General Account / Profile

  • 690 Topics
  • 1,653 Replies

690 Topics

2
253olivaresExtra
asked in General Account / Profile

Really fed up with the service and dont know what to do?

I am completely fed up with the service from this company. I have a family plan and my brother's phone has been locked out as reported stolen. No one in our family reported the phone stolen and we've been calling multiple times, again and again, to tell them the phone isn't stolen and every time we call we got told the same generic response we will look into it and fix the account. It has been 2 weeks and the phone line has not been fixed. We are about to get charged and the phone has had no service for 2 weeks I'm upright exhausted with calling and being told the same bullcrap. I don't know what to do anymore or where to talk to and go to get help for this problem. 

3
S
2 years ago
C
Cheski1365Paparazzi
asked in General Account / Profile

fix it

I'm trying to buy a new phone online using my debit card but all I keep getting back from you guys is credit card address is invalid what the hell does that mean you people obviously don't want any new customers because you treat people like s*** I've read the complaints on here and all of these are complaints I haven't heard one good thing yet about this place either you want my business or you don't if you don't then f*** off you're going to go under you going to go bankrupt and I pray to God that you do if you took money off my account without giving me the phone I will sue your f****** ass

0
C
2 years ago
D
DavevillanPaparazzi
asked in General Account / Profile

The worst customer service!!

Cricket is the worst  - I bought a new phone last week - only because the one I had purchased 6 months earlier stopped working due to Cricket changes. This was a phone that was approved by Cricket as a good phone 6 months earlier by checking the IMEI number on their web site!!The phone purchases last week went relatively wellTrying to buy/upgrade another phone and Cricket just keeps telling me there are credit card issues.  They keep telling me it is not their issue and I should call the bank. I called the bank three times - they said there were no issues - I even contacted the fraud department and they verified that a transaction came thru and it was approved and they gave me the approval code.Trying to work thru the issue with Cricket and they won’t do anything.  They just end the chat when they feel like they have told me enough times that it is the bank problem. Tried to call a couple of local Cricket stores - the said they don’t have the phone I want - I should call other stores. 

8
S
2 years ago
K
Kevinm777Paparazzi
asked in General Account / Profile

Cricket Wireless HBO Max promotional offer

Hi all,  I had a free 30-day HBO promotional offer through cricketwireless that expired 2/15/2021. I have not used it and I am trying to find the code now, however I am no longer able to find it. Is anyone else experiencing this issue?

5
Marlena_Cricket
2 years ago
A
alexas1313Extra
asked in General Account / Profile

Trying to Access Account

Is there a way that you can email me the password and username reset link? I am trying to upgrade my phone due to my LG Stylo 2 not powering on anymore. The only option for resetting that information is to use a reset through a text message. I can’t access my phone to get the text message. 

1
jdor_Cricket
2 years ago
S
ShannonReneExtra
asked in General Account / Profile

Account issues

The account is in my husband’s name but we still get text messages in his late wife’s name and I can’t seem to find anywhere where it still has her name on it, so why do we keep getting these texts in her name?

1
AM_Cricket
2 years ago
A
andreamcgillExtra
asked in General Account / Profile

who is held responsible for a mistake made by Cricket's cust service??

I called yesterday to report my 2nd line was stolen and or lost. I issued the phone # of the line that needed to be placed on a hold until we could figure out where the device was. The rep said not a problem asked me to hold, and hung up. I called back to make sure the issue was resolved rep said oh yes the line is on hold nothing else I needed to do. I drove to work. Now my phone is not working and is suspended. After ALL day of speaking back and for with Cricket. Getting hung up on. Yelling on my end because I needed my phone to do business that day they finally reactivated it. Within 2 hours I get back home, we go to local Cricket store and purchase a new phone because we now realize the other device is lost. They had NO problem reactivating the line and letting us buy a new phone. 20 min after walking out the door my line AGAIN gets disconnected. Cust service places me and the Cricket store employee on hold for over 30+ min for supervisor. Makes me get the 2nd device to talk on. I

1
D
2 years ago
D
davidjohn12Extra
asked in General Account / Profile

Lufthansa Manage Booking

Hello, I am David John I am from New York, USA. I like traveling around the world. So, I use Lufthansa Manage Booking to book my flight tickets and they give us 24 * 7 facilities.

0
D
2 years ago
R
ridehureExtra
asked in General Account / Profile

Is anybody else's online account not working?

Is anybody else's online account not working?

1
MamasitaMarz
2 years ago
G
GizmoExtra
asked in General Account / Profile

Free stuff for loyal customers

See commercials on tv for free phone's for switching...Why the hell dont y'all have free phone's for loyal customers who have been with you for year's even though sometimes customer services sucks..Some store personal sucks and rude...About ready to switch to another carrier..

6
J
2 years ago
K
KKaExtra
asked in General Account / Profile

Unhelpful Cricket Online Customer Service

My son received a new phone for Christmas and saw that T-mobile and Cricket accepted his new phone for phone service, so he decided to use Cricket. We paid for his SIM card and monthly fee online and waited for the SIM card to be delivered via mail.On the day that it came, he followed all online directions and we discovered that Cricket wanted us to pay more money. Since we had just paid everything only two days ago we weren’t going to pay more. So we called the customer support center and waited. Unlike other companies that call you back if the are lengthy wait times, Cricket does not have this feature, so we had to stay on the phone for over 19 minutes until someone could take our call. This person was “Mark”, who was working from his home Country of India. Now I personally have nothing against this, except that I feel that something got lost in translation between Mark and myself, because he told us that out new phone was not compatible with Cricket. Strange, since we checked all of

2
J
2 years ago
G
Geppetto435Paparazzi
posted in General Account / Profile

poor coverage issue

We switched over from Verizon to save some money. I’m a truck driver and coverage is important obviously. Overall it’s ok but there are two routes I drive that have NO COVERAGE.Evanston, WY ALL THE WAY TO Laramie, WY (I-70)AND Page, AZ ALL THE WAY TO FLAGSTAFF, AZ (Hwy 89)I had coverage along these routes with Verizon and Crickets coverage map shows these areas to be 90% covered. And it hasn’t gotten any better over the last 6 months. Using iPhone 7plus If you can’t fix this we’re switching back to Verizon Thank you.

2
G
2 years ago
U
UonlyluvmoneyPaparazzi
posted in General Account / Profile

Century Blvd Cricket=CRIMINAL CONDUCT

Assaulted and Falsely Imprisoned then threatened and slandered about my clothing  and mental disability for trying to refund my samsung within the 7 day grace period. That was after I specifically identified that FDN and call diverting were both pre installed and activated using his password.  The Punjab or Fijian man in his 20s scamming out of Pittsburg California on Century Blvd drives a Porche truck and I ride the public bus and he started exactly with those two comparisons as he threatened to "beat the crap out of me" and then called 911 ON ME.  Craziest thing is that he literally ran to block the door so I couldn't  exit and did so forcefully and assaulted me on my pushing passed him to exit the store. I am certain this is a normal type of act he has done prior because now less than a month later the local police told me to not go there to use another cricket but crickets lil policy doesnt allow this. Seems all to convenient  to NOT ALLOW the customer to exchange or  refund or get

1
U
2 years ago
A
Amm120381Extra
asked in General Account / Profile

Access to My Account is unavailable.

Every time I try to login to my cricket account by the app or website I receive  this message “Access to My Account is unavailable. Please call Customer Care at 1-800-CRICKET (274-2538) for help.” 

9
H
1 month ago
I
irishjasonPaparazzi
asked in General Account / Profile

My phone was reported lost/stolen

My phone was reported lost or stolen. It must've been an error because I have the phone with me. I talked to an online rep twice yesterday and both times they sent me to my store where I bought the phone. I was told that they would have to reactivate the phone to take it off the lost/stolen list. Both times I went to my store they said it was fine and that since it was active now (the online rep said they could reactivate it, but it would turn off again shortly) they told me that the phone was fine and that they were a franchise store and that they didn't do that. I have been with Cricket for a few years, but over the last month it has been nothing but trouble with that store. When I went to get an upgrade, the employee told me that since its over 6 months, I should get a free or very reduced upgrade to the phone I picked. When we got to the counter he told me that he was "Incorrect" and that "I'm new so I forget these things", after which the other employee called him "boss" and told

1
I
2 years ago
Y
yadixlizPaparazzi
asked in General Account / Profile

statement

I need record of phone calls.  I can’t access this online.  Many other companies offering the access of phone call records.  

1
J
2 years ago
JamesH
JamesHExtra
asked in General Account / Profile

switch my cricket account to some one else

How can I switch my whole account name and billing to someone else name and address I'm giving him a cricket wireless  Android phone....how can we do the withswitch with out having to go into a cricket store or over the phone .....I gave  my coworker a extra phone I have from cricket but we want to switch it online because we work in the desert on oil rigs and he needs a phone.... Some one please help 

0
JamesH
2 years ago
M
mrdgdavisExtra
posted in General Account / Profile

Phuck this company

Lets face it. Cricket is a budget company with budget phones. Gets u out of a tight spot if ur desperate. But then when its time to upgrade or change ur number, or pretty much anything, its basically a giant fuck u. Here come all the surcharges. Whats more which they dont mention in the stores is u have to have an open account for 6 months with the phone u bought in order to get the lock code. Doesnt matter that u spent $xxx.xx and its YOUR phone. They hold u and it hostage. I pray i never become so desperate again to EVER do business with this company. Phuck Cricket

2
N
1 year ago
B
BrandiceExtra
asked in General Account / Profile

why will nobody help me at cricket

I need three phones unlocked because I HAD to switch carriers because they would not fix the tower by my house it has been 4 and half MONTHS. Would never refund any money or credit the accounts which is two accounts. 800.00 dollars later I finally got fed up and switched now they won’t unlock 3 of the phones I paid full price for I need someone to call me back or something I stayed on hold for 1 hour tonight and nobody would pick up the phone and tried the chat feature 20 minutes before close and nobody would respond 

1
Julie_Cricket
2 years ago
N
nibbles_517Paparazzi
asked in General Account / Profile

Suddenly suspended newly bought phone

Hi all! A few hours ago I purchased the Cricket Icon 2 to replace a device that was incompatible with Mobile Hotspot. It’s worked well and hotspot works, but 30 minutes ago I suddenly got a message saying “This device is not eligible for activation on the Cricket network.” and then the line became suspended. This line is the main line in the account, and the second line on the account is still up and running.How is it possible that a phone I bought straight from a Cricket store would not work or is not eligible for use in the store? Also, how is it possible that it works for a bit then suddenly decides it is not eligible?Thanks anyone in advance!

4
T
2 years ago
L
LoriPaparazzi
asked in General Account / Profile

Unable to upgrade phone

I have been trying to upgrade three of the phones on my account. The website only allowed one phone in the cart at a time, so I went through the checkout process with the first phone. After that, the website would not allow me to check out with the second phone; I kept getting different messages about not being able to use that credit card (I tried multiple cards, and none worked), and also a generic “oops, something went wrong, please contact customer support.” When I chatted with customer service, they told me that I can only upgrade one phone at a time, and I have to receive and activate the first phone before ordering the second one. This is frustratingly slow, but I waited a week for the first phone to be delivered and I activated it. Then I tried again to complete the checkout process with the second phone. I still got the same error messages. Two more customer support people told me that I should just keep trying, or go to a Cricket store— neither could explain what was wrong wi

3
S
2 years ago
S
sunshineExtra
asked in General Account / Profile

Online Order Text Notifications

I’m wanting to order a phone from Cricket for someone on my plan as a Christmas gift. It would just be an upgrade for their line. My question is when you upgrade online will all phone numbers on the account receive a text about the upgrade? I want it to be a surprise and don’t want this person receiving a text that their line has been upgraded. Help please. Thanks!

1
D
2 years ago
7
7272016411Extra
asked in General Account / Profile

New phone coming

I have a new phone coming, a ssmdung s20. I currently have a Samsung S8+ can I just switch the sim card or must I contact cricket.I am currently a cricket customer.ThxJoe

1
J
2 years ago
H
hobensackExtra
asked in General Account / Profile

Unable to Upgrade a Phone on my Family Plan

For the past week I've been trying to upgrade my son's phone on our 5 line plan to an Apple XR (128 GB).  So far, no success.  I progress to the last screen but when I click "Place Order" I get "Oops! Something went wrong.  Please contact Customer Support".  I've tried on muiltiple days with different credit cards, no luck.  I went to the Cricket store, but they admitted that they didn't know what the problem was and they couldn't help me.  They tried to ring me up in the store with no luck.  I then called customer support, twice.  The first time was worthless (after taking nearly an hour to reach a human).  The second time (yesterday) the person said they did something to fix the issue and to try and puchase again after midnight.  Well, I just tried and I received that same error message.  I'm almost to the point of switching my entire family to another carrier.

1
J
2 years ago
T
Tracey075Extra
asked in General Account / Profile

Non Cricket customer, unlock code help

I recently bought my phone (Stylo 3) from someone who was sent to prison. I havent been able to contact him to get any info on unlocking it so I can use it. Any way I can unlock this phone and use it since I paid for it?

2
K
1 year ago

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