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I've been with Cricket for 20 years. One thing I fail to see is any customer appreciation for those who have been customers for a while. As an example, you can buy a phone for .0 if you bring your number to Cricket but if you want to upgrade it's 149. I think that should totally be the other way around. I have paid thousands to Cricket over the years and the least they can do is give me a good phone at .0 cost to me. The excuse I always hear from them is that I still get the phone cheaper than if I bought it somewhere else. So? Big deal. Then offer that to a NEW customer and reward the customers you've had for a while. I think that sucks and I feel I am always getting the short end of the stick with this company. So, why do I stay? Because I can.
are you ever going to fix your sign up? it's been almost a year since this problem has cropped up and absolutely nothing has been done about it. I shouldn't have to turn off my wifi (and sometimes even my data) on my PHONE just to be able to sign in. i've already talked to customer service over the phone when this issue first popped up for me and they were overall unhelpful.i understand that due to covid things might be a lil short staffed here and there but i feel like fixing your sites login is literally vital to your company and its customers. you should focus on that. :/
My account was shut off out of the blue. I had to get on a chat to find out. They've been telling me every day that they are looking into it and it will be 24-48 hours. Every single day. And then they said they would contact me. I said how. Not joking here.. they were going to call me. How f'ing stupid is their support. How is it possible to not have phone verification of some type? Either a text verification with a PIN or a physical phone call to the phone in which the individual reveals personal info that is not visible or accessible to a would be hacker. Would anyone be interested in a class action suit? I don't know about you, but its been a major inconvenience to me. I am having accounts compromised because of the verification codes that are being sent to the older number and so on... I am probably not far from full blown identify theft. jbogner2001 AT yahoo DOT comCricket did not even express any concern until I filed a BBB complaint. And they only ask
On our way back from vacation, our phone lost connectivity. Nothing out of the ordinary for Cricket but after a couple hours, i did become concerned. So I contacted Cricket that stated both my wife and I had their cell phones ported to another carrier. They've been investigating for seven days now. Seven! What that really means is they hope i just go away. Today, i woke up and my Cricket phone was wiped clean. Cricket obviously sent a signal to it. Which wiped out my historic data/texts. And all pictures/videos. So, i said enough of this BS and filed a BBB complaint. Not that it will do anything. Is it too much to hope for a giant meteor taking out Crickets HQ?
I noticed that Cricket Wireless does a slick move by scrubbing the internet of any google or other reviews. Why is that? I called yesterday to inquire as to how another line on my account could change my PIN and I tried to speak to a manager yet was hung up on twice. I finally started collecting names, Jorge, Michael and finally Carla who claimed to be a manager. Carla provided less than acceptable support. I asked her how I can file an official complaint and she said "You cant, Im the person in charge and there is no one above me". I spent my morning investigating other carrier/plans and will be changing this month. As well, I shared this experience with 4 others who were considering changing to Cricket.
Last year, almost to the day, my husband's and my phone number were ported from our phones and was used to gain access to our bank accounts and loans, as well as our credit cards. It was an absolute nightmare to get the numbers back and regain control of our finances. Fast forward to yesterday afternoon, it happened again. This time my husband realized what happened right away and called Cricket, but they were of NO HELP. They kept asking him if he was sure that I (his wife) didn't port the number or maybe it was someone else he knew. What the heck is that supposed to solve? No one at Cricket seems to know or care how to protect our accounts! Now whoever took my husband's number is getting a "replacement" credit card of ours and a balance transfer of $8,000 on another card! We haven't even hit 24 hours yet of this mess. Cricket is the worst at protecting its customers and even more so at helping them! How is it that easy for a stranger to pull a scam and steal a phone number
Last post I saw about Cricket not supporting changing the outbound caller id name was in 2018 and I can't seem to find anymore information about it. Is it supported now? If it is, where can I find instructions on how to change it? If not, does cricket ever plan to change this?
I haven't been able to log in in 2 years. This is my semi annual attempt to get support. When I try to reset my password, I'm told there are new security procedures and I should call in. When I call in, the person has no idea what I'm talking about. They talk me through the password reset just so I can read them the error message. Then they open a ticket, and I never hear about it again. Again, would love to actual log in into my account.
So in spite of the fact that the organization has been available for around 20 years, a few takeovers and a rebranding effort from Charter to the Spectrum brand may have confounded customers with respect to which email customer they have a place with.Be that as it may, during every one of these changes, email clients got the opportunity to keep their email account with the underlying certifications.What has changed, however, was the immediate access login page. Existing clients are currently being diverted from their unique login page to the Spectrum email login address where they can enter their qualifications.This is substantial for all previous Road Runner/Time Warner Online, Bright House Networks, or Charter customers.
On October 2, 2020, my phone stopped working. I went to my nearest Cricket store and was told my number had been ported to another carrier. After reading the many posts on this forum, this scam has been going on for over a year at least. Cricket is not addressing this problem. My information on my account had all been stolen, my user name, my password, my pin, my secret questions and answers. I am the ONLY one that has access to this information.. Same scenario as others, ported out to a tracphone through Smart Talk. Smart Talk gets no permission yet they won’t release my number after given proof of my existing account with Cricket Wireless. This needs to be a class action suit! After searching the internet, it is happening all over the country to many. I have reported this to the Better Business Bureau and FTC. People affected by this are without phones for weeks and months while criminals have access to their email, store accounts
Hello,I’ve got two lines which I ported to Cricket. Whenever I have ported lines before, they are automatically updated in the registry of phone numbers showing the new carrier.However, my lines do not show under Cricket/Att but h2o wireless which was my carrier before the last one.Is it possible for Cricket to update that?
I've had service through Cricket since February of this year. A few months ago, my mother asked me if she could add my phone line to her family plan so it would give all of us a lower monthly payment. (Me, my mom, my brother, and my boyfriend) I agreed to the switch, fast forward to today, my mother and I had a falling out, and even though I pay for my own phone line, she was able to suspend/cancel/disconnect my service because she's the account holder. My question is what happened to my phone number and how can I reactivate/restart my service?
So here is why I regret having cricket as my phone carrier.I have 3 phones on my account; my phone and a phone for my son and one for my daughter. Back in October both my childrens phone began malfunctioning so I put in a claim for 2 new phones through Asurance. We received the 2 new phones, so I reached out to a cricket rep to help with activation, which was successful. August of this year my daughter lost her phone so I put in another claim for her lost phone. meanwhile my sons phone was placed on the block list so I called cricket to find out what was going on with my sons phone, the cricket rep put in a ticket to remove the phone from the block list and restored his phone as well. A few hours later my sons phone was block from making calls, taxing or using internet once again. so I called cricket back and was told that assurance had to unblock his phone. so I contacted Assurance and was told that back in October the 2 phones that I received were activated under opposite phone numbe
I ordered my new phone and line yesterday and i got a email today saying that i need to update information to confirm the number transfer, but when i click on the button to update my info, it just sends me to a page saying "Transfer Delayed" and says that they are woking to transfer my number, and then gives me a option to track my order, which also says processing. If anyone knows how to help me itd be much appreciated, i dont have a phone right now and need one fast i dont want any delays
I have a complaint regarding the refer a friend program. After chatting online with a representative just to know how to contact customer service because whenever you call there is no option to speak with a representative and after wasting more than one hour on the phone and the answer I get was a "NO"!!!!!!!! Are you serious???? There is no one who can help me????? I am really frustrated and upset and angry at this poooor customer service.
I have been trying to Activate My Simply Data Account and link the number. The issue I have is that the temporary password is sent via text. Since the device I'm using is not a phone how would I go about completing activation? Yes, the device (Netgear 1120) was approved as compatible when I entered the imei #
1. This is the worst site , I have ever seen. Programming is absolutely terrible. Fire the person who is programming this site. He/She is costing cricket millions of dollars. 2. Menus for payment; I have a credit, yet the site can only request for me to use my credit card ???? No work around.3. There is no way to restart my plan by paying early (if data runs out).??? Payment is a very simple process folks. 4. So say I want to pay cricket to add say 15GB hotspot, $10 mid plan. There is a check box one time or monthly , with a upload and review plan button . I check one time, review (AND LANDING PAGE IS PROGRAMMED ON THE MAIN ACCOUNT PAGE) , apparently cricket can not handle this simple fee. It requests I must pay my next months bill , even if I suggest a one time payment? 5. Does the programmer actually go through the queries to CHECK WHAT CUSTOMERS GO THROUGH?6. . Customer service can see all the errors, but apparently they dont know how to contact THE PROGRAMMER!&
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