General Account / Profile
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I have a data only plan. My SIM card is in a security camera that is mounted 30’ up in the air on a telephone pole. I cannot access it, at least not without renting equipment to get me up there again. I am not able to create an account on Cricket or load the Cricket App since all requests for a password are texted to my device, which is inaccessible. Therefore, I cannot manage my bill or do anything else. It seems that Cricket support cannot add a new phone number which I can actually get messages on, nor do they send emails or even paper mail. How am I to manage my account if I cannot access it via the website or app?Cricket support has said that I need to pull my SIM card and put it into another Cricket phone to receive the messages to create my account. Frankly, if I have to rent a lift to pull my SIM card, I will be doing so to replace their data plan with someone else’s. Also, I don’t have another Cricket device and live far away from any Cricket stores. So, if I need to get up th
I called customer service through wifi calling because randomly my service turned off says my card has no connection they set up a ticket for my phone but now I can't wifi call and it's telling me to contact cricket and I litteraly bought this phone two days ago with no issues. Help?
My phone has been acting weird for the last week and a half or so.. When I make a call it either says "emergency only" or doesnt let me complete a call due to "airplane mode being on" I check the settings and it doesnt show that it is on.. I switch it just to be sure any how (from on to off) and it didnt work.. Restarted the phone.. Took the battery out etc NOTHING IS WORKING. My texts wont send.. Can't call or recieve calls.. It is weird. My service keeps going in and outWhat do I do?
I was trying to set up my Cricket online account but the temporary password isn’t coming to my hotspot. I tried support and after the 6th time I had to tell the agent it was a hotspot, not a phone so no I wasn’t receiving texts from my friends on it...I gave up. I tried going into 192.168.1.1 and I could see messages there but they were all old (had to get a new SIM card). When I tried to to back into 192.168.1.1 I now get a message the site can’t be reached (tried several browsers on both a desktop and a separate phone).
Need clarification on this and ASAP...I need access to call history and SMS texting as well for a phone active on my account. Am I understanding correctly that A COURT ORDERED SUBPOENA is required to obtain call records?? And that text messages aren't saved/cached at all?
I was told by a chat associate that I could file an official complaint here. Customers should be able to see their own call logs from their account. I need them to prove something to the state and was told I need to hire a lawyer, who will need to get a court subpoena for me to get the records. This is absolutely ridiculous. It is a very minor issue that does not require judges or lawyers.
This past spring I got a new phone, same number and plan, nothing changed other than my phone but now I get at least 10+ text scams a day! I get scam calls more too. I even signed up for the "do not call" list and it hasn't gotten better. My bf switched to cricket at the same time, so we could save money, and he's getting excess spam as well... only that keep calling him Courtney. WHY???
So for the last 3 months I have recently found out that my phone has been using anywhere between: 2 to 4 GB of data around the same time(s) (3:30AM and 10:20AM). This shouldn't be possible, because I am asleep and all my apps are turned off and all the settings for the apps only use Wi-Fi.After noticing this, I decided for the last several weeks to not only close out my apps, but to put my phone into airplane mode and then turn off my phone before bed. To my dismay, this seems to have no effect. The report still saying that I am using data somehow even though there should be no feasible way this is happening. The only thing I can think of is Cricket wireless has an issue with their data usage tracker or a data hacker got a hold of my information and is now scalping data from my account. I have tried to contact customer support from Cricket, but was told that "my phone was on, the data was being used, and that the system is accurate and it's on me". I'm honestly at my wits end. It's be
I have been a loyal cricket customer for a decade and I live in the fastest growing city in the country. Why has service dropped or totally disappeared in the last few months. Where I used to get 3 and 4 bars I now only get 1 or 2 if I get any. In a major metropolitan area service should be getting better. I understand that cricket is upgrading the system to 5g but that should not reduce 4g coverage. Customer service is dismissive the only saving grace cricket has right now is it's local representatives. Even still if I cannot get better service I will have to change carriers. Let's see if cricket corporate responds to this because I am getting the run-around when I call customer service.
I had two of my four phone numbers ported out with out my permission. We did everything right. I reported to my local Cricket branch instantly. The staff was very helpful. This could have been stop right away but the Cricket corporates would to help. Now I have been with out a phone for 20 days. I make my living off of my phone number and my wife works in the medical field. I'm loosing sales everyday because my customers can contact me. My wife has to have a phone number to be in compliance with the new Covid protocols. I’m not willing to get a new number. Cricket tells me everyday that back office is working with my case, but I never get a call back. The people who answer the phone read the same company line every time. Nothing is moving forward.
I have a IPhone SE 2 that I bought earlier this year. It was locked to Cricket for 6 months after I inserted the SIM card. When I would try to get the unlock code it was tell me you have 21 days, 18 days etc till your phone is eligible. Now after 6 months when I try to get the code I get the following error message: “Uh oh! Your IMEI is not associated with this phone number. Please select a different phone number to unlock.” I’ve only ever had this phone on my cricket account. Someone please help 😕
The owner of [Personal Details] has stolen one of my phones, and has linked his number with my personal email account with Google. He has changed all the security questions and listed his cricket wireless number as the 2 step verification. I can’t access my google account: [Personal Details] because this person stole one of my phones and locked me account of some several accounts listing his number on my account Please flag this number for possible fraud, because that it was I can see is now linked to my accounts where credentials were changed and money is missing from my accounts from unauthorized transactions coming out of Jacksonville, FL [Personal Details] Concerned Citizen
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