my brother's phone has been locked out as reported stolen. No one in our family reported the phone stolen and we've been calling multiple times, again and again, to tell them the phone isn't stolen and every time we call we got told the same generic response we will look into it and fix the account. It has been 2 weeks and the phone line has not been fixed. We are about to get charged and the phone has had no service for 2 weeks I'm upright exhausted with calling and being told the same bullcrap. I don't know what to do anymore or where to talk to and go to get help for this problem.
I bought a phone line using my existing phone but to get a new number I did all of this with a bring your own phone SIM card activated the account with my debit card then literally lost my phone now I'm struggling to get a phone on my service that I don't have any information for except the credit card they bill every month for $50 and have no way to recover suspend or anything for this account so $50 two months in a row now I have not been able to use any phone on this account because I don't know the account number or the phone number
I need to upgrade the phones on my account but can’t afford full or upgrade price. I found out you can get burner numbers to port on eBay to create a new account. My plan is to get 3 phones and use on my existing account. Is this against cricket policy?
Just another existing customer trying to get a new-customer deal. I’m looking into the iPhone XR from cricket, but its over $100 more as an existing customer. I plan on getting a cheap $15 prepaid line from T-Mobile, and porting that number over to cricket to get the iPhone. Then cancelling both the cheap tmobile line and line I used to get the iphone, and inserting my current sim. Has anyone had any experience doing something like this?
Last year, in August 2020, my phone number was ported from my phone and was used to gain access to our bank accounts, best buy , Credit card , Vision Insurance. Hacker opened new accounts in Homedepot , shopped online in Bestbuy. It was an absolute nightmare to get the new number, block the old one and regain control of my finances. Fast forward to yesterday afternoon, it happened again. This time my I realized what happened right away and called Cricket, but they were of NO HELP. They were asking for my PIN number but that got changed by the hacker yesterday . So ME the OWNER doesnt have access to MY Account . I went to the cricket store this morning got a new sim , reset my PIN and security question and my number back. When i question the agent at the store , he said that the number got ported yesterday at the Cricket store . ( Based on the vague information I got from him , the store is on Dixie hwy , Hollywood -florida)When i question the same to Cricket customer care over the cal
There is no option to change the phone number from my current account phone number to the new phone. Anyone have any ideas as to what is happening? I have never had this problem before. When I tried to all, they said they were open until 11 pm, but it was only 9:30 pm EST. Please help! I can’t use my phone and I need to get these activated. Thanks.
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