General Account / Profile

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677 Topics

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MarkusjsmithExtra
asked in General Account / Profile

security question help

How can I get passed my security question? I made the account and was one who thought I'd never need to use the security question so picked the first one and wrote a name.  Now I can't get into my v.m box as my password was reset and now I screwed... Help

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2 years ago
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rolf76Extra
posted in General Account / Profile

Called because Cricket did not send a email confirmation for my ordered phone

I used the Cricket Chat help this evening to find the confirmation number to check the status of my order because the website did not send me an email after my order when I ordered Friday. While waiting for a CSR epUPS delivered my phone shortly after 6pm. I told the CSR rep the phone had just arrived so she ended up helping me activate the phone. She was patient and kindit was a good experience, thank you Stella.  Thelma F. 

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2 years ago
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netgeek1Extra
asked in General Account / Profile

Account Question

Ok, Need to get a decent hotspot connection up and running for one month. Would need about 40GB of good speeds (5Mbps minimum Down and Up). I live in a good coverage area according to map. Since Cricket is prepaid, could I purchase the hotspot device and a plan for only one month? Then just cancel the account?

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2 years ago
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zz51f9Extra
asked in General Account / Profile

Transfer my number away from Cricket

I want to move my number to my new Google Fi phone, but the process keeps failing. Is there something on the Cricket side I need to do?

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2 years ago
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luciwoo12Extra
posted in General Account / Profile

My cricket account

On today May 18th I received a text from Cricket saying my account had been changed. I am the only one on this account I have 4 lines but I am the primary account holder no one is suppose to be able to access this account but me. I tried to check my account on line only to find out the password had been changed. I quickly get on the line and call customer service the first lady name Katie said no could have access my account unless they had my pass code but a cricket store had called and since they did not know the code permission was giving only once to access my account. I asked to speak with her superviser who hang up the phone when I asked her name. I call around to several Cricket stores and asked about policy all of them stated no one can access your account without your 4 dight code. I called Corp again I spoke to a lady by the name of Olga who basicly said that Cricket accounts can be access by anyone but she would not give me the store. I called the Cricket store that acc

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2 years ago
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denisebatichExtra
asked in General Account / Profile

My number is being used by porn Spammers

For the past 2 days, I have been bombarded with hostile people who are replying to spam texts that I haven't sent. All are from phone numbers associated with att.net email addresses. Calling the Cricket customer service number is not helpful. They keep telling me to download Hiya, but that is not a solution to someone else cloning my number. They said, "Well you can change your number." I have had this phone number 20 years and I refuse to give it up just because Cricket can't put an end to what is obviously a security flaw in THEIR system. They also told me that the newer phones they are selling are less likely to have this problem. This, in itself, tells me why they have no incentive to fix this problem. I really have no alternative but to leave them and go back to Verizon Wireless. I'm sick of 20 texts a day that are cursing at me for something Cricket won't help me with.Is anyone else experiencing this problem? Is there any solution? And DO NOT tell me to download Hiya or change my

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K
2 years ago
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bmold86Extra
posted in General Account / Profile

Address verification problem - cannot order anything from Cricket

It would be great if Cricket could make address verification optional or skippable like most websites. I want to upgrade my phone but I can't order anything online from Cricket because my address isn't in the USPS or whatever other database they verify addresses with. I have a PO Box with one zip code and a street address with another, that's just the way it works in my location. I only get mail at the PO box, FedEx and UPS deliver to my street address with no problems. I live in a ZIP code served by PO boxes and so my street address for one reason or another is not in the database. My credit card address matches my street address. On most other sites you can just click something like "I acknowledge that you did not validate my address but proceed anyway". Customer service over the phone couldn't help me, they couldn't even update my profile account address to where I actually live simply cause it doesn't verify. It's a real place, been living here for several years! Please help and/or

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2 years ago
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nibbles_517Paparazzi
asked in General Account / Profile

Suddenly suspended newly bought phone

Hi all! A few hours ago I purchased the Cricket Icon 2 to replace a device that was incompatible with Mobile Hotspot. It’s worked well and hotspot works, but 30 minutes ago I suddenly got a message saying “This device is not eligible for activation on the Cricket network.” and then the line became suspended. This line is the main line in the account, and the second line on the account is still up and running.How is it possible that a phone I bought straight from a Cricket store would not work or is not eligible for use in the store? Also, how is it possible that it works for a bit then suddenly decides it is not eligible?Thanks anyone in advance!

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2 years ago
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adgregorieExtra
posted in General Account / Profile

Camdenton MO store

They hired an 18 year old still in school. And some girl name nicki. Nicki has been calling the boss every time this highschooler turned around. Snitching and lieing. Boss won't listen or watch cameras. Boss fired highschooler because she left in the middle of sale. SHE LEFT TO GET TO HIGHSCHOOL and had already stayed past her time and was going to be late. Boss won't listen to her about this other girl being ride to old people and not helping them with their phone and refuses to make a sale to poor people (her words). Or the cussing in the back room while she is on her phone and there is customer in the store. No she won't listen cause it's the kids being dramatic but she will listen to the little pot head that's always stoned off her ass and refusing to wait on customers or lies about being a cop. 

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2 years ago
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pabobfinExtra
asked in General Account / Profile

Phone cut off, was still on autopayment

I have not changed my credit card, and was on Autopayment, but phone got shut off.  WTF?

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jdor_Cricket
2 years ago
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Cthweatt1Paparazzi
asked in General Account / Profile

account suspended

Why is my account suspended and no way for me to fix when auto pay charged my bank account? I don’t get it and it’s very aggravating! There’s even a $55 credit showing on my account after paying the $90 monthly fee. I’m stuck at home with no internet now and my job depends on me having internet service. So tired of this. Something similar to this happens almost every month 

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jdor_Cricket
2 years ago
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digital1Extra
posted in General Account / Profile

weedit

Need outsource editing services with quick turnaround time and simple order submission? We recommend using Weedit.photos.com which offers headshot retouching, removing the background, and clipping path services.

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2 years ago
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myluvmeExtra
posted in General Account / Profile

Unable to change features on app

So I was adding hot spot, and my bank was updating and my card declined now Cricket says I have a pending or try back later then error message says unable to add it’s been over 24 hours, can anyone offer any advice

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2 years ago
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ChimexN.Extra
posted in General Account / Profile

I fear someone else has access to my account

I have a sneaky feeling that someone else has hacked into either my account or my phone number. This morning, my uncle called me and said that I called him 4 times in the middle of the night. I told him I never made such a call, but after he hung up, I checked my phone and found that I made NO calls to him during that time. I am worried because sometime last week, I was browsing on my phone when the network suddenly vanished. and only returned after I restarted the phone. I have changed my password but how can I change my PIN? Also, I want to have a 3-step verification; how do I do that? 

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MiamiGirl2000
2 years ago
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JayExtra
posted in General Account / Profile

Phone warranty

Who can go a couple of days without their phone? Changed over to Cricket 6 months ago bought a very nice phone still under warranty now it is not working.Cricket wants me to send it back through UPS and go without a phone for 2 days who in today's world can do that not me. It is easier just to change carriers and eat the cost of the new phone which I truly cannot afford to do but it's cheaper than going 2 days without a phone and I refuse to buy another phone from Cricket worst experience ever with a cell company customer service Cricket very poor policy I will be changing back to my old carrier if I cannot get satisfaction from cricket

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2 years ago
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broadnmsExtra
asked in General Account / Profile

Ordered an iPhone12, and Cricket never sent it.

I’ll start from the beginning, since no one at Cricket seems to understand what I am saying, despite being transferred back and forth for 3 hours. Maybe some help from the community folks will do the trick…April 2 - ordered an iPhone 12 and a supporting case. Used the Progressive Leasing option. April 5 - UPS delivers “something” from Cricket around 6:30pm. The box is not damaged or harmed in any way. There is only one layer of tape on the box so I can tell it hasn’t been opened, then re-sealed. I open the box. There’s a SIM card, a phone case, BUT NO PHONE. After an hour of hold time, I finally get to the Online Orders department, only to be told by some genius that I have to file a claim with UPS. Not only was this the wrong answer, but he kept talking over as i tried to re-explain the situation. He wasn’t listening at all, and then he stated “well it’s delivered on our end.” I just told you it wasn’t….sent everything but the actual phone. What’s so difficult to comprehend? Tried to

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jdor_Cricket
2 years ago
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mrsbluesaint25Paparazzi
posted in General Account / Profile

Customer Service

So I have 5 lines. All available for upgrades. Yet I'm not able to upgrade them all together because even though through my contract I'm able to they won't let me. In the store it's possible but you'll spend about $300-$400 more due to the fact that you don't get the "upgrade discount" ($25 fee) in the store and must pay full price for the phone. So why is it that Cricket is allowed to break contract agreements? How are they able to legally get away with ripping customers off and not delivering on what they agree to?

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2 years ago
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CnsalExtra
posted in General Account / Profile

amazing employee

I want to brag on an employee name Jonavieve. The other day my husband called to get my daughter’s phone turned off. She’s 12, you know how it is. Well instead of just suspending her service, he said the phone was lost. When I called to get it back on Jonavieve said she had to get a ticket and it would be up to 10 days. She did get it back on right then, but said it was still on a block list, and could be cut off again. I want super happy, but was fine with it. We got off the phone and she called back just a couple of minutes later. She said since her shift was over, she was able to stay and research it some more. She was able to get it off the block list, and she wanted to let me know we wouldn’t be having any more problems. She was super nice and helpful, and she stayed at work a few extra minutes to see what else she could do. What a great employee!! She’s a keeper!  (I have her employee number if you want it.) 

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2 years ago
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madsteveExtra
asked in General Account / Profile

How to tell if network is slow because of congestion?

Cricket has been working great in Madison WI but driving South to Alabama the service was unusable after Nashville. It’s been two days now. Is the network congested or how does one troubleshoot? I have full bars. 

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2 years ago
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Ryan GonzalezPaparazzi
asked in General Account / Profile

terrible customer service in the Columbus Indiana store

I went into the Columbus Indiana store to ask for help on a claim. I had Insurance on a phone and the guy told me that I didn't ask to speak to another employee. He stated he was only one working there he got upset that I asked to speak to someone else he said his name was Robert. He said he was the manager this happened two days ago. When you wrote his first name down he put Robert and then tore it up cussed me out and told me to leave the store said he was going to call the cops I didn't want any further problems so was just going to file complaint online and turn into the Better Bureau Business. Customer service is terrible i've been with you guys for 2 and 1/2 years on a family share plan of six phone lines two separate accounts my wife has lost her phone and we had insurance on it paying $11 a month it was a iPhone 10s I think this guy needs to be fired I will be switching companies here in the next few days can somebody please get back with me and let this be known to HR or someb

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Julie_Cricket
2 years ago
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Jaquez13Extra
asked in General Account / Profile

ACCOUNT

MY PHONE IS WITH MY MOM'S PLAN SHE IS THE PRIMARY BUT SHE RECENTLY GOT MAD AT ME AND NOW IS GOING TO TAKE ME OFF HER ACCOUNT HOW DO I SWITCH IT TO MY OWN WITHOUT HER PASSWORD 

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2 years ago
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T-manPaparazzi
asked in General Account / Profile

What to do when Cricket wireless steals from you

Cricket wireless Is a bunch of low life FUCKING THIEVES!!!! I bought one of their new phones and they refuse to either import my number or activate my phone with a new phone number, its been over 4 weeks and the lying fuckers keep saying the same thing, ”it will be imported by tomorrow at 3pm” and of course it never happens, and one of their customer service people even told me I’d have to buy another $30 to $40 dollar plan in order to activate my cricket wireless phone with a new phone number, so they’ve already gotten around a hundred dollars from me without giving me any service and then they actually want more money! FUCKING THIEVES!!!!

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2 years ago
oddway
oddwayExtra
posted in General Account / Profile

Oddway International

Being a pharmaceutical company, We focused on improving patients lives by identifying and supplying high-quality generic medicines at affordable prices. Our company commitied to live integrity, collaboration, passion, pursuit of excellence and innovation. Oddway International is an industry-leading company and an authorized pharmaceutical exporter and wholesale distributor. We have core expertise in dealing in a complete range of branded and generic healthcare product categories such as Anti-HIV/AIDS Drugs, Antibiotics, Antivirals, and antiretrovirals, etc. We do bulk supplies all over the world at very low wholesale cost with its range of high-quality pharmaceutical products. Our vision is to formulate a better everyday life for everyone across the globe. We work 24*7 to provide our clients with the best quality healthcare products at the lowest possible prices.

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oddway
2 years ago
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normajp57Paparazzi
posted in General Account / Profile

Not receiving MMS texts but I can send them

hello, I haven't been receiving MMS texts, like group chats or pictures. I can send but not receive. I reset my APN settings, it would work but eventually stop again.I changed the SMS app to FB Messenger and Textra, same thing.I restored my phone and same thing. Android motorola e5 cruise thanks

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2 years ago
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vince.ableExtra
asked in General Account / Profile

Text message and call history

I know call history can be requested through Cricket but what about text messages?What exactly does the call history show?If you can get text message what does that show? Is it just general info or “text content”

2
A
2 years ago

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