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I’ll start from the beginning, since no one at Cricket seems to understand what I am saying, despite being transferred back and forth for 3 hours. Maybe some help from the community folks will do the trick…April 2 - ordered an iPhone 12 and a supporting case. Used the Progressive Leasing option. April 5 - UPS delivers “something” from Cricket around 6:30pm. The box is not damaged or harmed in any way. There is only one layer of tape on the box so I can tell it hasn’t been opened, then re-sealed. I open the box. There’s a SIM card, a phone case, BUT NO PHONE. After an hour of hold time, I finally get to the Online Orders department, only to be told by some genius that I have to file a claim with UPS. Not only was this the wrong answer, but he kept talking over as i tried to re-explain the situation. He wasn’t listening at all, and then he stated “well it’s delivered on our end.” I just told you it wasn’t….sent everything but the actual phone. What’s so difficult to comprehend? Tried to
So here is why I regret having cricket as my phone carrier.I have 3 phones on my account; my phone and a phone for my son and one for my daughter. Back in October both my childrens phone began malfunctioning so I put in a claim for 2 new phones through Asurance. We received the 2 new phones, so I reached out to a cricket rep to help with activation, which was successful. August of this year my daughter lost her phone so I put in another claim for her lost phone. meanwhile my sons phone was placed on the block list so I called cricket to find out what was going on with my sons phone, the cricket rep put in a ticket to remove the phone from the block list and restored his phone as well. A few hours later my sons phone was block from making calls, taxing or using internet once again. so I called cricket back and was told that assurance had to unblock his phone. so I contacted Assurance and was told that back in October the 2 phones that I received were activated under opposite phone numbe
I have a data only plan. My SIM card is in a security camera that is mounted 30’ up in the air on a telephone pole. I cannot access it, at least not without renting equipment to get me up there again. I am not able to create an account on Cricket or load the Cricket App since all requests for a password are texted to my device, which is inaccessible. Therefore, I cannot manage my bill or do anything else. It seems that Cricket support cannot add a new phone number which I can actually get messages on, nor do they send emails or even paper mail. How am I to manage my account if I cannot access it via the website or app?Cricket support has said that I need to pull my SIM card and put it into another Cricket phone to receive the messages to create my account. Frankly, if I have to rent a lift to pull my SIM card, I will be doing so to replace their data plan with someone else’s. Also, I don’t have another Cricket device and live far away from any Cricket stores. So, if I need to get up th
A little background story, my mother and I were on a joint plan when I was younger and still living with her. We decided to split up and went a cricket store to get that done. The rep there messed up and switched our phone numbers (did not realize this until we started getting texts meant for the other person). We went back to the cricket store and were told we werent able to change it. Now I've had an account under my mothers name for the past 3 years.My current issue is:I have insurance through Asurion and trying to replace my broken s8. They are now requiring me to send in a copy of my mom's drivers license in order to approve my claim. Ok, thats inconvenient since she lives out of state. I get the copy of the driver's license, send it in, then Asurion tells me they wont accept it because its expired. My mom has an unpaid $1500 ticket from 2013 she absolutely cant afford to pay, so she cant replace her ID. She doesnt even drive anymore. Asurion is telling me the only way I
We are on the 4 phone plan yet none of our phones will make calls and jasnt since we paid the bill on june 1st.We've called multiple times about it & jst get another wk that they will be fixed.Its been over a month an we still cant call out so if this issue isnt resolved soon,come Aug 1st,we will all leave cricket.Wich is sad because i was on cricket for 5 yrs an never had any issues before but this is totally unacceptable,paying $115 for phones we cant make calls on.
Ok, Need to get a decent hotspot connection up and running for one month. Would need about 40GB of good speeds (5Mbps minimum Down and Up). I live in a good coverage area according to map. Since Cricket is prepaid, could I purchase the hotspot device and a plan for only one month? Then just cancel the account?
Hello, I recently ordered a new phone thru the website and made it thru the entire transaction. I forgot the tracking number and noticed that I never got a confirmation email following the purchase. I have no idea what the number would be to see how long it would take to receive said phone. Any help concerning this matter would be appreciated. Jeff
I have 3 lines. My uncle, who is poor, lives in SF, Calif and let his cell service lapse. I want to add his phone to my plan but want him to have a 415 or other local area code.When I chatted w/Cricket their CSR said they could only give me a number local to my current (billing) address.Does anyone know how true this is? Is there anyway to add a non-remote area code, and can they do it for an existing SIM? Or is this something Best Buy can help with? Or (I suspect not) a Cricket store local to him or me?
I walked in Cricket wireless store aka Crown Wireless Corp, 3523 N Beltline Rd Irving 76062. I was greeted as, "hey you want to pay bill?" I said no, I'd like to port in my line. She yells someone's name in the back to "come out and help this guy" wow - customers are not Sir, Gentleman, Mr. but a "guy". This young man tries to pull a fast one on me - yea, phone is free if you select $60 plan and $25 activation fee and..... wait for it.... "your taxes would be $30" - I said, what! what rate tax you are charging me - he goes, oh thats your total, your phone, your first month bill, your protection. I said Protection plan is $7 right, how come it gets up to $30? Then this new manager girl who just had walked from behind jumped in and says, yeah yeah thats your total with phone, first month bill and taxes - I said, but I am porting in my line so phone is free... so she says, yea but then case cover etc all comes to $30 - I said no I decline - I don't want any - she says oh then y
Had a problem with my wife’s phone, voice mail was not working correctly and we needed additional storage space. Took phone to local store, there were 3 other customers in the store and 1 clerk, who was trying to service everyone at the same time. I explained my issues and without even looking at the phone, she said the phone was old and could not be fixed and I had to buy a new one, and this one is the one I needed to buy. I asked for a model that was simple to use, but that request went right over her head. Asked if ALL of the photos and messages would be transferred over and was told yes. She transferred data, but not all as I was to find out later, she gave me the phone and a bag and said thanks. No intro to phone, I spent 2 hours sitting in the store trying to understand the phone. Had to figure out how to turn it on and off, answer the phone. When I tried to place a call I found the number for the phone was not correct, she had entered my number and not the number of my wife’s l
I was going on vacation in Europe in July 2022. I went online and added the $15 international feature to my phone plan so I could stay in contact with family I was traveling with.. When I got to Europe my phone did not work at all. I tried to contact Cricket using my laptop to access my account but was not able to access Cricket when out of the country. When I returned from Europe I contacted Cricket requesting a credit of $15 which I had paid. After being on the phone for about 45 minutes talking to someone that didnt have a clue what I was saying I was informed that there was not going to be a credit issued because that service is only to call international from USA and if I wanted to call from out of the USA I should have bought a SIM card...which I would have done because I really needed to be able to use my phone. This info was not in the info on the website. I also stopped into a Cricket store in New Hampshire to confirm that I only needed to add the $15 feature to my account. Af
I brought my number over from another company. I was told I could add insurance to my plan. Well after everything was done I couldn't add anything. This company is nothing but a liar and will say anything to get your money. I spoke with two supervisors who didn't care about what I was going through cause they already took my money.
Like some of the other customers that I see on posting here I've been if Cricket customer for 5 years and can't understand why they don't give any attractive or economical phone upgrades to people have been long-time customers but somebody walks off the street can get a brand new phone for free the other companies do the same thing and no I don't need a warranty for my planned obsolescence phone that will give out in a year or two and also pay an excessive connect fee when it happens ,so I'll see you in a year or two when I need a new phone Cricket
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