General Account / Profile

  • 619 Topics
  • 1,562 Replies

619 Topics

S
SkingExtra
posted in General Account / Profile

Network?

Is cricket having network issues I haven't been able to use my phone since midnight.

3
V
2 years ago
H
hsPaparazzi
asked in General Account / Profile

Ported My Number Out Scam

So this port out stuff has been going on for me since 9/17/19.  Wake up one morning no service on 1 of the 3 phones we have with Cricket.  Call Cricket immediately when notice this at 8am.  Cricket opens a case for this.  I have called over 10 times, I document it every time.  NOT ONE PERSON AT CRICKET HAS CALLED ME WITH A UPDATE.  I filed a complaint with the FTC.  Whomever stole my number had one of my credit card mailing address changed to their address in my name to out of state where they live.  They are using your PORTED OUT NUMBER TO ACCESS YOUR CREDIT/BANK ACCOUNTS.  So when the credit card company that has your phone number on file sends you a text to make sure it is really you to do these changes, the scammer tells them.  Discover card told me that when they started to ask security questions the call mysteriously drops.   I had to put a fraud alert on all 3 credit card companies.   Cricket I have

16
P
2 years ago
H
hesboliExtra
posted in General Account / Profile

No signal help

I'm currently vacationing in an area that doesn't have cricket or att towers. Our only means of communication is via WiFi,is their a way we can purchase extended coverage or use signal from a different carrier (us cellular and pine mobile)

2
N
2 years ago
L
Lorence1995Extra
posted in General Account / Profile

I wanna report a store where is selling another carriers simcard

Hi customer cares , I am not your Cricket user, I am currently with Lycamobile, and I went a Cricket store trying to top up a Lycamobile bills , the agent give a new simcard with Simple mobile, I don't know why ( why it's not Cricket? it's Cricket store) And asked me for $60 for 3 month using with 15GB. Right now my phone number gets stuck from lycamobile and simplemobile, and the Cricket store agent saying " to wait" like forever. I know this is not right place to report, but I just wondering is that legal to  activate other carriers service plan in a Cricket store？ I think I got a fraud from your agent in Flushing .  I wont tell the agent's name but I have address 4403 kissena blvd Flushing NY 11354 . I just wanna report it and please check the store  

1
J
2 years ago
H
Heather67Extra
asked in General Account / Profile

Smart watch any kind

Are there any smart watches that can be used on Cricket? I have an iPhone but I know the Apple Watch won’t work.

2
J
2 years ago
K
klasnyPaparazzi
asked in General Account / Profile

Error while activating line

any know how to fix this? ErrorWe're having trouble processing your order with the information you entered. Please see below.Required Plan and Device or SIM. Line:9,492,783,075 is Incomplete

1
D
2 years ago
T
TextLogQuestionExtra
posted in General Account / Profile

Times Text Messages were Sent

Hello!I was wondering if it was possible to get a record of when text messages were sent, and to whom said messages were sent to. I accidentally deleted a text conversation I had on my iPhone, and sadly, I don't have a suitable backup to recover said conversation. I don't need the content of the text messages--merely the times and recipients. I know that Cricket's parent company (AT&T) does indeed keep such logs, so I was hoping Cricket would to.If it helps, I live in the state of California, so would I be able to request a text message log using a privacy request thanks to the California Consumer Privacy Act?

0
T
2 years ago
S
ShirlenaExtra
asked in General Account / Profile

I can't log on to my account online

I tried to log on to my account on my phone I don't want let me log on to it it's saying that I need to call customer care and I have tried and I can't get nobody how can I get this fixed so that I can log on to my account on the app that I have on my phone I have not had this problem at all before so I don't understand why this is doing it now

1
D
2 years ago
J
jverheeckeExtra
asked in General Account / Profile

BYOD Problem

We are new customers that purchased one phone and after being told our 2 current devices are compatible for use with cricket were planning on bringing our own devices for 2 other lines. We received our sim cards however they won't make or receive calls and after many hours on the phone with technical support have been told they are actually not compatible with the cricket network and we will have to purchase new phones for these 2 lines. However since the numbers have already been ported from our previous company they are considering us current customers and won't let us purchase phones with the new customer pricing, even though we haven't even ever had functional service with them. I feel like the new customer pricing should be honored since we were told our phones would work and that's why we didn't purchase additional new phones with our original order. I know we will be paying higher prices in the future which I get. But to charge us higher rates as a current customer when our serv

2
N
2 years ago
R
razo69Extra
asked in General Account / Profile

Have court coming up n need copies of my messages from my account how do i get them

How do i get a list of my messages i need them for court

2
N
2 years ago
C
CharliemcgoniglExtra
posted in General Account / Profile

Text notifications

How do I stop text notifications when I make a payment or make a change.

3
N
2 years ago
S
SeangrenzExtra
posted in General Account / Profile

Greed

Ya why does my service suck ??having a data limit isnot unlimited that is called a service plan I up grated to unlimited but my phone slows to a crawl and won't let me on eBay or Amazon when this data limit is reached I wonder how Amazon or eBay would feal about this situation,if they new how much money they were losing due to your greed for more money

1
N
2 years ago
B
bennettchristieExtra
posted in General Account / Profile

Service was cancelled

I have no way of calling bc my service was cancelled by the person that got me the phone...so what do I need to do? Can someone please help me?

1
N
2 years ago
D
DamiangageExtra
asked in General Account / Profile

porting in a TextNow number to Cr?

I had Cricket last summer and went to TextNow I am wanting to Port my number into Cricket and join a current customer/brother as a second line.Am I able to do this and qualify https://snaptube.cam/ 9apps for the Moto Supra phone? I'm just trying to cut off wasted time if there is some trickery somewhere that would affect my getting aboard again.Thanks and it is just now becoming apparent that Corona will forever change the world and all that survive. We shoulda of smiled on our brothers learned to love one another right now. RightNow I need ya Cricket to get me back up and running so I can reach out and touch some of my kind.

1
D
2 years ago
MiamiGirl2000
MiamiGirl2000Paparazzi
posted in General Account / Profile

Cricket Protect, is it worth it?

Hi, I just switched to Cricket and I was wondering if Cricket Protect was worth getting?

1
C
2 years ago
S
Shortnsexy55Extra
posted in General Account / Profile

Can I get Netflix streamed to my T.V?

Can I get Netflix on here streamed to my TV?

4
V
2 years ago
M
MrButtleExtra
posted in General Account / Profile

Blacklist policy is ridiculous

I am very disappointed in the response I was given by Cricket Wireless. I have been victim to a scam I argue Cricket Wireless is partly responsible in. I was sold an iPhone XS on Facebook in Canada only to later realize that it was blacklisted by a US carrier named Cricket Wireless. A police investigation could not identify the seller who sold me the iPhone. The scammer succeeded in fooling me out of 750 CAD. Police have decided to return the phone to me. There is no dispute around the fact that I purchased the phone legally and in good faith. On top of that, the phone was not reported stolen or lost as you would think. Cricket Wireless blacklisted the phone for “First Party Never Pay” which is saying that a client ran off with the phone after signing a service contract to presumably start the scam I ended up being victim to. And what makes this scam very effective and low risk to the common criminal is that it is an industry standard to blacklist phones rather than take legal action i

0
M
2 years ago
L
Lofi_GuyExtra
asked in General Account / Profile

S10 out of stock

Just out of curiousity and me as a potential buyer I was wondering how long would it take to restock on the Samsung Galaxy S10

1
D
2 years ago
K
KellsueExtra
posted in General Account / Profile

Billing Address

My billing address is a PO Box. You won’t let me use a PO Box, so how do you suggest I pay?

1
J
2 years ago
N
NjshellExtra
asked in General Account / Profile

Name, address, account number printout

How do I obtain a copy of my account details such as my account number and mailing address

2
F
2 years ago
S
sjcline2013Extra
asked in General Account / Profile

Can I File A Complaint?

I hope my question is put in the right place, if not I truly am sorry but I don't know what to do. My husband and I got cell phones and cell service from cricket. A lady talked me out of getting the phone I want because I am moving to Moriss New York and I wouldn't be able to use it without wifi. So I asked her about my Moto G7 Supra. She told me that one would work in Moriss. Well I started to move into my home and it doesn't work, I have No cell reception and I am very upset. This phone and everything cost me 300 bucks and the lady lied to me.I tried everything I could think of to make sure I wasn't wrong but I rebooted it and checked the data and everything and nothing. I don't know if I can file a complaint since we got the phones a bit over a month

1
J
2 years ago
N
noserviceinmtPaparazzi
asked in General Account / Profile

Service Outage

Service outage in Stevensville, Mt 59870Multiple phones, both have been powercycled and still no service.

2
N
2 years ago
K
kcoboslaraExtra
asked in General Account / Profile

out of stock

i wanted to get the iphone 7 plus any chance when you know it will be available again?

1
jdor_Cricket
2 years ago
T
Tasha22Extra
asked in General Account / Profile

Calling

Need to see my calling history

3
2
2 years ago
S
Shuntac1978Paparazzi
posted in General Account / Profile

Incoming call and outcalls

How can i get my incoming and outgoing

0
S
2 years ago

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