General Account / Profile
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- 1,498 Replies
I have been a loyal cricket customer for a decade and I live in the fastest growing city in the country. Why has service dropped or totally disappeared in the last few months. Where I used to get 3 and 4 bars I now only get 1 or 2 if I get any. In a major metropolitan area service should be getting better. I understand that cricket is upgrading the system to 5g but that should not reduce 4g coverage. Customer service is dismissive the only saving grace cricket has right now is it's local representatives. Even still if I cannot get better service I will have to change carriers. Let's see if cricket corporate responds to this because I am getting the run-around when I call customer service.
I had two of my four phone numbers ported out with out my permission. We did everything right. I reported to my local Cricket branch instantly. The staff was very helpful. This could have been stop right away but the Cricket corporates would to help. Now I have been with out a phone for 20 days. I make my living off of my phone number and my wife works in the medical field. I'm loosing sales everyday because my customers can contact me. My wife has to have a phone number to be in compliance with the new Covid protocols. I’m not willing to get a new number. Cricket tells me everyday that back office is working with my case, but I never get a call back. The people who answer the phone read the same company line every time. Nothing is moving forward.
I have a IPhone SE 2 that I bought earlier this year. It was locked to Cricket for 6 months after I inserted the SIM card. When I would try to get the unlock code it was tell me you have 21 days, 18 days etc till your phone is eligible. Now after 6 months when I try to get the code I get the following error message: “Uh oh! Your IMEI is not associated with this phone number. Please select a different phone number to unlock.” I’ve only ever had this phone on my cricket account. Someone please help 😕
The owner of [Personal Details] has stolen one of my phones, and has linked his number with my personal email account with Google. He has changed all the security questions and listed his cricket wireless number as the 2 step verification. I can’t access my google account: [Personal Details] because this person stole one of my phones and locked me account of some several accounts listing his number on my account Please flag this number for possible fraud, because that it was I can see is now linked to my accounts where credentials were changed and money is missing from my accounts from unauthorized transactions coming out of Jacksonville, FL [Personal Details] Concerned Citizen
I have the 60$/m plan and I usually buy additional hotspot as needed. I’ve spent at least 600$ on this company’s hotspot services since I’ve been a member. I came across an issue where I was missing account credit and reached out to Cricket because I paid 60$ out of my pocket to pay my bill so my credit wouldn’t be used up. After the new billing cycle, the account credit is gone and so I ended up paying 120$ for one month of service. I confronted Cricket about this and they said “The account credit was added because you bought our hotspot packages” and I said “so why isn’t it there anymore?” I got 2 different responses when I asked 2 different “specialists” this question. One said “because it was used to pay your bill, i’ll open a support ticket” and the other said “It was used on your hotspot packages.” Please stay away from cricket. They’re a third rate company with fourth rate staff. Just go straight to at&t if you want at&t speed. Cricket has stolen money from me, refused t
hello my name is Betty. I have had your services for some time. On May 26, 2021 I was unable to use my phone due to my phone being reported lost or stolen on May 24, 2021. I have NEVER reported my phone lost or stolen. I had been able to use my phone up until after 12pm 5/26. I spoke with "Melannie" and asked to speak to a supervisor, she stated that she had to see if her supervisor "WANTED TO SPEAK WITH ME." I went into one of your locations on Buckingham/Jupiter Rd in Richardson, TX explained the situation to your agents who tried very hard to assist me and they both called the call center for assistance and witnessed the disrespect and displacement pertaining to this situation. I spoke with "Anderson" who gave me a case number C-E4602I, and when I asked for a Supervisor he hung up the phone. The agent from Cricket at the Buckingham/Richardson location called back and we spoke with Josh @ 545. Who of course, hung the phone up..but he tried to act as if the call just dropped. I called
I'm just wondering how you can shut my phone off when my entire state is on lockdown and we can't work for weeks . My kids are home the internet is the only way to access their homework. It is irresponsible to treat your customers this way. Loyal customers for years and this is what we get from you. The electric companys the gas companys and property Management and other cell phone companies are delaying payment for at least 60days to help ppl in this crisis . I hope customers remember how we are being treated buy these companies that don't care about their customers and only care about their money in this time thx for nothing
So purchased phone online, UPS delivered to the wrong address. Cricket informed me they couldn't do anything. So i filed a dispute with my bank to get my money back. UPS found my phone and delivered it 5 days later this was in March. June 18 Cricut cut my service and reported my phone stolen, after talking to my bank the situation was rectified and the money was credited back to Cricket. But as of today as I type this my service is still suspended because my phone was placed on a national block list and I have yet to be able to use my phone.
who can you contact besides the 1 800 cricket. i cant get anywhere with them. i ordered a phone they sent it to the wrong address, i had to have ups intercept the package and send it back to them. they have had the phone since Dec. 5 and still have not gave me a refund. every time i call i get a difderent story and they apologize i was misinformed but really isnt there something i can do? i have called the corporate numbers i have found online, they dont work. has anyone been in this situation and what did they do?
Hi there!Almost a year ago i get a LG Stylo 5, and i get paid about 6 months of the service, this was a gift of my brother, now we would change the company service cause actually i live in mexico, so i need to unlock this device to use in Mexico city, we already pay the first 6 month, but in my cricket app i cant unlock the device by my own
I brought My Dad in to Cricket, he told them that I referred him and I also Went to the site and filled out info stating I referred Him. Mentioned this to them SEVERAL TIMES over the past couple of years, NADA!!! have since referred a couple of friends, nada, nothing. My Dad has referred friends, nothing. No credits. This is a joke or????
My bill was paid two days before it was due. Service is suspended only on my phone but my other four lines still work. It shows there’s no payment due. I have a confirmation for my payment. Why is my line suspended and how do I fix this because they’re not open until morning.
I would like to know how to file a complaint through the corporate office the number that they have keeps ringing busy and every time you talk to one of the customer service representatives and ask them to get you to check over to someone they hang the phone up on you when you ask for a supervisor or anything so I need to reach someone to file a complaint and have someone to listen to those calls because this is ridiculous
I sat and waiting for an agent to talk to me for about 10-15 minutes when your agent April K joined me. She said she was going to look at my account to fully review my request. I hadn’t told her anything about my problem so I asked her how does she know what I requested if I haven’t told her yet. She responded with I need your phone number. I gave her my phone number, and then told her what my problem was. I waited like 10 minutes with no response when I got sent to wait for another agent. She didn’t say anything to me, just left. Then I got to wait for another agent for about 30 minutes after that. Needless to say, I’m already pretty upset with what’s going on. I got my phone on MONDAY, and for some reason it’s now Thursday and no one can figure out how to activate my phone, yet I’ve already paid for it. SO that’s fun.
I just got this message from okeymonitoring. It noticed a change in sms routing. I'm also experiencing issues receiving texts. Cricket support is closed. Any idea what I can do?OkeyMonitoring was something I signed up for a while back and just forgot about it. It informs you when someone is possibly trying to intercept your texts. What worries me now is that I'm only receiving texts intermittently. I'm really hoping this is some sort of glitch and someone isn't trying to access my accounts using 2FA. I don't want to login to change this if my texts are really being intercepted. I'm asking my family to send texts and I'm only getting maybe 1/4 of them?
It's been two weeks since I added a line to my account and was supposed to receive my line in one business day and after relentlessly calling no one seems to know how to resolve this issue and on going to the store in person the guy there was just soo rude and asked me to get a new phone..All I need is another line for my other phone which is working perfectly fine and a cricket phone for that matter. So can someone please help me resolve this issue or maybe it's just time to find another provider who can meet it's customers needs..
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