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My wife and I have been using Cricket for a number of years and I don’t have a single complaint. The service has been great. The purpose of this post is more of an observation than anything though. My parents were with Tmobile and interested in switching to Cricket as Tmobile coverage is a joke. My dad called me up, said he spoke to the representative from Cricket and that I could get some kind of referral credit. I thought it sounded good so I met my parents at the Cricket store. I mentioned the credit to the employee working and she asked me to enter my pin number. What neither myself or my parents realized is that she was adding them to the account I share with my wife, which is not what we wanted. I helped my parents choose a couple phones and the store employee got them set up. Next day, I’m at work and suddenly my phone has no service. I’m thinking “oh boy, they must have messed something up.” I went to the Cricket store to find out what was going on. It couldn’t have been a lack
I have a complaint regarding the refer a friend program. After chatting online with a representative just to know how to contact customer service because whenever you call there is no option to speak with a representative and after wasting more than one hour on the phone and the answer I get was a "NO"!!!!!!!! Are you serious???? There is no one who can help me????? I am really frustrated and upset and angry at this poooor customer service.
We have two iPhone XR phones on our account and we are getting messages that they need to be upgraded for the 5G switch. We do not wish to upgrade these phones at this time, plus they are still for sale on the Cricket Wireless website. Are they still going to be functional after February?
Ok I've been a long time customer of cricket and because of the change to 5g, my Samsung galaxy note 9 only works if I switch the network to 3g only. Besides that I let a friend borrow my phone not knowing they were gonna check a sims card they received in the mail. Switching sins cards for a little while cut off my service to cricket. I finally figured out all that had happened and ordered a new sims card. Then cricket tells me I have to get ahold of t mobile to release my number back to cricket. I haven't had t mobile since 1999. I finally figured out where my number was transferred to and got all the information needed to switch my number back to cricket and I continue to receive emails asking for more information. What more do you need? I gave you the account number and who it is transferring from. Turn my phone back on. I haven't had this much problems since t mobile. Thats why I don't have them anymore!!!
i have little to no upload speed or even a stable conetion anymore on hot spot i can game online video chat or even watch youtube at even 360p with out lagging out im not happy and need help speed test showing 0 to 0.02 mbs download speed if fine when it works is the tower near me damaged or what ?
There is no option to change the phone number from my current account phone number to the new phone. Anyone have any ideas as to what is happening? I have never had this problem before. When I tried to all, they said they were open until 11 pm, but it was only 9:30 pm EST. Please help! I can’t use my phone and I need to get these activated. Thanks.
Hi,I recently lost my phone (I put it on top of my car, forgot it was there and drove off; it’s currently on the freeway, probably in pieces), I went to the Cricket store but can’t remember my pin number, which I set up few years ago and they’re saying the security question answer is invalid. Since I’m not actually typing in the answer and it’s easy to be spelled incorrectly, I’m wondering if it’s actually wrong or it’s being entered incorrectly, which is still wrong, according to them. At any rate, is there any recourse to getting this resolved? All correspondence is done through the phone which I don’t have access to and don’t remember my pin from however long ago.
who can you contact besides the 1 800 cricket. i cant get anywhere with them. i ordered a phone they sent it to the wrong address, i had to have ups intercept the package and send it back to them. they have had the phone since Dec. 5 and still have not gave me a refund. every time i call i get a difderent story and they apologize i was misinformed but really isnt there something i can do? i have called the corporate numbers i have found online, they dont work. has anyone been in this situation and what did they do?
I’m trying to activate a brand new Samsung A32 5G that I bought from Target back in January. I’ve bee trying to activate this thing for over a week and they keep telling me the IMEI number is on the blocked list. The customer service reps I’ve chatted with have been useless, and I’ve tried to call twice but gave up after 30 minutes of waiting. I contacted Target they said they sold me a brand new phone and to contact Samsung. I have 3 other lines at Cricket and have had zero issues with them until now.Has anyone else had a similar issue? It seems like I’m being forced to eat the cost of a $200 phone that can’t be activated.
Hello!So I bought a cricket phone while I was in the US (because they wouldn’t let me just get a SIM) to use while I was there. Unfortunately on returning to the UK, I thought I would be able to easily log in online and close my account. Not so.SMS seems to be the only way to confirm an account and manage a phone number but of course I can’t recieve SMS outside the USA.I tried turning on WIFI calling to see if that would help, but of course when I toggled it on, I just recieved an error message saying I didn’t have permission to access WiFi calling on “this server”I just want to close the account so I don’t get charged for another month in 3 days.Any advice on how to work around this would be welcomed.
Hello,Yesterday evening, I attempted to upgrade my phone. Upon entering my card number (FYI the number that is in the system for monthly renewal payments) it said there was an issue with the card processing. Knowing there were no issues with the account itself, I went through and re-typed information to make sure it was correct. Same error message. I did this again, thinking it was a problem with the hyphen in my name. Same message. I went to my bank account, since that did begin to worry me. All was fine, except for one issue - there were indeed THREE pending payments in my account that were apparently saying they weren’t processing. Well, you don’t have after hour customer service hours, so I had to wait until the next morning to call customer service. I waited 20 minutes on hold and finally spoke to an agent - after being on about 10 minutes, and getting no information, I had to get on a work call and asked to be called back at 10:15 am. I never received that call. I did call myself
Hello!I was wondering if it was possible to get a record of when text messages were sent, and to whom said messages were sent to. I accidentally deleted a text conversation I had on my iPhone, and sadly, I don't have a suitable backup to recover said conversation. I don't need the content of the text messages--merely the times and recipients. I know that Cricket's parent company (AT&T) does indeed keep such logs, so I was hoping Cricket would to.If it helps, I live in the state of California, so would I be able to request a text message log using a privacy request thanks to the California Consumer Privacy Act?
Hello I am set to leave this coming Friday to Europe, I really don't want to buy a new phone over there would rather use my iPhone by purchasing a sim card, problem is i have only had my service with cricketwireless for 3 months and I know you have to have it for 6 months before they unlock it, is there a away around this limitation??Thank youLuis
My account was shut off out of the blue. I had to get on a chat to find out. They've been telling me every day that they are looking into it and it will be 24-48 hours. Every single day. And then they said they would contact me. I said how. Not joking here.. they were going to call me. How f'ing stupid is their support. How is it possible to not have phone verification of some type? Either a text verification with a PIN or a physical phone call to the phone in which the individual reveals personal info that is not visible or accessible to a would be hacker. Would anyone be interested in a class action suit? I don't know about you, but its been a major inconvenience to me. I am having accounts compromised because of the verification codes that are being sent to the older number and so on... I am probably not far from full blown identify theft. jbogner2001 AT yahoo DOT comCricket did not even express any concern until I filed a BBB complaint. And they only ask
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