General Account / Profile

  • 641 Topics
  • 1,645 Replies

641 Topics

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yessy10Extra
posted in General Account / Profile

Temporary Password Issues

I recieved a temporary password via text to create an account on the Cricket app, when I returned to the page to try to insert the password it rejected me and said that there was already an existing account with my #.

1
jdor_Cricket
3 years ago
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KellsueExtra
posted in General Account / Profile

Billing Address

My billing address is a PO Box. You won’t let me use a PO Box, so how do you suggest I pay?

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J
2 years ago
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Lennace89Extra
posted in General Account / Profile

How to Set up account without cricket number

I cant set up an account without a cricket number but I cant get my debit card to go through to buy these phones

1
Landon_Cricket
3 years ago
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Lofi_GuyExtra
asked in General Account / Profile

S10 out of stock

Just out of curiousity and me as a potential buyer I was wondering how long would it take to restock on the Samsung Galaxy S10

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D
2 years ago
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stuckoutExtra
posted in General Account / Profile

Port Out Scam

My account was cancelled today and my number was fraudulently ported out.  I was unable to reach a Customer Service rep after sitting on hold for 3.5 hours.  Once the thief had access to my phone number they were able to change my password on my email and then a whole bunch of other sites. Is there anybody I can contact, or who can contact me to help get this sorted. Thanks.

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Landon_Cricket
3 years ago
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Tbowles40Extra
posted in General Account / Profile

phone suspended

I reported my phone stolen on march 18th and had a new phone shipped to my house the very next day. Well I set the phone up on the march 19th and it worked perfectly for 4 days and then all of a sudden my mobile data quits working and I log into my cricket account and it says my phone had been suspended after it had worked for several days. Im currently waiting for customer service and have been waiting for over and hour. Does anyone know why they suspend my phone days after I reported it stolen and had already received the new phone and set it up.

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Landon_Cricket
3 years ago
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linkmendallPaparazzi
asked in General Account / Profile

I want to change my username

I have a user name for my Cricket Username that I no longer use.  I want to change it something more current.  I looked through all the options under "Account Settings" and couldn't find any way to do so.  Help please!

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J
3 years ago
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Kipper23Paparazzi
asked in General Account / Profile

not able to order anything off the website?

Why can't I ever order a new upgrade phone off the website? I have been having this problem for years now. However I've tried different forms of payment cards, check to see if the address matched with the card and it always does. I also tried a different browser and different devices to order my devices and still the same problem. What gives? I'm about to go to another company like Verizon.

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C
1 year ago
MiamiGirl2000
MiamiGirl2000Paparazzi
posted in General Account / Profile

Cricket Protect, is it worth it?

Hi, I just switched to Cricket and I was wondering if Cricket Protect was worth getting?

1
C
2 years ago
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Sexy6966Extra
posted in General Account / Profile

How to change my account pin

My account was hacked into and the person shut off my daughter's phone.I have changed my password but need to change my account pin how do I do it

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jdor_Cricket
3 years ago
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Lmiranda6Extra
posted in General Account / Profile

3 weeks trying to place my order and no one has a solution so far

I am a current sprint customer. I want to bring my phone numbers to cricket to save some money, but i can not get the promotion of 2 iphones for $49 each (on the 60 month plan) because the system is incorrectly assuming that i already use the promotion. I have not use the promotion! I place and order for one iphone6 and one iphone7 online 3 weeks ago no problem. Within an hour of placing the order i canceled it because my daughter wanted an Iphone 7 instead of the iphone six as i have just ordered. So I cancel the order withing the hour of placing it. And I am unable to re do the order since. I have gone to the chat multiple times. I have called many times. Always explaining that i have not used the promo. I have not received anything. it is just the buffer of the system that needs to be cleared. but I get no help. Everyone i chat to with or call says the same. I cancel the porting or did something to fix it and you should tried again in an hour. But i try and still the same. I cr

1
U
3 years ago
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jaydubyaExtra
posted in General Account / Profile

10 Gigabytes

A very nice, unexpected pleasure.Thank you very much, Cricket!

1
Landon_Cricket
3 years ago
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waltbExtra
posted in General Account / Profile

Gigabytes

Any way to check how many gigabytes you have

1
PoboyProphet
3 years ago
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spyrobaxExtra
posted in General Account / Profile

Horrible customer service wait time

Horrible customer service wait time i was on hold for over an hour got two questions in then with out saying anything was put back on hold for ten minutes then hung up oni called back been on hold for 2 hours and 30 minutes and still goingi will stay on tell they close at 9 and it 6 nowi know there is a virus going on but 3 hours plus on hold is just poor customer service its a good way to lose customers if you ask me and if i am on hold till 9 i wont pay for my next month and most likely will look for another phone companyand if you get a hold of me and please do i wont you to check the call log so you can see i did not make it upthank you and hope you can help

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Landon_Cricket
3 years ago
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KenzieMOExtra
asked in General Account / Profile

Case ID unsolved

I have been calling customer service for days, I bought a Byod sim kit and followed the instructions and tried to port my number but had then canceled the port, however I was told my already activated 30 dollar plan could still be used with the new number I was given but customer service wants me to pay for everything again when calling back after they left a voicemail saying I was all set I am frustrated with no number or service STILL and now I’m basically being robbed because my service refill card is open on this SIM card.

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jdor_Cricket
2 years ago
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jbanner001Extra
posted in General Account / Profile

Confirmation email

Hello,  I recently ordered a new phone thru the website and made it thru the entire transaction. I forgot the tracking number and noticed that I never got a confirmation email following the purchase. I have no idea what the number would be to see how long it would take to receive said phone. Any help concerning this matter would be appreciated.  Jeff

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PoboyProphet
3 years ago
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worthitdoitExtra
posted in General Account / Profile

porting in a TextNow number to Cr

I had Cricket last summer and went to TextNow I am wanting to Port my number into Cricket and join a current customer/brother as a second line.Am I able to do this and qualify for the Moto Supra phone? I'm just trying to cut off wasted time if there is some trickery somewhere that would affect my getting aboard again.Thanks and it is just now becoming apparent that Corona will forever change the world and all that survive. We shoulda of smiled on our brothers learned to love one another right now. RightNow I need ya Cricket to get me back up and running so I can reach out and touch some of my kind.

1
PoboyProphet
3 years ago
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kcoboslaraExtra
asked in General Account / Profile

out of stock

i wanted to get the iphone 7 plus any chance when you know it will be available again?

1
jdor_Cricket
2 years ago
R
Roadkill1321Extra
asked in General Account / Profile

Getting off a multi-line plan and starting a solo plan

So im currently on a friends plan because it was a little cheaper when i switched from boost. But id like to start my own solo plan, that way i know the bill will be paid when due. My dilemma here is, will i have to buy a new cricket sim card and pay an activation fee plus the initial monthly payment? Or can i keep my sim and number and just switch to a new plan?

1
J
3 years ago
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mizashijennyExtra
posted in General Account / Profile

Cricket account

The website doesn't work? I try to log in many times and nobody answer the chat. I want to make the payment and change the plan because I'm in another country and will come back after August.

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PoboyProphet
3 years ago
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DamiangageExtra
asked in General Account / Profile

porting in a TextNow number to Cr?

I had Cricket last summer and went to TextNow I am wanting to Port my number into Cricket and join a current customer/brother as a second line.Am I able to do this and qualify https://snaptube.cam/ 9apps for the Moto Supra phone? I'm just trying to cut off wasted time if there is some trickery somewhere that would affect my getting aboard again.Thanks and it is just now becoming apparent that Corona will forever change the world and all that survive. We shoulda of smiled on our brothers learned to love one another right now. RightNow I need ya Cricket to get me back up and running so I can reach out and touch some of my kind.

1
D
2 years ago
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sjcline2013Extra
asked in General Account / Profile

Can I File A Complaint?

I hope my question is put in the right place, if not I truly am sorry but I don't know what to do. My husband and I got cell phones and cell service from cricket. A lady talked me out of getting the phone I want because I am moving to Moriss New York and I wouldn't be able to use it without wifi. So I asked her about my Moto G7 Supra. She told me that one would work in Moriss. Well I started to move into my home and it doesn't work, I have No cell reception and I am very upset. This phone and everything cost me 300 bucks and the lady lied to me.I tried everything I could think of to make sure I wasn't wrong but I rebooted it and checked the data and everything and nothing. I don't know if I can file a complaint since we got the phones a bit over a month

1
J
2 years ago
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thuang83Extra
posted in General Account / Profile

My account has been suspended without my consent.

I was charged  2 days ago for this months phone service as normal. However, without my consent, my account has been suspended and I have no phone service. Cricket is now charging me a $25 reactivation fee to get it all back. Customer service representatives have not been answering calls and chats, unless it is to hang up or leave the chat. Please fix this issue, and the lack of customer support

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Grod_Cricket
3 years ago
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LesonechicbExtra
posted in General Account / Profile

Outages continue

My cricket phone is not working. Your towers in Mecina Ohio have been down since about 1:30 AM on March 19, 2020. They were sketchy and in out the day before. This is the worst possible thing you can do at the worst possible time. Your employees in the store lied and sId your engineers would have it back up in a couple hours that was 11.5 hours ago. I have a Mother in a nursing home who is very ill and it was her 85th birthday. Since they are on lockdown with Corona Virus isolation, she needs to be able to call me for support. You ruined her 85th birthday because I could not call and also could not get the nurses reports on her current health. You did not put anything on the news about it, you did not email us or in anyway let us know. You did this this summer fot 5 days knowing the towers would be down with no communication to customers. Right now you pretty much suck. I can not be without a phone. On top of not being able to communicate with my Mom and the Nursing home she is in, If

1
B
3 years ago
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NickExtra
posted in General Account / Profile

Account got deleted

My account was deleted after not paying for 2 months. I understand it's erased and I can't get it back. Do I just need to get a new sim card and make a new account?

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Landon_Cricket
3 years ago

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