General Account / Profile
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I called yesterday to report my 2nd line was stolen and or lost. I issued the phone # of the line that needed to be placed on a hold until we could figure out where the device was. The rep said not a problem asked me to hold, and hung up. I called back to make sure the issue was resolved rep said oh yes the line is on hold nothing else I needed to do. I drove to work. Now my phone is not working and is suspended. After ALL day of speaking back and for with Cricket. Getting hung up on. Yelling on my end because I needed my phone to do business that day they finally reactivated it. Within 2 hours I get back home, we go to local Cricket store and purchase a new phone because we now realize the other device is lost. They had NO problem reactivating the line and letting us buy a new phone. 20 min after walking out the door my line AGAIN gets disconnected. Cust service places me and the Cricket store employee on hold for over 30+ min for supervisor. Makes me get the 2nd device to talk on. I
I reported my phone stolen on march 18th and had a new phone shipped to my house the very next day. Well I set the phone up on the march 19th and it worked perfectly for 4 days and then all of a sudden my mobile data quits working and I log into my cricket account and it says my phone had been suspended after it had worked for several days. Im currently waiting for customer service and have been waiting for over and hour. Does anyone know why they suspend my phone days after I reported it stolen and had already received the new phone and set it up.
This morning, I got a text notification that my account has been locked "to protect the security of my information." I call the number provided - no option to talk to a person or to talk about unlocking my account. I *finally* get through to a person who tells me this is just because I haven't accessed my online account for a while! Why would I need Cricket to tell me that? And why would I want you to lock my account?I just got back from vacation this morning, so I had a nice panic attack about someone accessing my account information. Why would you send me something like this for what appears to be no good reason at all? It's unclear and misleading and pointless.
I’ll start from the beginning, since no one at Cricket seems to understand what I am saying, despite being transferred back and forth for 3 hours. Maybe some help from the community folks will do the trick…April 2 - ordered an iPhone 12 and a supporting case. Used the Progressive Leasing option. April 5 - UPS delivers “something” from Cricket around 6:30pm. The box is not damaged or harmed in any way. There is only one layer of tape on the box so I can tell it hasn’t been opened, then re-sealed. I open the box. There’s a SIM card, a phone case, BUT NO PHONE. After an hour of hold time, I finally get to the Online Orders department, only to be told by some genius that I have to file a claim with UPS. Not only was this the wrong answer, but he kept talking over as i tried to re-explain the situation. He wasn’t listening at all, and then he stated “well it’s delivered on our end.” I just told you it wasn’t….sent everything but the actual phone. What’s so difficult to comprehend? Tried to
So before i canceled i called and they told me my phone was unlocked. I go to sell my phone and the person puts a sim card in and it says sim locked. I lost a sale because customer support lied to me. Now i dont have a cricket account or phone number either so how do i get this phone unlocked.…
The below URL is my landing place, and below that the error message when I try to log into my Cricket account from cricketwireless.com. I have tried this from multiple browsers and when it didn’t work I emptied cache and cleared cookies. Access was STILL blocked. I downloaded Chrome to my computer for the first time ever and even that didn’t allow me to sign in to the account.Please advise.(https://www.cricketwireless.com/restservices/accountauth/v1/authtokens/haloYou don't have permission to access "http://www.cricketwireless.com/restservices/accountauth/v1/authtokens/halo" on this server.Reference #18.92292117.1694362432.a6a4e73f
For the last two days my iPhone SE has been running sluggish and just tonight it’s not connecting to the cricket network and won’t let me make calls. It’s not just my phone either. It’s my moms phone which is apart of crickets network and my dad who is also a cricket customer. I need my phone for my job. Should I just take it into a cricket store?
I just wanted to let y’all know that there is a possibility that the owners/employees at one of your Cricket Wireless locations has been stealing personal information from your costumers. The address is: 3841 Veterans Blvd Ste 102 Metairie, LA 70002.I got my info stolen a while back and a few days later my info was used to open accounts outside of Cricket Wireless. One being Verizon Wireless while using all my information they asked me to provide out loud while there were people in the back room listening. This could all be a coincidence but I have been hearing bad things about the owner and his wife working together to do these things and I just wanted to let y’all know so it does not happen to other people. I already filed an identity theft and fraud report to both the police and the credit bureaus so it is all sorted on my end but I don’t want them to get away with doing things like this. So I am giving you all the heads up.Thank you
Ok I've been a long time customer of cricket and because of the change to 5g, my Samsung galaxy note 9 only works if I switch the network to 3g only. Besides that I let a friend borrow my phone not knowing they were gonna check a sims card they received in the mail. Switching sins cards for a little while cut off my service to cricket. I finally figured out all that had happened and ordered a new sims card. Then cricket tells me I have to get ahold of t mobile to release my number back to cricket. I haven't had t mobile since 1999. I finally figured out where my number was transferred to and got all the information needed to switch my number back to cricket and I continue to receive emails asking for more information. What more do you need? I gave you the account number and who it is transferring from. Turn my phone back on. I haven't had this much problems since t mobile. Thats why I don't have them anymore!!!
MY NUMBER WAS HACKED & PORTED OUT. I HAVE 2 CASE NUMBERS C-73ZAA6 & C-1TJMN9 FILED “19” DAYS AGO. I CALL OR CHAT EVERY DAY. NO RESPONSE OR SUPPORT FROM CRICKET. JUST WE ARE WORKING ON IT. WHY CAN A HACKER DO THIS IN 15 MINUTES & CRICKET CANT FIX IT IN OVER 19 DAYS??? HOW ABOUT SOME SUPPORT CRICKET????
Why is my account suspended and no way for me to fix when auto pay charged my bank account? I don’t get it and it’s very aggravating! There’s even a $55 credit showing on my account after paying the $90 monthly fee. I’m stuck at home with no internet now and my job depends on me having internet service. So tired of this. Something similar to this happens almost every month
1. This is the worst site , I have ever seen. Programming is absolutely terrible. Fire the person who is programming this site. He/She is costing cricket millions of dollars. 2. Menus for payment; I have a credit, yet the site can only request for me to use my credit card ???? No work around.3. There is no way to restart my plan by paying early (if data runs out).??? Payment is a very simple process folks. 4. So say I want to pay cricket to add say 15GB hotspot, $10 mid plan. There is a check box one time or monthly , with a upload and review plan button . I check one time, review (AND LANDING PAGE IS PROGRAMMED ON THE MAIN ACCOUNT PAGE) , apparently cricket can not handle this simple fee. It requests I must pay my next months bill , even if I suggest a one time payment? 5. Does the programmer actually go through the queries to CHECK WHAT CUSTOMERS GO THROUGH?6. . Customer service can see all the errors, but apparently they dont know how to contact THE PROGRAMMER!&
Ok so I switched to cricket and got IPhone Se for $50 for me and my daughter, plus a WiFi device. The dude charged me 3 activation fees at $25 each and then here’s the best part he charged me tax on the full price of both iPhones. So I payed tax on $900!! My total went up another $100 lol who’s ever heard of something like that
I bought a phone last summer with Cricket. I used Affirm to make monthly payments. I received the phone and didn't like it. I never used it. I promptly requested a return. I sent the phone back in the time allocated for a return. Since then, every time I call Cricket asking about my refund, it seems that there are many excuses. I've been transferred to different departments and sometimes back to the same department that I had already spoken to. Now, I'm still paying for this phone through Affirm because they have never contacted by Cricket. The last time I called Cricket, I was on the phone with them for 2 and a half hours. When I was supposed to be transferred to Affirm through Cricket along with the representative from Cricket to clear this up, he was no longer on the call. This was supposed to be a three way call to confirm the refund. As of today, I have paid 296 dollars. Now do I need to contact the Better Business Bureau and a lawyer. This is ridicu
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