General Account / Profile
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I reported my phone stolen on march 18th and had a new phone shipped to my house the very next day. Well I set the phone up on the march 19th and it worked perfectly for 4 days and then all of a sudden my mobile data quits working and I log into my cricket account and it says my phone had been suspended after it had worked for several days. Im currently waiting for customer service and have been waiting for over and hour. Does anyone know why they suspend my phone days after I reported it stolen and had already received the new phone and set it up.
Port Out Scam
My account was cancelled today and my number was fraudulently ported out. I was unable to reach a Customer Service rep after sitting on hold for 3.5 hours. Once the thief had access to my phone number they were able to change my password on my email and then a whole bunch of other sites. Is there anybody I can contact, or who can contact me to help get this sorted. Thanks.
In a crisis
I'm just wondering how you can shut my phone off when my entire state is on lockdown and we can't work for weeks . My kids are home the internet is the only way to access their homework. It is irresponsible to treat your customers this way. Loyal customers for years and this is what we get from you. The electric companys the gas companys and property Management and other cell phone companies are delaying payment for at least 60days to help ppl in this crisis . I hope customers remember how we are being treated buy these companies that don't care about their customers and only care about their money in this time thx for nothing
My cricket phone is not working. Your towers in Mecina Ohio have been down since about 1:30 AM on March 19, 2020. They were sketchy and in out the day before. This is the worst possible thing you can do at the worst possible time. Your employees in the store lied and sId your engineers would have it back up in a couple hours that was 11.5 hours ago. I have a Mother in a nursing home who is very ill and it was her 85th birthday. Since they are on lockdown with Corona Virus isolation, she needs to be able to call me for support. You ruined her 85th birthday because I could not call and also could not get the nurses reports on her current health. You did not put anything on the news about it, you did not email us or in anyway let us know. You did this this summer fot 5 days knowing the towers would be down with no communication to customers. Right now you pretty much suck. I can not be without a phone. On top of not being able to communicate with my Mom and the Nursing home she is in, If
My account has been suspended without my consent.
I was charged 2 days ago for this months phone service as normal. However, without my consent, my account has been suspended and I have no phone service. Cricket is now charging me a $25 reactivation fee to get it all back. Customer service representatives have not been answering calls and chats, unless it is to hang up or leave the chat. Please fix this issue, and the lack of customer support
Didn't get what I asked for.
I went in to the new Cricket store here in Clearlake, CA. I had service with Verizon and explained to Lindsey what I had. I had a phone with unlimited calls and text ($30/mo) as well as a hotspot ($50/mo) which was also unlimited. Total being $80 per month. With this knowledge I was told the phone I now have would be a good choice, which is ok. The price per month is $60 +- which is ok. The problem is that in only a couple days I was already receiving messages saying I had used up my hotspot. I'm on SSI, all I want is my hotspot ability with this phone without additional cost like I was looking for and I'll have no problem here.
3 weeks trying to place my order and no one has a solution so far
I am a current sprint customer. I want to bring my phone numbers to cricket to save some money, but i can not get the promotion of 2 iphones for $49 each (on the 60 month plan) because the system is incorrectly assuming that i already use the promotion. I have not use the promotion! I place and order for one iphone6 and one iphone7 online 3 weeks ago no problem. Within an hour of placing the order i canceled it because my daughter wanted an Iphone 7 instead of the iphone six as i have just ordered. So I cancel the order withing the hour of placing it. And I am unable to re do the order since. I have gone to the chat multiple times. I have called many times. Always explaining that i have not used the promo. I have not received anything. it is just the buffer of the system that needs to be cleared. but I get no help. Everyone i chat to with or call says the same. I cancel the porting or did something to fix it and you should tried again in an hour. But i try and still the same. I cr
Customer loyalty savings!??!!
Anyone else hate how cricket will ONLY give you a new phone at a discount price if you bring them new customers!? So if I play salesman for them then I can buy a new phone for the same price they will give a new customer, but if I don't sale sale sale then they charge an arm and a leg for a new phone!! Thanks for the throttling of data and thank you for the HHUUUGGGEEEE loyalty perks you guys give to us existing customers (for now anyways)
not able to order anything off the website?
Why can't I ever order a new upgrade phone off the website? I have been having this problem for years now. However I've tried different forms of payment cards, check to see if the address matched with the card and it always does. I also tried a different browser and different devices to order my devices and still the same problem. What gives? I'm about to go to another company like Verizon.
Are stores allowed to FORCE sell accessories, Insurance etc?
I walked in Cricket wireless store aka Crown Wireless Corp, 3523 N Beltline Rd Irving 76062. I was greeted as, "hey you want to pay bill?" I said no, I'd like to port in my line. She yells someone's name in the back to "come out and help this guy" wow - customers are not Sir, Gentleman, Mr. but a "guy". This young man tries to pull a fast one on me - yea, phone is free if you select $60 plan and $25 activation fee and..... wait for it.... "your taxes would be $30" - I said, what! what rate tax you are charging me - he goes, oh thats your total, your phone, your first month bill, your protection. I said Protection plan is $7 right, how come it gets up to $30? Then this new manager girl who just had walked from behind jumped in and says, yeah yeah thats your total with phone, first month bill and taxes - I said, but I am porting in my line so phone is free... so she says, yea but then case cover etc all comes to $30 - I said no I decline - I don't want any - she says oh then y
Cricket me estafó
El 6 de noviembre 2019, fui a la tienda ubicada en 12230 W Lake Houston Pkwy Ste 165 Houston TX 77044-5965 (281)2584424 y el vendedor de nombre NELSON M, me ofreció un LG Fortune 2, y me dijo que el mismo era desbloqueado, que podía utilizar el teléfono y al mes siguiente yo podía operar con cualquier otro chip, y resulta que no es así. Estuve con el servicio tres meses y no me permiten desbloquear el equipo por el cual ya con renta y costo del equipo va por $213,70.Me estafaron.JUAN HERRERA346 342 email@example.com
Warranty Service Sucks
So I bought a Nokia Phone and a couple of months later it will not charge. I contacted the Warranty dept. and followed their instructions and was told 24 to 48 hrs for replacement. 48 hrs later no phone and I have called 5 times to be left on hold for over an hour, ... still on hold tier 1 call center will not escalate me to the supervisor. They have hung up on me and just been plain rude. We have been with cricket for yrs. I cannot believe they won't do what they promised. The warranty agent keeps telling me it will be tomorrow in the meantime I am losing $$ due to their lies. How can we get through to supervisor? How can I contact Corporate to resolve this issue. I used to trust this company, not anymore
Ported My Number Out Scam
Can't believe this scam is still going on since last year. My phone was ported out, reported this incident but have been taken in circles by customer service and store associate/managers, they don't know what to. I have never given away my PIN nor written it anywhere and use it only when calling customer service which i have not done in months.Got a message from Cricket that there were changes made to my account. Soon after that i had no service. Hackers got in my bank account which happens to be the same one i use to pay CricketHackers got in my email and reset my passwords for my back account and made zelle payments. (i used the same email)Hackers applied for a paypal, got approved for credit and used the card online.How can this go unnoticed, this sounds like a script. They do the same exact thing.If not an inside job, tell me if this an external hack and how they got access to the PIN. Did the number get ported out to another company? if not why is it showing another
Change number fee
Your website States You will be charged a $15 number change fee. This does not apply to new customers who transfer a number from another carrier at the time of activation.I took this to believe when switching my number to them I could change my number for no fee. They didn't change my number and now I'm trying to get it down and they want to charge $15. The website needs to be reworded. I am going to switch services now. And will not recommend
Number Ported by hackers
My number was ported, my account was hacked; my pin code was changed, my security question was changed. I spent a lot of time on Cricket chat trying to resolve it and it was a waste of time. I was at a Cricket retail store for several hours today with an earnest employee who was trying to help resolve the problem. Cricket is almost complicit in perpetuating this. The employee of the store confirmed my identity and tried to engage phone help in an effort to resolve this but it was fruitless. There has to be a reasonable way for Cricket to resolve this matter. I've had my number for over twenty years, the consequences of its absence will now begin to accumulate. The employee of the store hung up on three different reps from Cricket as they all sounded like robots and were not helpful. Myriad difficulties are possible with digital hacking, but Cricket should be a partner not an adversary in legitimate attempts to resolve them.
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