General Account / Profile

  • 676 Topics
  • 1,688 Replies

676 Topics

chrismoody12
chrismoody12Extra
posted in General Account / Profile

How much to cancel lines

How much does it cost to cancel 3 lines on my account? I’ve searched and can’t find a direct answer.

1
Bulldog
3 years ago
C
cwaxsomExtra
posted in General Account / Profile

And brought two Online order

I switched to cricket and brought two numbers. One mine the other my gf. Can we pick up our phones from the local store instead of having them shipped to us?

1
Bulldog
3 years ago
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newtocricketExtra
asked in General Account / Profile

Are stores allowed to FORCE sell accessories, Insurance etc?

I walked in Cricket wireless store aka Crown Wireless Corp, 3523 N Beltline Rd Irving 76062.  I was greeted as, "hey you want to pay bill?" I said no, I'd like to port in my line. She yells someone's name in the back to "come out and help this guy" wow - customers are not Sir, Gentleman, Mr. but a "guy". This young man tries to pull a fast one on me - yea, phone is free if you select $60 plan and $25 activation fee and..... wait for it.... "your taxes would be $30" - I said, what! what rate tax you are charging me - he goes, oh thats your total, your phone, your first month bill, your protection. I said Protection plan is $7 right, how come it gets up to $30? Then this new manager girl who just had walked from behind jumped in and says, yeah yeah thats your total with phone, first month bill and taxes - I said, but I am porting in my line so phone is free... so she says, yea but then case cover etc all comes to $30 - I said no I decline - I don't want any - she says oh then y

1
J
3 years ago
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Lennace89Extra
posted in General Account / Profile

How to Set up account without cricket number

I cant set up an account without a cricket number but I cant get my debit card to go through to buy these phones

1
Landon_Cricket
3 years ago
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stuckoutExtra
posted in General Account / Profile

Port Out Scam

My account was cancelled today and my number was fraudulently ported out.  I was unable to reach a Customer Service rep after sitting on hold for 3.5 hours.  Once the thief had access to my phone number they were able to change my password on my email and then a whole bunch of other sites. Is there anybody I can contact, or who can contact me to help get this sorted. Thanks.

1
Landon_Cricket
3 years ago
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Tbowles40Extra
posted in General Account / Profile

phone suspended

I reported my phone stolen on march 18th and had a new phone shipped to my house the very next day. Well I set the phone up on the march 19th and it worked perfectly for 4 days and then all of a sudden my mobile data quits working and I log into my cricket account and it says my phone had been suspended after it had worked for several days. Im currently waiting for customer service and have been waiting for over and hour. Does anyone know why they suspend my phone days after I reported it stolen and had already received the new phone and set it up.

1
Landon_Cricket
3 years ago
K
Kipper23Paparazzi
asked in General Account / Profile

not able to order anything off the website?

Why can't I ever order a new upgrade phone off the website? I have been having this problem for years now. However I've tried different forms of payment cards, check to see if the address matched with the card and it always does. I also tried a different browser and different devices to order my devices and still the same problem. What gives? I'm about to go to another company like Verizon.

1
C
1 year ago
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Lmiranda6Extra
posted in General Account / Profile

3 weeks trying to place my order and no one has a solution so far

I am a current sprint customer. I want to bring my phone numbers to cricket to save some money, but i can not get the promotion of 2 iphones for $49 each (on the 60 month plan) because the system is incorrectly assuming that i already use the promotion. I have not use the promotion! I place and order for one iphone6 and one iphone7 online 3 weeks ago no problem. Within an hour of placing the order i canceled it because my daughter wanted an Iphone 7 instead of the iphone six as i have just ordered. So I cancel the order withing the hour of placing it. And I am unable to re do the order since. I have gone to the chat multiple times. I have called many times. Always explaining that i have not used the promo. I have not received anything. it is just the buffer of the system that needs to be cleared. but I get no help. Everyone i chat to with or call says the same. I cancel the porting or did something to fix it and you should tried again in an hour. But i try and still the same. I cr

1
U
3 years ago
J
jaydubyaExtra
posted in General Account / Profile

10 Gigabytes

A very nice, unexpected pleasure.Thank you very much, Cricket!

1
Landon_Cricket
3 years ago
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waltbExtra
posted in General Account / Profile

Gigabytes

Any way to check how many gigabytes you have

1
PoboyProphet
3 years ago
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spyrobaxExtra
posted in General Account / Profile

Horrible customer service wait time

Horrible customer service wait time i was on hold for over an hour got two questions in then with out saying anything was put back on hold for ten minutes then hung up oni called back been on hold for 2 hours and 30 minutes and still goingi will stay on tell they close at 9 and it 6 nowi know there is a virus going on but 3 hours plus on hold is just poor customer service its a good way to lose customers if you ask me and if i am on hold till 9 i wont pay for my next month and most likely will look for another phone companyand if you get a hold of me and please do i wont you to check the call log so you can see i did not make it upthank you and hope you can help

1
Landon_Cricket
3 years ago
A
Amymiller309Extra
posted in General Account / Profile

Unresolved tickets for 2 weeks

I requested an unlock code, line qualifies. Customer care could not get it and placed a ticket to tech Dept. That was over 2 weeks ago and 5 calls, on when was told 2-3business days. How is this acceptable that it remains unresolved and no one in customer care can contact the tech Dept? Why is the floor supervisor the highest person I can speak with?

1
Grod_Cricket
3 years ago
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Neilnjess1Extra
posted in General Account / Profile

Change number fee

Your website States You will be charged a $15 number change fee. This does not apply to new customers who transfer a number from another carrier at the time of activation.I took this to believe when switching my number to them I could change my number for no fee. They didn't change my number and now I'm trying to get it down and they want to charge $15. The website needs to be reworded. I am going to switch services now. And will not recommend

1
Bulldog
3 years ago
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PissedcustomerPaparazzi
posted in General Account / Profile

Ported My Number Out Scam

Can't believe this scam is still going on since last year. My phone was ported out, reported this incident but have been taken in circles by customer service and store associate/managers, they don't know what to. I have never given away my PIN nor written it anywhere and use it only when calling customer service which i have not done in months.Got a message from Cricket that there were changes made to my account. Soon after that i had no service. Hackers got in my bank account which happens to be the same one i use to pay CricketHackers got in my email and reset my passwords for my back account and made zelle payments. (i used the same email)Hackers applied for a paypal, got approved for credit and used the card online.How can this go unnoticed, this sounds like a script. They do the same exact thing.If not an inside job, tell me if this an external hack and how they got access to the PIN. Did the number get ported out to another company? if not why is it showing another

1
Julie_Cricket
3 years ago
S
SamsungSiren600Extra
asked in General Account / Profile

Samsung Siren

Is the Samsung Siren still available?

1
J
3 years ago
K
Kandie_74Extra
posted in General Account / Profile

Server issues

For two days my app keeps telling me that I can't sign in because they are having issues connecting to the server. I have uninstalled/re-installed, and cleared the cache. It still isn't working. Very inconvenient!

1
Q
3 years ago
J
jbanner001Extra
posted in General Account / Profile

Confirmation email

Hello,  I recently ordered a new phone thru the website and made it thru the entire transaction. I forgot the tracking number and noticed that I never got a confirmation email following the purchase. I have no idea what the number would be to see how long it would take to receive said phone. Any help concerning this matter would be appreciated.  Jeff

1
PoboyProphet
3 years ago
W
worthitdoitExtra
posted in General Account / Profile

porting in a TextNow number to Cr

I had Cricket last summer and went to TextNow I am wanting to Port my number into Cricket and join a current customer/brother as a second line.Am I able to do this and qualify for the Moto Supra phone? I'm just trying to cut off wasted time if there is some trickery somewhere that would affect my getting aboard again.Thanks and it is just now becoming apparent that Corona will forever change the world and all that survive. We shoulda of smiled on our brothers learned to love one another right now. RightNow I need ya Cricket to get me back up and running so I can reach out and touch some of my kind.

1
PoboyProphet
3 years ago
M
mizashijennyExtra
posted in General Account / Profile

Cricket account

The website doesn't work? I try to log in many times and nobody answer the chat. I want to make the payment and change the plan because I'm in another country and will come back after August.

1
PoboyProphet
3 years ago
D
Decoman514Extra
posted in General Account / Profile

Service problems

12- 23-19 Service problems since last week, not repaired after tickets put in! 1 phone/account states private# out going other still no voice mail service! Other accounts in zelienople, Pa. 16063-2929 area having major issues also no texts no service calls not working no voice mail, its been a week! Gonna have to get new service! Im losing business! Never had problems for almost 20 years and I dont use face book. Please please look into into?! Sincerely John

1
Bulldog
3 years ago
T
thuang83Extra
posted in General Account / Profile

My account has been suspended without my consent.

I was charged  2 days ago for this months phone service as normal. However, without my consent, my account has been suspended and I have no phone service. Cricket is now charging me a $25 reactivation fee to get it all back. Customer service representatives have not been answering calls and chats, unless it is to hang up or leave the chat. Please fix this issue, and the lack of customer support

1
Grod_Cricket
3 years ago
L
LesonechicbExtra
posted in General Account / Profile

Outages continue

My cricket phone is not working. Your towers in Mecina Ohio have been down since about 1:30 AM on March 19, 2020. They were sketchy and in out the day before. This is the worst possible thing you can do at the worst possible time. Your employees in the store lied and sId your engineers would have it back up in a couple hours that was 11.5 hours ago. I have a Mother in a nursing home who is very ill and it was her 85th birthday. Since they are on lockdown with Corona Virus isolation, she needs to be able to call me for support. You ruined her 85th birthday because I could not call and also could not get the nurses reports on her current health. You did not put anything on the news about it, you did not email us or in anyway let us know. You did this this summer fot 5 days knowing the towers would be down with no communication to customers. Right now you pretty much suck. I can not be without a phone. On top of not being able to communicate with my Mom and the Nursing home she is in, If

1
B
3 years ago
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NickExtra
posted in General Account / Profile

Account got deleted

My account was deleted after not paying for 2 months. I understand it's erased and I can't get it back. Do I just need to get a new sim card and make a new account?

1
Landon_Cricket
3 years ago
J
Jjames84Paparazzi
posted in General Account / Profile

Service outage

Anyone else in the Reno NV area having issues with phone service I have no cell service or internet on my phone. Tried resetting phone and even pulling simcard out and restarting and still nothing

1
Julie_Cricket
3 years ago
D
Decoman514Extra
posted in General Account / Profile

Two weeks support tickets not taken care of!

Still not working!!!!Im still not receiving some texts and calls Carrie not receiving some calls and no voice mail! Going on two weeks now. I sent numerous PMs on Twitter with all info... Zelienople, PA. 16063-2929Sincerely, John

1
BillyM_Cricket
3 years ago

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