General Account / Profile

  • 577 Topics
  • 1,446 Replies

577 Topics

7
7272016411Extra
asked in General Account / Profile

New phone coming

I have a new phone coming, a ssmdung s20. I currently have a Samsung S8+ can I just switch the sim card or must I contact cricket.I am currently a cricket customer.ThxJoe

1
J
1 year ago
S
sunshineExtra
asked in General Account / Profile

Online Order Text Notifications

I’m wanting to order a phone from Cricket for someone on my plan as a Christmas gift. It would just be an upgrade for their line. My question is when you upgrade online will all phone numbers on the account receive a text about the upgrade? I want it to be a surprise and don’t want this person receiving a text that their line has been upgraded. Help please. Thanks!

1
D
1 year ago
L
lwnc1959Paparazzi
posted in General Account / Profile

Scam

Scam????? Looks like a scam to me!! Hey! We are giving away a brand new iPhone 12! You can take part today! Enter here - www.winner-zone.com - and complete easy sign up for a chance to a win iPhone 12 Pro. Good luck!To manage your private message options, click here.Thanks for being a Cricket Wireless Community - Forum member.Your Cricket Wireless Community - Forum TeamCricket Wireless Community - Forum sent this message to LWNC1959@gmail.com.Don't want to receive emails from us? Just click here.

1
dirt76
2 years ago
I
imjustatempExtra
asked in General Account / Profile

canceled phone follow-up?

Hi, I switched banks and forgot to update Cricket so the phone service is cancelled.  Do I need to do anything now?  I don't use the phone so I don't want to renew, but I don't want to have credit issues or look like a bad guy.

1
J
2 years ago
P
piggymorrisExtra
asked in General Account / Profile

More BS!

So on today my lines were automatically ported into Cricket with out me having a SIM card to use my phone with the Cricket network! I am so upset now because my order still haven’t been received and now I don’t have a working phone! Ugh! I will never be using Cricket every again whenever they fix this problem! Ugh!

1
Marlena_Cricket
2 years ago
E
ekadicExtra
posted in General Account / Profile

Log in problems

I haven't been able to log in in 2 years. This is my semi annual attempt to get support. When I try to reset my password, I'm told there are new security procedures and I should call in. When I call in, the person has no idea what I'm talking about. They talk me through the password reset just so I can read them the error message. Then they open a ticket, and I never hear about it again. Again, would love to actual log in into my account.

1
jdor_Cricket
2 years ago
B
BrandiceExtra
asked in General Account / Profile

why will nobody help me at cricket

I need three phones unlocked because I HAD to switch carriers because they would not fix the tower by my house it has been 4 and half MONTHS. Would never refund any money or credit the accounts which is two accounts. 800.00 dollars later I finally got fed up and switched now they won’t unlock 3 of the phones I paid full price for I need someone to call me back or something I stayed on hold for 1 hour tonight and nobody would pick up the phone and tried the chat feature 20 minutes before close and nobody would respond 

1
Julie_Cricket
1 year ago
S
superdollarExtra
posted in General Account / Profile

how to remove my cricket app you put on the phone I have left cricket

how to remove my cricket app you put on the phone I have left cricket

1
U
2 years ago
Y
yadixlizPaparazzi
asked in General Account / Profile

statement

I need record of phone calls.  I can’t access this online.  Many other companies offering the access of phone call records.  

1
J
1 year ago
B
bognerjeStuntman
asked in General Account / Profile

Port Out Scam Part 2

My account was shut off out of the blue. I had to get on a chat to find out. They've been telling me every day that they are looking into it and it will be 24-48 hours. Every single day. And then they said they would contact me. I said how. Not joking here.. they were going to call me. How f'ing stupid is their support. How is it possible to not have phone verification of some type? Either a text verification with a PIN or a physical phone call to the phone in which the individual reveals personal info that is not visible or accessible to a would be hacker. Would  anyone be interested in a class action suit? I don't know about you, but its been a major inconvenience to me. I am having accounts compromised because of the verification codes that are being sent to the older number and so on... I am probably not far from full blown identify theft.  jbogner2001 AT yahoo DOT comCricket did not even express any concern until I filed a BBB complaint.  And they only ask

1
J
2 years ago
J
jenisetealer13Extra
asked in General Account / Profile

phone number ?

 hey guys! HELP!i am already a customer with cricket, my phone got stolen and so i bought a new one at best buy and i also purchased a new sim card. can i transfer my old number to this device with the new sim card? and if so, how? thanks

1
D
2 years ago
I
irishjasonPaparazzi
asked in General Account / Profile

My phone was reported lost/stolen

My phone was reported lost or stolen. It must've been an error because I have the phone with me. I talked to an online rep twice yesterday and both times they sent me to my store where I bought the phone. I was told that they would have to reactivate the phone to take it off the lost/stolen list. Both times I went to my store they said it was fine and that since it was active now (the online rep said they could reactivate it, but it would turn off again shortly) they told me that the phone was fine and that they were a franchise store and that they didn't do that. I have been with Cricket for a few years, but over the last month it has been nothing but trouble with that store. When I went to get an upgrade, the employee told me that since its over 6 months, I should get a free or very reduced upgrade to the phone I picked. When we got to the counter he told me that he was "Incorrect" and that "I'm new so I forget these things", after which the other employee called him "boss" and told

1
I
1 year ago
P
pburt777Paparazzi
posted in General Account / Profile

CUSTOMER APPRECIATION

I've been with Cricket for 20 years. One thing I fail to see is any customer appreciation for those who have been customers for a while. As an example, you can buy a phone for .0 if you bring your number to Cricket but if you want to upgrade it's 149. I think that should totally be the other way around. I have paid thousands to Cricket over the years and the least they can do is give me a good phone at .0 cost to me. The excuse I always hear from them is that I still get the phone cheaper than if I bought it somewhere else. So? Big deal. Then offer that to a NEW customer and reward the customers you've had for a while. I think that sucks and I feel I am always getting the short end of the stick with this company. So, why do I stay? Because I can.

1
C
2 years ago
S
solid1064Extra
posted in General Account / Profile

my cricket email

i need a cricket powered webmail/domain to promote my business online

1
Julie_Cricket
2 years ago
U
UonlyluvmoneyPaparazzi
posted in General Account / Profile

Century Blvd Cricket=CRIMINAL CONDUCT

Assaulted and Falsely Imprisoned then threatened and slandered about my clothing  and mental disability for trying to refund my samsung within the 7 day grace period. That was after I specifically identified that FDN and call diverting were both pre installed and activated using his password.  The Punjab or Fijian man in his 20s scamming out of Pittsburg California on Century Blvd drives a Porche truck and I ride the public bus and he started exactly with those two comparisons as he threatened to "beat the crap out of me" and then called 911 ON ME.  Craziest thing is that he literally ran to block the door so I couldn't  exit and did so forcefully and assaulted me on my pushing passed him to exit the store. I am certain this is a normal type of act he has done prior because now less than a month later the local police told me to not go there to use another cricket but crickets lil policy doesnt allow this. Seems all to convenient  to NOT ALLOW the customer to exchange or  refund or get

1
U
1 year ago
S
sfluittPaparazzi
posted in General Account / Profile

cricket never again. Blocked phone and still charging me

So here is why I regret having cricket as my phone carrier.I have 3 phones on my account; my phone and a phone for my son and one for my daughter. Back in October both my childrens phone began malfunctioning so I put in a claim for 2 new phones through Asurance. We received the 2 new phones, so I reached out to a cricket rep to help with activation, which was successful. August of this year my daughter lost her phone so I put in another claim for her lost phone. meanwhile my sons phone was placed on the block list so I called cricket to find out what was going on with my sons phone, the cricket rep put in a ticket to remove the phone from the block list and restored his phone as well. A few hours later my sons phone was block from making calls, taxing or using internet once again. so I called cricket back and was told that assurance had to unblock his phone. so I contacted Assurance and was told that back in October the 2 phones that I received were activated under opposite phone numbe

1
jdor_Cricket
2 years ago
K
Kelseybsmith13Extra
posted in General Account / Profile

What Happened To My Service?

I've had service through Cricket since February of this year. A few months ago, my mother asked me if she could add my phone line to her family plan so it would give all of us a lower monthly payment. (Me, my mom, my brother, and my boyfriend) I agreed to the switch, fast forward to today, my mother and I had a falling out, and even though I pay for my own phone line, she was able to suspend/cancel/disconnect my service because she's the account holder. My question is what happened to my phone number and how can I reactivate/restart my service?

1
jdor_Cricket
2 years ago
R
ridehureExtra
asked in General Account / Profile

Is anybody else's online account not working?

Is anybody else's online account not working?

1
MamasitaMarz
1 year ago
T
TEPhilly86Extra
posted in General Account / Profile

Possible Virus on phone

Hello. So i need help.There is an app on my phone, Font Server, it is a virus and i cant get rid of it. Wont allow you to uninstall or even disable. It has a copy of all the system apps in it when u look at the app info. From my research online it allowes your phone to be remote accessed, which i have noticed things opened i didnt open or signed out of apps i didnt sign out of.Any advice or help welcomed

1
jdor_Cricket
1 year ago
Michaelhood
MichaelhoodExtra
asked in General Account / Profile

Cricket Shoes

Is DSC is a good brand for cricket shoes?

1
D
2 years ago
C
cherylchecherylExtra
asked in General Account / Profile

Supervisor lied to me - How to report a bug to someone who can fix it

Shirley R., a supervisor, just lied to me in chat.  There is a bug that is keeping me from buying a phone online.  I've waited 24 hours (several times), I've tried a different credit card, and I've contacted my credit card company.  The problem is at Cricket.  She told me that she would "escalate it to our digital team so that they can look into it."   When I asked her when, she admitted that she had no way to contact them.  She lied to me!  The only way this bug will get fixed is if someone lets your firm know about it.  Instead, your folks lie. Sickening!Who can I contact at Cricket that can resolve some programming bug that is stopping a long-time customer in good standing from buying a phone with a perfectly good credit card?  Seriously, what kind of firm doesn't want to know about problems like this?And who can I contact to let Cricket management know that lying to customers with "wait 2 hours" or "wait 24 hours" type responses is

1
J
2 years ago
Q
quimbombExtra
posted in General Account / Profile

Numbers still showing under previous carrier

Hello,I’ve got two lines which I ported to Cricket. Whenever I have ported lines before, they are automatically updated in the registry of phone numbers showing the new carrier.However, my lines do not show under Cricket/Att but h2o wireless which was my carrier before the last one.Is it possible for Cricket to update that?

1
jdor_Cricket
2 years ago
M
Mholt1970Extra
posted in General Account / Profile

Poor customer service

I placed an order for a new service with Cricket. The add says next business free delivery. I have spent over 3 hours with their uneducated customer service and I still have not received my phone nor have I received any tracking number. This is not a good way to start a new business relationship. I am about ready to cancel my order. At this point I cannot say that I have had a good experience nor can I say that I would recommend their service. What I can say is BUYER BEWARE!!!

1
Julie_Cricket
2 years ago
B
bayannehPaparazzi
asked in General Account / Profile

Referral Program

I have a complaint regarding the refer a friend program. After chatting online with a representative just to know how to contact customer service because whenever you call there is no option to speak with a representative and after wasting more than one hour on the phone and the answer I get was a "NO"!!!!!!!! Are you serious???? There is no one who can help me????? I am really frustrated and upset and angry at this poooor customer service. 

1
D
2 years ago
H
hobensackExtra
asked in General Account / Profile

Unable to Upgrade a Phone on my Family Plan

For the past week I've been trying to upgrade my son's phone on our 5 line plan to an Apple XR (128 GB).  So far, no success.  I progress to the last screen but when I click "Place Order" I get "Oops! Something went wrong.  Please contact Customer Support".  I've tried on muiltiple days with different credit cards, no luck.  I went to the Cricket store, but they admitted that they didn't know what the problem was and they couldn't help me.  They tried to ring me up in the store with no luck.  I then called customer support, twice.  The first time was worthless (after taking nearly an hour to reach a human).  The second time (yesterday) the person said they did something to fix the issue and to try and puchase again after midnight.  Well, I just tried and I received that same error message.  I'm almost to the point of switching my entire family to another carrier.

1
J
1 year ago

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