General Account / Profile
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My bill is $110 with hot spot I made a payment of $120 to get $10 on extra hotspot plus the $25 for referral so I call a day before to have them add on the hotspot the costumer service never one Sayed to me to wait until my bill cycle to star to do the add-on he said I will do it and it will star next bill cycle on the 12th restar ur phone to get ur hot spot well guess what woke up to no service call them and all they did was activated again but refuse to give me my hotspot if they didn't want to give me the 25 for referral that's fine but on top of that they took my extra 10 bucks I work so hard for and keep it saying they had nothing that can be done I hate cricket it was a bad investment and since I hardly work bcs of the covid19 am stuck with them if I had the extra cash I would move back to boost don't recommend this company at all
Ported My Number Out Scam
So this port out stuff has been going on for me since 9/17/19. Wake up one morning no service on 1 of the 3 phones we have with Cricket. Call Cricket immediately when notice this at 8am. Cricket opens a case for this. I have called over 10 times, I document it every time. NOT ONE PERSON AT CRICKET HAS CALLED ME WITH A UPDATE. I filed a complaint with the FTC. Whomever stole my number had one of my credit card mailing address changed to their address in my name to out of state where they live. They are using your PORTED OUT NUMBER TO ACCESS YOUR CREDIT/BANK ACCOUNTS. So when the credit card company that has your phone number on file sends you a text to make sure it is really you to do these changes, the scammer tells them. Discover card told me that when they started to ask security questions the call mysteriously drops. I had to put a fraud alert on all 3 credit card companies. Cricket I have
I wanna report a store where is selling another carriers simcard
Hi customer cares , I am not your Cricket user, I am currently with Lycamobile, and I went a Cricket store trying to top up a Lycamobile bills , the agent give a new simcard with Simple mobile, I don't know why ( why it's not Cricket? it's Cricket store) And asked me for $60 for 3 month using with 15GB. Right now my phone number gets stuck from lycamobile and simplemobile, and the Cricket store agent saying " to wait" like forever. I know this is not right place to report, but I just wondering is that legal to activate other carriers service plan in a Cricket store？ I think I got a fraud from your agent in Flushing . I wont tell the agent's name but I have address 4403 kissena blvd Flushing NY 11354 . I just wanna report it and please check the store
Times Text Messages were Sent
Hello!I was wondering if it was possible to get a record of when text messages were sent, and to whom said messages were sent to. I accidentally deleted a text conversation I had on my iPhone, and sadly, I don't have a suitable backup to recover said conversation. I don't need the content of the text messages--merely the times and recipients. I know that Cricket's parent company (AT&T) does indeed keep such logs, so I was hoping Cricket would to.If it helps, I live in the state of California, so would I be able to request a text message log using a privacy request thanks to the California Consumer Privacy Act?
I can't log on to my account online
I tried to log on to my account on my phone I don't want let me log on to it it's saying that I need to call customer care and I have tried and I can't get nobody how can I get this fixed so that I can log on to my account on the app that I have on my phone I have not had this problem at all before so I don't understand why this is doing it now
We are new customers that purchased one phone and after being told our 2 current devices are compatible for use with cricket were planning on bringing our own devices for 2 other lines. We received our sim cards however they won't make or receive calls and after many hours on the phone with technical support have been told they are actually not compatible with the cricket network and we will have to purchase new phones for these 2 lines. However since the numbers have already been ported from our previous company they are considering us current customers and won't let us purchase phones with the new customer pricing, even though we haven't even ever had functional service with them. I feel like the new customer pricing should be honored since we were told our phones would work and that's why we didn't purchase additional new phones with our original order. I know we will be paying higher prices in the future which I get. But to charge us higher rates as a current customer when our serv
Ya why does my service suck ??having a data limit isnot unlimited that is called a service plan I up grated to unlimited but my phone slows to a crawl and won't let me on eBay or Amazon when this data limit is reached I wonder how Amazon or eBay would feal about this situation,if they new how much money they were losing due to your greed for more money
porting in a TextNow number to Cr?
I had Cricket last summer and went to TextNow I am wanting to Port my number into Cricket and join a current customer/brother as a second line.Am I able to do this and qualify https://snaptube.cam/ 9apps for the Moto Supra phone? I'm just trying to cut off wasted time if there is some trickery somewhere that would affect my getting aboard again.Thanks and it is just now becoming apparent that Corona will forever change the world and all that survive. We shoulda of smiled on our brothers learned to love one another right now. RightNow I need ya Cricket to get me back up and running so I can reach out and touch some of my kind.
Blacklist policy is ridiculous
I am very disappointed in the response I was given by Cricket Wireless. I have been victim to a scam I argue Cricket Wireless is partly responsible in. I was sold an iPhone XS on Facebook in Canada only to later realize that it was blacklisted by a US carrier named Cricket Wireless. A police investigation could not identify the seller who sold me the iPhone. The scammer succeeded in fooling me out of 750 CAD. Police have decided to return the phone to me. There is no dispute around the fact that I purchased the phone legally and in good faith. On top of that, the phone was not reported stolen or lost as you would think. Cricket Wireless blacklisted the phone for “First Party Never Pay” which is saying that a client ran off with the phone after signing a service contract to presumably start the scam I ended up being victim to. And what makes this scam very effective and low risk to the common criminal is that it is an industry standard to blacklist phones rather than take legal action i
Can I File A Complaint?
I hope my question is put in the right place, if not I truly am sorry but I don't know what to do. My husband and I got cell phones and cell service from cricket. A lady talked me out of getting the phone I want because I am moving to Moriss New York and I wouldn't be able to use it without wifi. So I asked her about my Moto G7 Supra. She told me that one would work in Moriss. Well I started to move into my home and it doesn't work, I have No cell reception and I am very upset. This phone and everything cost me 300 bucks and the lady lied to me.I tried everything I could think of to make sure I wasn't wrong but I rebooted it and checked the data and everything and nothing. I don't know if I can file a complaint since we got the phones a bit over a month
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