General Account / Profile

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  • 1,693 Replies

677 Topics

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ChadhauzePaparazzi
asked in General Account / Profile

wrong caller id cnam information

Hi. One of my Cricket numbers shows up as a name, presumably that last person that had the number, instead of WIRELESS CALLER.  If it can’t be changed to the correct name, how can it be reset to WIRELESS CALLER?

1
Marlena_Cricket
9 months ago
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stealthflightPaparazzi
asked in General Account / Profile

Family of five can only order three phones, help !

We have five members of the family, five lines with cricket. They only let 3 of us have upgraded phones. The other two family members are stuck with their old old phones ! We get this message at checkout: We cannot ship to the address you entered. Looks like you've reached the maximum number of orders allowed for one address.

6
Z
2 years ago
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lordieRising Star
asked in General Account / Profile

is there a new upgrade policy for 2023

is there a new upgrade policy for 2023  for upgrading the phones ? if so may i have a link 

2
E
7 months ago
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RenegadeRiderExtra
posted in General Account / Profile

Username for each line

Can each number in group have it's own username and password? If yes how do I do that?

1
Grod_Cricket
5 years ago
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jverheeckeExtra
asked in General Account / Profile

BYOD Problem

We are new customers that purchased one phone and after being told our 2 current devices are compatible for use with cricket were planning on bringing our own devices for 2 other lines. We received our sim cards however they won't make or receive calls and after many hours on the phone with technical support have been told they are actually not compatible with the cricket network and we will have to purchase new phones for these 2 lines. However since the numbers have already been ported from our previous company they are considering us current customers and won't let us purchase phones with the new customer pricing, even though we haven't even ever had functional service with them. I feel like the new customer pricing should be honored since we were told our phones would work and that's why we didn't purchase additional new phones with our original order. I know we will be paying higher prices in the future which I get. But to charge us higher rates as a current customer when our serv

2
N
3 years ago
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Leahbby626Extra
asked in General Account / Profile

transfer phone number

How do I transfer my at&t number to my cricket phone 

1
D
8 months ago
haytoon52
haytoon52Extra
asked in General Account / Profile

Account information

How do I change the contact name and billing address on my account ?

2
D
1 year ago
A
AngellinzExtra
posted in General Account / Profile

Security question

I forgot my securtiy question, what can i do? Besides wait till tomorrow to call them

2
B
1 year ago
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Ermck73Extra
asked in General Account / Profile

Was it worth the headache?

So I have been a Cricket customer for 7 days...and I already regret it!  I signed up my family and I on a Monday.  Bought 2 new phones.  Wanted to buy a third but it wasn’t in stock.  Had the kid order it.  Came in Thursday night.  Went in Friday to have it activiated...it was supposed to be $400...tried to charge me $1200.  He ordered the wrong phone.  Tried to blame it on me.  Said if i wanted the $400 phone I would have to get it on line...but it would cost me $600.  I would now be considered an upgrade...7 days later it was an upgrade...even though I never bought one to begin with.  Called good ole customer service.  Sat on hold for 13 minutes.  Got hung up on.  Called back.  Waited on hold for 12 minutes.  Was on the phone for 40 minutes just for the guy to nicely tell me there was nothing he could do.  What kind of jacked up company is this?  Oh...and there aren’t any contracts...but don’t try and use the phones you just paid outright for.  They’re locked to Cricket for 6 months.

3
R
7 months ago
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Alexisdavis15Extra
posted in General Account / Profile

Worst Customer Service Ever!!!

Okay brace yourselves if you’re not ready to hear something negative because I have a lot to share. Yesterday I decided to call to cricket wireless and let them know that I would be switching providers because I am not happy with their cellular service. The representative let me know that it would not be an issue to switch my account and that all she would have to do is allow the account to naturally suspend due to nonpayment, and then the account would eventually cancel. I switch over to AT&T and decided to reactivate my phone. AT&T the informed me that my phone was still locked by cricket wireless. So I then had to proceed with a second phone call to cricket customer service to see why I was not able to switch over my device. I was been told by a second representative that my account was canceled and that there was no way from my phone line to get transferred over because the account with Cricket was already closed. Before he ended the call, he stated that he actually saw tha

0
A
2 years ago
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T-manPaparazzi
asked in General Account / Profile

What to do when Cricket wireless steals from you

Cricket wireless Is a bunch of low life FUCKING THIEVES!!!! I bought one of their new phones and they refuse to either import my number or activate my phone with a new phone number, its been over 4 weeks and the lying fuckers keep saying the same thing, ”it will be imported by tomorrow at 3pm” and of course it never happens, and one of their customer service people even told me I’d have to buy another $30 to $40 dollar plan in order to activate my cricket wireless phone with a new phone number, so they’ve already gotten around a hundred dollars from me without giving me any service and then they actually want more money! FUCKING THIEVES!!!!

2
T
2 years ago
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twins1120Extra
asked in General Account / Profile

itemized monthly statement

Can I get a monthly statement showings numbers called and received 

1
CricketSupport
1 year ago
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SonnyRay23Extra
asked in General Account / Profile

Shipping Problem

I seem to be having problem with shipping. I ordered an iPhone 11 Pro Max 256 GB then and I didn’t received an email notification of tracking shipping. So I know something is wrong, then I’m glad I received my money back the next day . I ordered it again today and still the same problem. I need an new IPhone 11 Pro Max but it’s out of stock now and it was 20 in stock last time I checked. Anyway, I just want to ordered it but I went to 6 different cricket store and they don’t have any. They don’t know when iPhone coming in store yet. It’s really frustrating and I can be impatient. I hope you guys HMU of any information if it’s in stock in stores.

6
A
5 months ago
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mrdgdavisExtra
posted in General Account / Profile

Phuck this company

Lets face it. Cricket is a budget company with budget phones. Gets u out of a tight spot if ur desperate. But then when its time to upgrade or change ur number, or pretty much anything, its basically a giant fuck u. Here come all the surcharges. Whats more which they dont mention in the stores is u have to have an open account for 6 months with the phone u bought in order to get the lock code. Doesnt matter that u spent $xxx.xx and its YOUR phone. They hold u and it hostage. I pray i never become so desperate again to EVER do business with this company. Phuck Cricket

2
N
1 year ago
1
1211ITPaparazzi
asked in General Account / Profile

not receiving sms texts when sender uses a distribution group in active directory

We have SMS messaging setup in Active directory and it works fine when sending to one individual. When we use a distibution group it does not go through to anyone with cricket. we get an auto reply from cricket saying “email failed to send”  is there somethign on crickets side that is blocking distribution groups?

2
C
1 year ago
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smithl6Extra
posted in General Account / Profile

Transfer Number Delayed

I ordered my new phone and line yesterday and i got a email today saying that i need to update information to confirm the number transfer, but when i click on the button to update my info, it just sends me to a page saying "Transfer Delayed" and says that they are woking to transfer my number, and then gives me a option to track my order, which also says processing. If anyone knows how to help me itd be much appreciated, i dont have a phone right now and need one fast i dont want any delays 

0
S
3 years ago
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j2alvarezExtra
asked in General Account / Profile

Activate Your Device Error on Website

Hi, I am having trouble actvitating new iphone on the cricket activation website. I receive an "Oops! Looks like we're having a problem with our system. Please try again later." message.

1
C
7 months ago
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magtiniExtra
asked in General Account / Profile

activation fee

Why do new customers pay an activation fee in the stores?

4
BillyM_Cricket
5 years ago
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jgarmanyExtra
posted in General Account / Profile

Why was our phone blacklisted? why the crap are y'all giving us the run around!!!!

Filed a damaged phone claim. received phone, activated it. now getting the run around that it is listed as “lost or stolen” and the phone needs to be taken off the “blacklist” from Asurion. Two cricket agents told us they could not take our number off the blacklist only Asurion could do that. Transferred to Asurion y a cricket agent…. Asurion has NO control of the blacklist and we needed to contact cricket… cricket is now closed cant talk with rep (after hours apparently) and the chat is offline even though it is 10pm est it states they cant chat after 11pm est… go figure!! Called Asurion again, agent wants to send us new replacement phone for the replacement phone we activated yesterday… Most ridiculous customer service I have ever dealt with. Will be looking for new service when we return from our vacation. Yes, we have wasted precious time dealing with this crappy service. Will not recommend cricket unless something is resolved ASAP!!

1
jdor_Cricket
1 year ago
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AdreyanPaparazzi
asked in General Account / Profile

mobile hotspot order pending

i went to add more mobile hotspot to my plan, then the app crashed and says order pending

3
S
1 year ago
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k546Extra
posted in General Account / Profile

Cricket is so automated, how are unique types of issues resolved?

My wife and I have been using Cricket for a number of years and I don’t have a single complaint. The service has been great. The purpose of this post is more of an observation than anything though. My parents were with Tmobile and interested in switching to Cricket as Tmobile coverage is a joke. My dad called me up, said he spoke to the representative from Cricket and that I could get some kind of referral credit. I thought it sounded good so I met my parents at the Cricket store. I mentioned the credit to the employee working and she asked me to enter my pin number. What neither myself or my parents realized is that she was adding them to the account I share with my wife, which is not what we wanted. I helped my parents choose a couple phones and the store employee got them set up. Next day, I’m at work and suddenly my phone has no service. I’m thinking “oh boy, they must have messed something up.” I went to the Cricket store to find out what was going on. It couldn’t have been a lack

2
E
26 days ago
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pdx_girlPaparazzi
asked in General Account / Profile

Unauthorized port Issue

On Monday, my phone wasn't working and I found out my phone number was fraudulently ported out without my consent. The person who stole my number used it to start hacking into my other accounts. I have had to freeze all my banking and credit for fear of them getting into them. I called Cricket right after it happened and received a case no.  (C-6VUZCC). They were unable to give me any information other than we have forwarded it to our department that deals with these issues and it will be 3-5 days.I filed a a complaint with the FCC and cricket did send me an email to say we'll check your status - but I've heard nothing back after asking for the last 2 days for an update. This happened on Monday and it’s now Friday and no one from Cricket who is actually doing anything to resolve this issue has responded to me. I also tried reaching out to them on Facebook, but no one appears to be doing anything other than “we'll look into it and get back to you.”NO ONE HAS GOTTEN BACK TO ME. It’s alre

7
K
14 days ago
9
9194126939Paparazzi
posted in General Account / Profile

records

How can I get a copy of my phone records?

1
Grod_Cricket
4 years ago
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EarthpantherPaparazzi
posted in General Account / Profile

Phone Logs

I was told by a chat associate that I could file an official complaint here. Customers should be able to see their own call logs from their account. I need them to prove something to the state and was told I need to hire a lawyer, who will need to get a court subpoena for me to get the records.  This is absolutely ridiculous. It is a very minor issue that does not require judges or lawyers.

3
J
2 years ago
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RoknrollcntrygrlExtra
asked in General Account / Profile

SCAMMED OUT OF SAMS CLUB MEMBERSHIP OFFER, NOT HAPPY

I bought my 1st cricket phone December 28 2021, with an offer for 1 yr Sam's club membership. Never received any txt or email with that info or codes. I went to my local cricket store this week and the KID working there said "oh yeah, they stopped that".  I said I don't care if they stopped that, it was part of the pack I PAID for when buying into cricket phone service, period. He stated " yeah, lots of people are mad about it but sorry lady". WRONG, I want what I was offered. This is obviously a scam. I'm VERY dissatisfied with Cricket thus far for various reasons and I am telling everyone I know in our small town to steer clear of Cricket. They make promises to get you in but no follow thru. ANGRY IN CALDWELL TX

1
J
1 year ago

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