General Account / Profile

  • 691 Topics
  • 1,655 Replies

691 Topics

L
LbrooksExtra
asked in General Account / Profile

puk code help PLEASE

need help getting puk code for my android phone. message-stats to contact cricket but cricket is closed and i need my phone now please help [Removed personal information - Moderator] 

1
jdor_Cricket
4 months ago
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BeardedSnorlaxxPaparazzi
asked in General Account / Profile

Cricket, Fix everything about yourself.

Had the DUMBEST thing happen today, I accidently let my account go without paying so I needed to reactivate it. I went to the cricket app on my phone and clicked the reactivate link, which brought up an inapp browser. That browser told me it wasn't supported and that I needed to use another browser. Annoying but okay. I go to brave and try to login to no avail, so I tried to reset my password. It will only let you reset through a text message, which I couldn't receive because of the suspended service. Very, very idiotic. So then I talk to an agent because their auto assistant is slower than my dead grandmother, and she tells me that if your account is needing reactivated you can't login your account at all.  What in the actual f cricket? You guys can't really be this stupid?  WHERE IS THE LOGIC? FIX YOURSELVES. If I keep having issues I will look into legal resolve because your company is a bunch of lies and bs.

3
Marlena_Cricket
10 months ago
J
JeffExtra
posted in General Account / Profile

Transfering Number

Just bought the unlimited plan from cricket, received the "You're Almost Done - Confirm Your Number Transfer" email, clicked on "Update My Information" link, entered the pin numbers for the phone numbers (they're all in the same account), go to click submit, and it just keeps asking me to click submit. Will the sim cards still be delivered? Or do I need to figure this out

3
Bulldog
4 years ago
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Bear4youExtra
asked in General Account / Profile

voicemail

Hi my dad passed away recently an he leftvme a voicemail I played once and it disappeared I know i didnt delete it an im trying to rechrive it. Is there anyway i can get it back?

1
jdor_Cricket
2 years ago
2
253olivaresExtra
asked in General Account / Profile

Really fed up with the service and dont know what to do?

I am completely fed up with the service from this company. I have a family plan and my brother's phone has been locked out as reported stolen. No one in our family reported the phone stolen and we've been calling multiple times, again and again, to tell them the phone isn't stolen and every time we call we got told the same generic response we will look into it and fix the account. It has been 2 weeks and the phone line has not been fixed. We are about to get charged and the phone has had no service for 2 weeks I'm upright exhausted with calling and being told the same bullcrap. I don't know what to do anymore or where to talk to and go to get help for this problem. 

3
S
2 years ago
C
CricketIssueExtra
posted in General Account / Profile

Possible SMS Hijacking? Communications Hijack Attack

I just got this message from okeymonitoring. It noticed a change in sms routing. I'm also experiencing issues receiving texts. Cricket support is closed. Any idea what I can do?OkeyMonitoring was something I signed up for a while back and just forgot about it. It informs you when someone is possibly trying to intercept your texts. What worries me now is that I'm only receiving texts intermittently. I'm really hoping this is some sort of glitch and someone isn't trying to access my accounts using 2FA. I don't want to login to change this if my texts are really being intercepted. I'm asking my family to send texts and I'm only getting maybe 1/4 of them? 

2
P
2 years ago
A
acjrcasA-List Star
posted in General Account / Profile

Customer Service and Executive Customer Relations

Cricket needs to improve customer service by offering executive customer relations and/or online access to corporate executives.   The current customer service is a black and tackle structure to keep customers away from solving real issues.  The offshoring doesnt help customers make Cricket a better company.Customer Service: The customer service number support (611) needs to be revised to support customers with better answers.   The offshoring of this support to the Philippines and Latin America doesn’t help customers.   The poor representatives on the phone have no access to proper resources to resolve customer issues.  Executive Customer Relations:  There seems to be no executive customer relations or method to reach the corporate office with suggestions.   I'm totally surprised AT&T, a company known for excellent customer service allows this to occur. 

8
A
4 years ago
K
kfrittsExtra
asked in General Account / Profile

change number to specifc number

I have an older family plan that isn’t offered anymore. The person on line 5 is moving to her own plan. I would like to move another family member on to my plan (and bring his number over from his current carrier). Can I do this without changing how much we pay each month?

1
jdor_Cricket
2 years ago
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Jesse HernandezPaparazzi
asked in General Account / Profile

carrier unlock motorola g pro

I bought this phone second hand and did not know it was an American phone I live in Mexico and to be honest it was going to be a gift for my wife but having trouble unlocking it to any carrier I have not took it any were cause on this side of town they just try to get you for the little someone has . Can you please help or please let me know if I just lost my money I bought this phone for . Please just be straight and forward thank you and God Bless ...

2
J
9 months ago
C
ClarkDExtra
asked in General Account / Profile

Can't log in to my Cricket account at the website

The below URL is my landing place, and below that the error message when I try to log into my Cricket account from cricketwireless.com. I have tried this from multiple browsers and when it didn’t work I emptied cache and cleared cookies. Access was STILL blocked. I downloaded Chrome to my computer for the first time ever and even that didn’t allow me to sign in to the account.Please advise.(https://www.cricketwireless.com/restservices/accountauth/v1/authtokens/haloYou don't have permission to access "http://www.cricketwireless.com/restservices/accountauth/v1/authtokens/halo" on this server.Reference #18.92292117.1694362432.a6a4e73f 

1
M
2 months ago
M
MaryfEddiep76Extra
asked in General Account / Profile

help

Hi in December I upgraded my phone to icon2 what a big mistake that was. About a month or two I had to send my phone back because I was having many problems with it. Now my problem has turned in to a  disaster to the point I can't even open and play a game.Please help when I try to open an app it closes right away. When I try to open my cricket app it also closes. A box keeps popping up saying cricket is trying to stop and close app. This started happening when my phone installed new software update. I can't even play a game. It's obvious this phone ICON2 ISNT working and no matter what in settings a cricket representative tells me to do it isn't working. I have had many problems with cricket and I say to the Representatives that I'm going to change providers. Cricket doesn't try to keep there customers they say right away ok want us to cut your service off now? I can't do anything on my phone if you can help great, This time I really think I'm going to have to go with did different co

2
L
1 year ago
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Benjamin0702Extra
asked in General Account / Profile

hotspot

Im unable to purchase hotspot gigs days i have a pending order can i fix tonight or do i have to wait till you guys are open again this is really becoming a inconvenience every other company iv been has been able to help at any time and you guys close at 6pm thats ridiculous 

1
Marlena_Cricket
1 year ago
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liruiqi0Paparazzi
asked in General Account / Profile

Dispute result

Hi there, I filed a dispute with all the evidence last November and mailed it to [Office of Dispute Resolution, Cricket Wireless LLC, 1025 Lenox Park Blvd., 5th Floor Atlanta, GA 30319] in November 2021 following the instructions on your website.https://www.cricketwireless.com/legal-info/notice-of-dispute.htmlAccording to your website, “A Cricket representative will respond within 30 days of receiving this form.”I have not heard back in about 5 months. I tried to contact customer service via chat and phone. But they said that it is directly handled by head-office and there is nothing they can do. Please advise what I should do.Should I begin arbitration by submitting a Demand for Arbitration to the American Arbitration Association?Thanks a lot.  

3
M
1 year ago
Mark Brillhart
Mark BrillhartPaparazzi
asked in General Account / Profile

new cricket app account

I download the mycricket app can’t create a new account always some type of error

3
H
2 years ago
K
kdyates311Extra
asked in General Account / Profile

new activation on website fails

I just got a new upgrade, and it will not activate. It has an error message "oops something is wrong with our system" 

1
jdor_Cricket
9 months ago
D
DianaExtra
asked in General Account / Profile

Ridiculous and mindnumbiny dumb

Wow I used to rave about cricket wireless but now they have really let me down. They manage to lose both mine and my husbands phone numbers and have no way of fixing their mistake. I’ve spent hours othe phone with these people and their attitude is that their hands are tied and offer no resolution or explanation of what happened. These are our business numbers so this is a huge inconvenience. Not one apology from anyone but instead they try to make it sound like it is our fault somehow. We make our auto payments every month and are loyal customers. Please do your job and help people!

4
J
11 months ago
M
Mgoodroe9618Paparazzi
asked in General Account / Profile

cricket app not working

After 2 months I have had nothing but issues with cricket, my app has not worked in over a month since Nov 27 2021 I have applied for EBB got approved and it still hasn't been fixed where I get discount on my bill my phone got shut off on 6 of Dec granted cricket did make it right and got my service back up but here it is due again and Sill not fixed  

1
M
1 year ago
O
OREMORPaparazzi
asked in General Account / Profile

TRANSACTIONS HISTORY

I am trying to obtain my transaction history or the date my last payment was made. I lost my phone and I don't remember the phone number. When I chat with Cricket customer service they haven't been able to help me.

5
O
1 year ago
7
7272016411Extra
asked in General Account / Profile

New phone coming

I have a new phone coming, a ssmdung s20. I currently have a Samsung S8+ can I just switch the sim card or must I contact cricket.I am currently a cricket customer.ThxJoe

1
J
2 years ago
W
WeedajanePaparazzi
asked in General Account / Profile

wTF

Can anyone tell me why cricket is allowing someone to help customer question that has a screen name of 10incock and a profile pic of the cock ALSO..

1
Landon.franklin
2 years ago
U
UonlyluvmoneyPaparazzi
posted in General Account / Profile

Century Blvd Cricket=CRIMINAL CONDUCT

Assaulted and Falsely Imprisoned then threatened and slandered about my clothing  and mental disability for trying to refund my samsung within the 7 day grace period. That was after I specifically identified that FDN and call diverting were both pre installed and activated using his password.  The Punjab or Fijian man in his 20s scamming out of Pittsburg California on Century Blvd drives a Porche truck and I ride the public bus and he started exactly with those two comparisons as he threatened to "beat the crap out of me" and then called 911 ON ME.  Craziest thing is that he literally ran to block the door so I couldn't  exit and did so forcefully and assaulted me on my pushing passed him to exit the store. I am certain this is a normal type of act he has done prior because now less than a month later the local police told me to not go there to use another cricket but crickets lil policy doesnt allow this. Seems all to convenient  to NOT ALLOW the customer to exchange or  refund or get

1
U
2 years ago
W
woominjaeExtra
asked in General Account / Profile

After upgrading my phone

Hi, I recently upgraded my iphone to a new one (iphone 11).The package was delivered with a new sim card as well as a new phone, so I put the new sim card in my new phone. Following the instruction, I tried to activate it online, but it consistently failed to find my order, showing an error message like “Oops! Looks like we're having a problem with our system. Please try again later.”My new phone looked to work well without activation, but I found that iMessage and FaceTime were not activated on my new phone and the text message was still sent to the old phone. Could you help me to solve this issue?   

1
jdor_Cricket
8 months ago
Y
Yusheica2020Extra
asked in General Account / Profile

Pin change

I changed my pin after several failed attempts to change it through the automated (I wouldn’t receive the confirmation code) I spoke with a representative to have the pin changed. Cricket wireless sent me a confirmation code that my pin was successfully changed but it didn’t confirm my number.How canI confirm I still have my accurate number 

1
jdor_Cricket
1 year ago
B
bertsmassageExtra
asked in General Account / Profile

Abuse from a cricket wireless customer

The owner of [Personal Details] has stolen one of my phones, and has linked his number with my personal email account with Google.  He has changed all the security questions and listed his cricket wireless number as the 2 step verification.  I can’t access my google account:  [Personal Details] because this person stole one of my phones and locked me account of some several accounts listing his number on my account Please flag this number for possible fraud, because that it was I can see is now linked to my accounts where credentials were changed and money is missing from my accounts from unauthorized transactions coming out of Jacksonville, FL  [Personal Details] Concerned Citizen 

1
AM_Cricket
2 years ago
R
riappl0517Extra
posted in General Account / Profile

need account number

I need to know my cricket account number and my account security code

4
D
3 years ago

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