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So I bought a Nokia Phone and a couple of months later it will not charge. I contacted the Warranty dept. and followed their instructions and was told 24 to 48 hrs for replacement. 48 hrs later no phone and I have called 5 times to be left on hold for over an hour, ... still on hold tier 1 call center will not escalate me to the supervisor. They have hung up on me and just been plain rude. We have been with cricket for yrs. I cannot believe they won't do what they promised. The warranty agent keeps telling me it will be tomorrow in the meantime I am losing $$ due to their lies. How can we get through to supervisor? How can I contact Corporate to resolve this issue. I used to trust this company, not anymore
Can't believe this scam is still going on since last year. My phone was ported out, reported this incident but have been taken in circles by customer service and store associate/managers, they don't know what to. I have never given away my PIN nor written it anywhere and use it only when calling customer service which i have not done in months.Got a message from Cricket that there were changes made to my account. Soon after that i had no service. Hackers got in my bank account which happens to be the same one i use to pay CricketHackers got in my email and reset my passwords for my back account and made zelle payments. (i used the same email)Hackers applied for a paypal, got approved for credit and used the card online.How can this go unnoticed, this sounds like a script. They do the same exact thing.If not an inside job, tell me if this an external hack and how they got access to the PIN. Did the number get ported out to another company? if not why is it showing another
Your website States You will be charged a $15 number change fee. This does not apply to new customers who transfer a number from another carrier at the time of activation.I took this to believe when switching my number to them I could change my number for no fee. They didn't change my number and now I'm trying to get it down and they want to charge $15. The website needs to be reworded. I am going to switch services now. And will not recommend
My number was ported, my account was hacked; my pin code was changed, my security question was changed. I spent a lot of time on Cricket chat trying to resolve it and it was a waste of time. I was at a Cricket retail store for several hours today with an earnest employee who was trying to help resolve the problem. Cricket is almost complicit in perpetuating this. The employee of the store confirmed my identity and tried to engage phone help in an effort to resolve this but it was fruitless. There has to be a reasonable way for Cricket to resolve this matter. I've had my number for over twenty years, the consequences of its absence will now begin to accumulate. The employee of the store hung up on three different reps from Cricket as they all sounded like robots and were not helpful. Myriad difficulties are possible with digital hacking, but Cricket should be a partner not an adversary in legitimate attempts to resolve them.
I've been with cricket for over 7 years now, I think the coverage is decent and I like the phones that I have gotten over the years. I just wish that they took as much care with long time customers as they do with people who switch!!! Why should we have to pay 100+ for a phone to upgrade and a new person can come, switch carriers and pay 10 bucks(I'm exaggerating a bit but yeah) for the same phone?
My husband has had an account for 2 years with auto-pay. Yesterday I went to Cricket's web to change his payment preference but got an error message that his username and/or password was not valid. I re-typed it and got the same message. What was odd was there was also a "Welcome back" and then his username. I tried the other option of entering his phone number. The error message said the number didn't exist. I went to chat; explained (after having to go through the stupid autobot!). They looked it up and said his account had been erased because of inactivity on their site!! WHAT??? If everything is working as it should...why would I need to sign in on their site??? Auto-pay takes out the money every month. We're not behind. His phone works fine. No problems there.....so why would they erase his account???The Rep told me he'd have to register all over again. That's NOT going to happen. This company has very bad reviews with customer service. I'm not wasting any more money with the
I bought a brand new phone from cricket online store. From the first minute trying activate it they screwed it up, gave me two accounts, double charged me, etc. Thought they finally figured it out and was happy for 3-4 months with my BRAND NEW, PURCHASED FROM CRICKET phone. Then they say it has been reported lost or stolen. I'm the only one who has touched this phone since I got it from cricket. I've called support multiple times, their only solution is to go to the store, but I bought it online. I spoke with the warranty dept. and they said its not even reported stolen on their end. Cricket is blocking my service for absolutely no reason and i'm still paying the bill. Absolutely ridiculous. They are advising me to buy a new phone. If anyone buys me a new phone its gonna be f**king CRICKET!
I requested an unlock code, line qualifies. Customer care could not get it and placed a ticket to tech Dept. That was over 2 weeks ago and 5 calls, on when was told 2-3business days. How is this acceptable that it remains unresolved and no one in customer care can contact the tech Dept? Why is the floor supervisor the highest person I can speak with?
for some reason our online account was removed by cricket. customer service had me set up a new one but out of 5 line son the plan not a single one is receiving the temporary password text. Tech support continues to close the cases we open if we do not answer their attempt after 1 try and we have no way of calling them back. Anyone know of a way to get the temp password sent via email or to some other phone number?
My whole family has cricket wireless and we are all getting group text messages that are porn spam and they are coming from a gmail address as well as phone calls from out of state with someone speaking in japanese or some foriegn language and my number is registered on the do not call list. Why doesn't cricket have any way to block or report the group spam texts?
Any advice on ways to unlock my phone?I'm a cricket customer for years, I have an LG V30 thinq, I have had the phone for Six Months as of two weeks ago.I'm going on a trip to Japan on Thursday, I have called into Cricket everyday for the past 2 weeks trying to get my unlock code and all they tell me every time is "We have created an urgent ticket for you, we don't know why we can't get your unlock code"I have talked to dozens of people and supervisors and they all give me the same answer. I'm really worried I'm about to go on my trip and have no access to my phone for travel.Any other solutions? I have gone to three different Cricket stores in town and they all say "we don't unlock phones in store" despite the Cricket website saying they have the ability to do so.Where do I go from here??I sent messages to both the Facebook and Twitter accounts and I have not received a response yet.
12- 23-19 Service problems since last week, not repaired after tickets put in! 1 phone/account states private# out going other still no voice mail service! Other accounts in zelienople, Pa. 16063-2929 area having major issues also no texts no service calls not working no voice mail, its been a week! Gonna have to get new service! Im losing business! Never had problems for almost 20 years and I dont use face book. Please please look into into?! Sincerely John
We are new customers that purchased one phone and after being told our 2 current devices are compatible for use with cricket were planning on bringing our own devices for 2 other lines. We received our sim cards however they won't make or receive calls and after many hours on the phone with technical support have been told they are actually not compatible with the cricket network and we will have to purchase new phones for these 2 lines. However since the numbers have already been ported from our previous company they are considering us current customers and won't let us purchase phones with the new customer pricing, even though we haven't even ever had functional service with them. I feel like the new customer pricing should be honored since we were told our phones would work and that's why we didn't purchase additional new phones with our original order. I know we will be paying higher prices in the future which I get. But to charge us higher rates as a current customer when our serv
I placed a order on 12/05/2019 My current service was to expire on 12/07/2019 and there were to transfer my number On 12/06/2019 contacted customer support and was told number had be ported so just to wait on phone and service card to activate First next deliver didn't work ok with that On 12/09/2019 I get a email ordered had been cancelled After I had been told number had been ported and everything was good to go Contacted customer support again ( this was done through chat so there would be a record ) when they look at chat transcript they could not because someone had deleted my pin and other info already. At this point i am really realy po my service with other had expired and I was not any shape or form getting any answers from CricketDon't understand why I am being denied service and/or being punish for someone error mistake How can everything be ok on Friday and 2 days later someone screwed it up. Customer service says it is all animated. That is even worse if it is true T
Just wanted to express my frustration with the fact that Cricket never offers any kind of phone deals for current customers!! It seems they only care about gaining more new customers than keeping the loyal customers satisfied as well!! It really sucks and I’m thinking about taking my service to someone who appreciates current customers as much as they do new ones!!!!
I can log onto my account from my laptop, my phone, and my tablet but I cannot log in from my desktop. I have tried Firefox and explorer all I get is the error message that I cannot log on to my account and to contact customer care. I did this and the call was escalated and they told me there was a problem with the web site. This has been going on for more than a week. Is there something I need to change on my desktop to get this to work?
I am trying to upgrade 3 of the phones on my account and am having major issues with my online account and app. I am trying to take advantage of the sale that ends today, 12/1/19, and have been trying since Friday morning (now Sunday). I went to the store Friday and the associate told me that I could purchase the phones online instead of waiting in line in store. They told me that I just needed to make sure and checkout separately for each individual phone line. I then made an attempt to do this Saturday morning. I purchased the first phone with no issue, but then when trying to purchase the second phone the system tried to get me to add a line and would not let me purchase any more phones for the other lines. I then contacted customer service and they said I had to add each phone individually to the cart and then check out. They cancelled my original purchase so I could make the new one. Once that was done, I opened my app and saw that I
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