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I can make calls and send texts but I am not receiving calls or texts on 2 different phones /lines on my account and I have 16 days left before my next bill. It seems to happen mostly when my husband and I are in our house. Every once and again We will get a few texts in a row or a call but then it stops for about 23 hours for around 4 days now. I called cricket and they have no idea. I was on the phone with them for 2 hours. They had me check my volume. Really I am not showing a call coming in at all nor do I get missed calls and texts. They checked the tower nearest me and said it's fine, had us switch or SIM cards then switch them back, went through a few setting things, and it's the next day both phones/lines are still doing it. I have an LG phone and my husband's is a ZTE.Sometimes I'll get like 3 texts from 8 or more hours ago. Please help!! Any ideas????
Hello,I’ve got two lines which I ported to Cricket. Whenever I have ported lines before, they are automatically updated in the registry of phone numbers showing the new carrier.However, my lines do not show under Cricket/Att but h2o wireless which was my carrier before the last one.Is it possible for Cricket to update that?
So here is why I regret having cricket as my phone carrier.I have 3 phones on my account; my phone and a phone for my son and one for my daughter. Back in October both my childrens phone began malfunctioning so I put in a claim for 2 new phones through Asurance. We received the 2 new phones, so I reached out to a cricket rep to help with activation, which was successful. August of this year my daughter lost her phone so I put in another claim for her lost phone. meanwhile my sons phone was placed on the block list so I called cricket to find out what was going on with my sons phone, the cricket rep put in a ticket to remove the phone from the block list and restored his phone as well. A few hours later my sons phone was block from making calls, taxing or using internet once again. so I called cricket back and was told that assurance had to unblock his phone. so I contacted Assurance and was told that back in October the 2 phones that I received were activated under opposite phone numbe
I've had service through Cricket since February of this year. A few months ago, my mother asked me if she could add my phone line to her family plan so it would give all of us a lower monthly payment. (Me, my mom, my brother, and my boyfriend) I agreed to the switch, fast forward to today, my mother and I had a falling out, and even though I pay for my own phone line, she was able to suspend/cancel/disconnect my service because she's the account holder. My question is what happened to my phone number and how can I reactivate/restart my service?
I ordered my new phone and line yesterday and i got a email today saying that i need to update information to confirm the number transfer, but when i click on the button to update my info, it just sends me to a page saying "Transfer Delayed" and says that they are woking to transfer my number, and then gives me a option to track my order, which also says processing. If anyone knows how to help me itd be much appreciated, i dont have a phone right now and need one fast i dont want any delays
I just don't understand why CRICKET doesn't AUTOMATICALLY block spam text messages with NO Number Attached......... I am so tired of getting Spam messages that I can't block.Also, why does Cricket send block numbers to VOICEMAIL??? And why doesn't Cricket start AUTOMATICALLY block all spam numbers?
I have a complaint regarding the refer a friend program. After chatting online with a representative just to know how to contact customer service because whenever you call there is no option to speak with a representative and after wasting more than one hour on the phone and the answer I get was a "NO"!!!!!!!! Are you serious???? There is no one who can help me????? I am really frustrated and upset and angry at this poooor customer service.
I placed an order for a new service with Cricket. The add says next business free delivery. I have spent over 3 hours with their uneducated customer service and I still have not received my phone nor have I received any tracking number. This is not a good way to start a new business relationship. I am about ready to cancel my order. At this point I cannot say that I have had a good experience nor can I say that I would recommend their service. What I can say is BUYER BEWARE!!!
First off, bad UX on the website. Went to order a phone and the check out cart. I was just told to try again later with no explanation. Ordered my phone later. I was excited about the quick shipping because I had a few days left in town. Now, it is 2 days late and I am leaving this afternoon. UPS says that it will be delivered by 9 but I will be long gone by then. I called cricket and all they did was tell me what I already know. UPS said that there was a problem so that caused the delay and cricket says it is out of their hands. Sounds fishy because I am not the first customer to complain about this on the forums, this should not be a reoccurring problem. Even if it is not your shipping problem you are responsible, as someone who has sold things online before this is common knowledge. I have not been given any help and have asked for some sort of compensation but have received none. I have to ride a train home with a poor functioning phone now and receive my new phone who knows when.
My number was ported, my account was hacked; my pin code was changed, my security question was changed. I spent a lot of time on Cricket chat trying to resolve it and it was a waste of time. I was at a Cricket retail store for several hours today with an earnest employee who was trying to help resolve the problem. Cricket is almost complicit in perpetuating this. The employee of the store confirmed my identity and tried to engage phone help in an effort to resolve this but it was fruitless. There has to be a reasonable way for Cricket to resolve this matter. I've had my number for over twenty years, the consequences of its absence will now begin to accumulate. The employee of the store hung up on three different reps from Cricket as they all sounded like robots and were not helpful. Myriad difficulties are possible with digital hacking, but Cricket should be a partner not an adversary in legitimate attempts to resolve them.
My bill is $110 with hot spot I made a payment of $120 to get $10 on extra hotspot plus the $25 for referral so I call a day before to have them add on the hotspot the costumer service never one Sayed to me to wait until my bill cycle to star to do the add-on he said I will do it and it will star next bill cycle on the 12th restar ur phone to get ur hot spot well guess what woke up to no service call them and all they did was activated again but refuse to give me my hotspot if they didn't want to give me the 25 for referral that's fine but on top of that they took my extra 10 bucks I work so hard for and keep it saying they had nothing that can be done I hate cricket it was a bad investment and since I hardly work bcs of the covid19 am stuck with them if I had the extra cash I would move back to boost don't recommend this company at all
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