General Account / Profile
- 646 Topics
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I fear someone else has access to my account
I have a sneaky feeling that someone else has hacked into either my account or my phone number. This morning, my uncle called me and said that I called him 4 times in the middle of the night. I told him I never made such a call, but after he hung up, I checked my phone and found that I made NO calls to him during that time. I am worried because sometime last week, I was browsing on my phone when the network suddenly vanished. and only returned after I restarted the phone. I have changed my password but how can I change my PIN? Also, I want to have a 3-step verification; how do I do that?
Unhelpful Cricket Online Customer Service
My son received a new phone for Christmas and saw that T-mobile and Cricket accepted his new phone for phone service, so he decided to use Cricket. We paid for his SIM card and monthly fee online and waited for the SIM card to be delivered via mail.On the day that it came, he followed all online directions and we discovered that Cricket wanted us to pay more money. Since we had just paid everything only two days ago we weren’t going to pay more. So we called the customer support center and waited. Unlike other companies that call you back if the are lengthy wait times, Cricket does not have this feature, so we had to stay on the phone for over 19 minutes until someone could take our call. This person was “Mark”, who was working from his home Country of India. Now I personally have nothing against this, except that I feel that something got lost in translation between Mark and myself, because he told us that out new phone was not compatible with Cricket. Strange, since we checked all of
First my number was unavailable, now it's suspended.
A few days ago my service stopped working and when I managed to get logged into the MyCricket app, it was listed as 'temporarily available". Yesterday I used the chat feature and it worked for about 14 hours. Then in the middle of the night it turned back off and is now listed as "suspended". I've never had this issue before, what can I do to resolve and stop it from happening again?
Unable to Upgrade a Phone on my Family Plan
For the past week I've been trying to upgrade my son's phone on our 5 line plan to an Apple XR (128 GB). So far, no success. I progress to the last screen but when I click "Place Order" I get "Oops! Something went wrong. Please contact Customer Support". I've tried on muiltiple days with different credit cards, no luck. I went to the Cricket store, but they admitted that they didn't know what the problem was and they couldn't help me. They tried to ring me up in the store with no luck. I then called customer support, twice. The first time was worthless (after taking nearly an hour to reach a human). The second time (yesterday) the person said they did something to fix the issue and to try and puchase again after midnight. Well, I just tried and I received that same error message. I'm almost to the point of switching my entire family to another carrier.
account in my name , husband phone number is first on account
It has been a couple of months now,I order my phone and tried to order my husband's phone at same Time til after several tries it would not work even though a MAN on the phone told me it would!!! Well I got my New Phone in 2 days Motorola g Play for $59.99!!!After I ORDERED husband's phone WAITED 10 plus Days I called everyday after first 3 days, went to Two different Cricket Stores first one really trying to help 2nd one said I messed the system up and UNTIL SOME SUPERVISOR Will take care of it I cannot get my husband a new phone ( we like haveing same phone)Which is So Wrong!!! She was rude also said keep calling to talk to supervisor But Supervisors Hang Up then are suddenly not there!!! I pay my bill on time. CAN ANYONE HELP??? or should I just change companies?
My name is michaeland I have been a long time customer of Criket wireless with multiple lines from y’all (2564868822) I am emailing y’all today because of the treatment I have received over the last few months I have been trying to upgrade my phone and add another line and bring a number over for at least four months now but every time I try I get lied too on the prices every time and promised credit which was not recorded like I was told it would be I am on a fixed income and can’t afford extra charges at the end I pay y’all every mounth my bill is due and have been for at least 2 years maybe more my personal cell phone has no sound at all so I am limited to only tex messages but I pay the premium price which is not y’all’s fault by no means but when you tell a customer a price they should honor what they say now yesterday was the worst treatment I have ever received as a customer to any company much less yall which I have been very loyal too I called yesterday morning around 7 am cen
I started wondering why my service went to crap and come to find out AT&t is in control of you so therefore I will be suspending my services as soon as my bill date is due and switching to boost Mobile to get away from AT&t AT&t is a worthless company they have no business handling my phone they have no business handling anything cuz they can't even handle what they have my brand new phone doesn't work worth anything your company cannot fix it because your service is crap you guys need to go ahead and go bankrupt
It’s not fair to the consumer...
The beginning of November 2021 I went into pay my bill for the month of November for my iPhone 11. I had previously owned a galaxy note with galaxy live buds and I saw the significance and the ease that life became once I used those two items together obviously one was built to complement the other. Since I’m a new customer to Apple I wanted that same experience with the iPhone and being in the cold environment and homeless I felt it necessary to make a purchase of some wireless earbuds made by Apple. I had $70 in my wallet after I paid my bill and there was on display right by the cash register a little white box that was so signature of an Apple product I had seen the little white box in previous visits but was always intimidated because I knew they were going to be expensive. My fiancé and I ( now separated largely due to the fighting that ensued after I made the purchase of these earbuds) We’re trying to maintain a long distance relationship and again me being homeless and in the
number ported without consent
I woke up last week somebody had ported out both my number and my daughter's. I had 5 lines with Cricket and I can them right away and open a case with their team after being on the phone for over an hour and a half. Now all week I have got nothing but the run around that it will be solved in 24 hours. I am extremely frustrated considering I have been a Cricket customer for over 3 years just wake up my number is stolen and basically I get little to no help if getting it back.
no customer repect very dishonest cricket employees
I have been having sexual harassment calls for months also people calling hanging up. I talked to the same employee 4 times in 3 months begging for a phone number change she promised I would get it straightened out with cricket and I would get texts with my new phone number. I have been with cricket from the 1st month you opened up. Do to your lack of responsibilities of throwing such a serious issue guess yall don't realize that some of us don't have $15 to change my number but that's just shows you have no care in the world for your customers but it can lead to the lock of honesty, caring, loyalty which you have from me why do I get treated differently cuz I m on the other side of the desk. How would cricket ever possibly know if whom is continueing with the scary nasty calls hadn't killed me due to your lack of good customer care. I don't have the $15 dollars I'm totally disabled. My other complaint is i have sent my sister in for a refer a friend 2 x s your careless staff couldn't
Someone Mistakenly Tried to Port My Number Into Cricket, How Can I Get Them to Cancel The Pending Port Request?
I am a Ting Mobile customer on the Sprint Network. According to Sprint customer support, someone on May 2nd tried to port my number into Cricket Wireless. I did not authorize this, and I was completely unaware of this. I suspect that a person tried to port some other number into Cricket Wireless, but made a typo while entering the phone number. Now, I am unable to change from a Sprint SIM card to a T-Mobile SIM card, because there is a “pending port already in progress.” According to Ting customer support, they are unable to cancel the port request. They say that it must be cancelled by Cricket. However, when I call into Cricket, they tell me that I am unable to cancel the port request because I cannot provide the authorization of the account that requested it. I don’t have an account with Cricket, and I have no idea who tried to port my number into Cricket, so I can’t give any authorization info. But, I’m the one who owns the number, and I am able to call in to customer support using
We are new customers that purchased one phone and after being told our 2 current devices are compatible for use with cricket were planning on bringing our own devices for 2 other lines. We received our sim cards however they won't make or receive calls and after many hours on the phone with technical support have been told they are actually not compatible with the cricket network and we will have to purchase new phones for these 2 lines. However since the numbers have already been ported from our previous company they are considering us current customers and won't let us purchase phones with the new customer pricing, even though we haven't even ever had functional service with them. I feel like the new customer pricing should be honored since we were told our phones would work and that's why we didn't purchase additional new phones with our original order. I know we will be paying higher prices in the future which I get. But to charge us higher rates as a current customer when our serv
Service suspended on one line only
My bill was paid two days before it was due. Service is suspended only on my phone but my other four lines still work. It shows there’s no payment due. I have a confirmation for my payment. Why is my line suspended and how do I fix this because they’re not open until morning.
Was it worth the headache?
So I have been a Cricket customer for 7 days...and I already regret it! I signed up my family and I on a Monday. Bought 2 new phones. Wanted to buy a third but it wasn’t in stock. Had the kid order it. Came in Thursday night. Went in Friday to have it activiated...it was supposed to be $400...tried to charge me $1200. He ordered the wrong phone. Tried to blame it on me. Said if i wanted the $400 phone I would have to get it on line...but it would cost me $600. I would now be considered an upgrade...7 days later it was an upgrade...even though I never bought one to begin with. Called good ole customer service. Sat on hold for 13 minutes. Got hung up on. Called back. Waited on hold for 12 minutes. Was on the phone for 40 minutes just for the guy to nicely tell me there was nothing he could do. What kind of jacked up company is this? Oh...and there aren’t any contracts...but don’t try and use the phones you just paid outright for. They’re locked to Cricket for 6 months.
Called because Cricket did not send a email confirmation for my ordered phone
I used the Cricket Chat help this evening to find the confirmation number to check the status of my order because the website did not send me an email after my order when I ordered Friday. While waiting for a CSR epUPS delivered my phone shortly after 6pm. I told the CSR rep the phone had just arrived so she ended up helping me activate the phone. She was patient and kindit was a good experience, thank you Stella. Thelma F.
Phuck this company
Lets face it. Cricket is a budget company with budget phones. Gets u out of a tight spot if ur desperate. But then when its time to upgrade or change ur number, or pretty much anything, its basically a giant fuck u. Here come all the surcharges. Whats more which they dont mention in the stores is u have to have an open account for 6 months with the phone u bought in order to get the lock code. Doesnt matter that u spent $xxx.xx and its YOUR phone. They hold u and it hostage. I pray i never become so desperate again to EVER do business with this company. Phuck Cricket
What to do when Cricket wireless steals from you
Cricket wireless Is a bunch of low life FUCKING THIEVES!!!! I bought one of their new phones and they refuse to either import my number or activate my phone with a new phone number, its been over 4 weeks and the lying fuckers keep saying the same thing, ”it will be imported by tomorrow at 3pm” and of course it never happens, and one of their customer service people even told me I’d have to buy another $30 to $40 dollar plan in order to activate my cricket wireless phone with a new phone number, so they’ve already gotten around a hundred dollars from me without giving me any service and then they actually want more money! FUCKING THIEVES!!!!
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