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I have been a Cricket customer for about 7 years now. On Monday, my phone suddenly stopped working. It said it wasn't connected, and it said it was not permitted to make phone calls. I took it to the local cricket store, and we tried multiple methods to fix it, and even called customer service together several times. When I tried to enter my PIN for the account, it did not work. We tried several numbers none of them worked. They gave me a security question, but it was not a security question I had ever set. We finally came to the conclusion that someone had taken over my Cricket account and stole their way into my password/pin and changed the PIN and security question. I need to disable the SIM that is currently (fraudulently) attached to my Cricket phone number. I also need to change the PIN, challenge question, and password. I have called the customer service number multiple times and they have been no help. I have gone into a Cricket store multiple times and they have been no help e
Why wont Cricket Wireless, fix their website issue on their data plan web site page. I have contacted them before about it. They refuse to fix their website. It will not display their data plans. I uploaded a screen shot for you to see. I was interested in signing up for a plan, but I am not going to sign up if I don’t know the plan details.
I’ve had this plan for a while and I use it to play my Xbox Series X. A few weeks ago, I’ve noticed that I can’t connect to anyone. What is going on and why did this change happen? I know it’s not the device, the games, the xbox, etc. It’s something on Cricket’s end. Everything has been fine for months. There are people on Reddit that have also noticed the same thing I have. I need help.
I just transferred to Cricket and when I go to create an account it will not allow me to finish the process. I can enter my phone number, create a username, and receive a temporary password via SMS. But once I get to creating the actual password it says it is invalid/doesn’t meet requirements, even though it does and all of the check marks show on the requirements. I’ve contacted customer service and they told me to try again in 24 hours, which I have now done and it is still giving me the same issue. I have tried on a desktop and mobile device as well as various passwords, but nothing seems to work.
I bought this phone second hand and did not know it was an American phone I live in Mexico and to be honest it was going to be a gift for my wife but having trouble unlocking it to any carrier I have not took it any were cause on this side of town they just try to get you for the little someone has . Can you please help or please let me know if I just lost my money I bought this phone for . Please just be straight and forward thank you and God Bless ...
I recently purchased a moxee hotspot device from walmart and went to set it up, I was told to add it to my existing account, I would be charged the $55 for the month of data and that I would NOT receive a credit for the 20 days I wouldnt have it on the current billing cycle I have, so I asked if I could set it up on its own account which the rep did. I want to be able to monitor the data usage so I can get a gauge of what I am using, figured doing a mycricket account would be the best bet, I would also like to be able to just log on and check the billing info ie. what card and all that as well When I go to set up the new account, it wants to send a text message to the number they gave me for the hot spot, which I did, however having tried 3 different times, I do not receive a text message in the settings where I can see on the hotspot device, I have even tried to text it from my own phone and still nothing, I have tried to power down and reboot, even as far as a factory reset and stil
Hi in December I upgraded my phone to icon2 what a big mistake that was. About a month or two I had to send my phone back because I was having many problems with it. Now my problem has turned in to a disaster to the point I can't even open and play a game.Please help when I try to open an app it closes right away. When I try to open my cricket app it also closes. A box keeps popping up saying cricket is trying to stop and close app. This started happening when my phone installed new software update. I can't even play a game. It's obvious this phone ICON2 ISNT working and no matter what in settings a cricket representative tells me to do it isn't working. I have had many problems with cricket and I say to the Representatives that I'm going to change providers. Cricket doesn't try to keep there customers they say right away ok want us to cut your service off now? I can't do anything on my phone if you can help great, This time I really think I'm going to have to go with did different co
Is there any possible way for Cricket to unlock our phones to change service provider without having to wait until January because of nonexistent signal?
When Cricket Wireless changed the antennas in Puerto Rico from the service provider AT&T to the antennas of ClaroPR, the quality of the signal worsened for the 5 lines that are on the Cricket Plan. In addition, the solution from Cricket sent by text was to change the mobile network settings was to change to International Data Roaming and it worked for some time. Nevertheless, with the passing of Hurricane Fiona the signal was irrevocably horrendous. All 5 lines were not even able to send texts nor call, which prompted us to go out of our homes into more populated areas in order to have some signal. That was 1 month ago and still there is no signal even though in the map it shows that there is signal where I live. This has prompted us to change service providers but since 2 of the phones in the line were recently bought, those phone numbers cannot be unlocked to change service provide until 6 months have passed. I have talked with customer support but it is completely unfair to have
I had the worst customer service ever. I was sent in circles and my problem was not resolved. I paid approximately $800 outright no payments for a brand new phone it was still in great shape but it got wet called insurance had to pay a $150 deductible got the new phone and the battery won't hold charge. I call the insurance company back tell the whats going on was then told its a remanufactured phone, I said now wait a minute you are telling me that my phone that was practically brand new was replaced with a used phone after I not only bought it outright but have carried insurance on that you charged me $150 deductible for and you are going to send me a used phone. OH HECK NO!! Well now my used phone won't hold charge insurance tells me it's not on them that it is now a warranty issue and I need to call you all so I did, had a long wait and was told to leave a call back number, won't loose my place in line and warranty will call me back. Well that was 2 pm on 8/23 and still no call bac
I have 3 lines. My uncle, who is poor, lives in SF, Calif and let his cell service lapse. I want to add his phone to my plan but want him to have a 415 or other local area code.When I chatted w/Cricket their CSR said they could only give me a number local to my current (billing) address.Does anyone know how true this is? Is there anyway to add a non-remote area code, and can they do it for an existing SIM? Or is this something Best Buy can help with? Or (I suspect not) a Cricket store local to him or me?
We have SMS messaging setup in Active directory and it works fine when sending to one individual. When we use a distibution group it does not go through to anyone with cricket. we get an auto reply from cricket saying “email failed to send” is there somethign on crickets side that is blocking distribution groups?
I woke up last week somebody had ported out both my number and my daughter's. I had 5 lines with Cricket and I can them right away and open a case with their team after being on the phone for over an hour and a half. Now all week I have got nothing but the run around that it will be solved in 24 hours. I am extremely frustrated considering I have been a Cricket customer for over 3 years just wake up my number is stolen and basically I get little to no help if getting it back.
Honestly, the reason I joined cricket was because I needed a new phone and they offered a free one if I switched from my old provider. The service is choppy at best, the cost is pretty high, and I have had nothing but issues making payments. I have issues with autopay because every time I try to set it up “There is a problem with the server right now, try again later.” When I try to make a manual payment, it says my card info is incorrect which is false. I’ll enter it in around 8 times and it won’t go through. Chat support is a joke and only tells you to call 611 anyway so just avoid using that option. I called 611 about my payments issues and they basically said “sorry, we can’t help you. call your bank.” So that was another 30 minutes of hold time that I sat through for nothing. I will be looking at other options for phones. This is just absolutely ridiculous.
first question does cricket charge tax and fees on monthly charge ( such as $40 a month ) ? second question i like the low end (as they call them ) andriods i am looking for one similar to axia ( vision cricket ) or zte maven 3 ?third on byod does any phone from at&t work ? and last question is cricket owned by at&t ?
Have been trying to port my number to a new carrier for about a week now. Cricket says the port is ready to go, US Mobile says there is multiple port requests out on the number and there isn’t, they’re also saying there is invalid account info to complete the port, but the account and PIN are all correct. A possible solution has been brought to my attention that USM might have input an incorrect Service Profile ID number. Cricket support chat is telling me my account # and pin are my SPiD, but it should only be a 4 digit number, cricket/att specific. I’ve spent 5+ hours on the phone trying to get this number ported over, I just want to be done with this
I have a cricket number now on an existing account with someone else. I want to keep my number and start my own new account. I have an unlocked iPhone se now with a cricket SIM card that was working on the cricket network. How do I go about setting up my new account and keep my current phone number?
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