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ok so i’m going to try to be as detailed as possible. Yesterday me and my son leave the house around 12-1pm and we’re both listening to music on our phones simultaneously, about 15-20 minutes go by and both our phones stop playing music and both say SOS only. I look at my business phone (4 lines with Cricket) and this one said no service. I assumed it was a cricket outage. about an hour later I stop at a store and they said there might be an outage we contacted tech support and they stated no outage, they said they were going to fix issue and to try again within an hour. an hour goes by nothing yet I get off work go to another store, at this store after a while and speaking with tech support we notice my sim had been (hacked) my numbers were assigned to Galaxy phones when all my lines have iPhone SE. we try to access my acct and pins don’t work security question is different. tech support recommended trying to change from my app so we connect my phone to store WIFI and I get notificati
We are on the 4 phone plan yet none of our phones will make calls and jasnt since we paid the bill on june 1st.We've called multiple times about it & jst get another wk that they will be fixed.Its been over a month an we still cant call out so if this issue isnt resolved soon,come Aug 1st,we will all leave cricket.Wich is sad because i was on cricket for 5 yrs an never had any issues before but this is totally unacceptable,paying $115 for phones we cant make calls on.
A little background story, my mother and I were on a joint plan when I was younger and still living with her. We decided to split up and went a cricket store to get that done. The rep there messed up and switched our phone numbers (did not realize this until we started getting texts meant for the other person). We went back to the cricket store and were told we werent able to change it. Now I've had an account under my mothers name for the past 3 years.My current issue is:I have insurance through Asurion and trying to replace my broken s8. They are now requiring me to send in a copy of my mom's drivers license in order to approve my claim. Ok, thats inconvenient since she lives out of state. I get the copy of the driver's license, send it in, then Asurion tells me they wont accept it because its expired. My mom has an unpaid $1500 ticket from 2013 she absolutely cant afford to pay, so she cant replace her ID. She doesnt even drive anymore. Asurion is telling me the only way I
I am a little confused as to why I have not received an email to track my order yet...I placed an online order yesterday for a new phone and it's still saying the payment is pending yet I haven't received any tracking email and it would be nice to know that my order is being processed and your not just with holding my funds thank you...I am paying that money for my new phone, I would like to receive it now thank you
I think I may have found a bug on your website for the Phone Number Transfer section.I've tried three times to place orders with Cricket and transfer my number from Verizon. Your website keeps asking me for the Verizon Account Number, Pin and last 4 digits of the SSN. Each time I placed the order, then order got cancelled with zero explanation.Today I got so fed up that I went into the Cricket Store, told the manager what's going on and he was able to get my phones and my numbers transferred with no problems. The difference is that they only needed my Verizon Account Number, Pin and ZIP CODE, not the last 4 digits of the SSN.Therefore you guys need to change your website so instead of asking for the last 4 digits of the SSN, it asks for EITHER the last 4 digits of the SSN or the Zip Code.Hope that helps.
I placed and order online earlier. It would take my address so I changed it and it said my card was declined. I checked my card and the money was taken out for the order but I have recieved no confirmation. Tried to call support and was told to call back tomorrow????? Help!
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