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There is no option to change the phone number from my current account phone number to the new phone. Anyone have any ideas as to what is happening? I have never had this problem before. When I tried to all, they said they were open until 11 pm, but it was only 9:30 pm EST. Please help! I can’t use my phone and I need to get these activated. Thanks.
Why is my account suspended and no way for me to fix when auto pay charged my bank account? I don’t get it and it’s very aggravating! There’s even a $55 credit showing on my account after paying the $90 monthly fee. I’m stuck at home with no internet now and my job depends on me having internet service. So tired of this. Something similar to this happens almost every month
My bill was paid two days before it was due. Service is suspended only on my phone but my other four lines still work. It shows there’s no payment due. I have a confirmation for my payment. Why is my line suspended and how do I fix this because they’re not open until morning.
I brought My Dad in to Cricket, he told them that I referred him and I also Went to the site and filled out info stating I referred Him. Mentioned this to them SEVERAL TIMES over the past couple of years, NADA!!! have since referred a couple of friends, nada, nothing. My Dad has referred friends, nothing. No credits. This is a joke or????
So purchased phone online, UPS delivered to the wrong address. Cricket informed me they couldn't do anything. So i filed a dispute with my bank to get my money back. UPS found my phone and delivered it 5 days later this was in March. June 18 Cricut cut my service and reported my phone stolen, after talking to my bank the situation was rectified and the money was credited back to Cricket. But as of today as I type this my service is still suspended because my phone was placed on a national block list and I have yet to be able to use my phone.
I placed online order last Thursday for my wife. Shipping confirmation with a UPS Tracking sent last friday. UPS Tracking never got updated after 3/15 2 AM. Cricket customer service yesterday and today assured it will be delivered today but was never delivered.I was keep explaining the customer care that UPS Tracker was never updated after 3/15 2 AM but both the representatives were giving their super assurance that this will be delivered by 3/16 9 PM. That means they never clicked “Shipment Progress” and saw the updates. They just looked the main tracking information and was keep assuring this will be delivered on 3/16 by 9 PM. Now it is past 9 PM, UPS tracker still says it will be delivered by 3/16 9 PM with no further scanning of my package. What a Cricket Customer Service?
i have little to no upload speed or even a stable conetion anymore on hot spot i can game online video chat or even watch youtube at even 360p with out lagging out im not happy and need help speed test showing 0 to 0.02 mbs download speed if fine when it works is the tower near me damaged or what ?
I have an older family plan that isn’t offered anymore. The person on line 5 is moving to her own plan. I would like to move another family member on to my plan (and bring his number over from his current carrier). Can I do this without changing how much we pay each month?
Is there a way that you can email me the password and username reset link? I am trying to upgrade my phone due to my LG Stylo 2 not powering on anymore. The only option for resetting that information is to use a reset through a text message. I can’t access my phone to get the text message.
I want to brag on an employee name Jonavieve. The other day my husband called to get my daughter’s phone turned off. She’s 12, you know how it is. Well instead of just suspending her service, he said the phone was lost. When I called to get it back on Jonavieve said she had to get a ticket and it would be up to 10 days. She did get it back on right then, but said it was still on a block list, and could be cut off again. I want super happy, but was fine with it. We got off the phone and she called back just a couple of minutes later. She said since her shift was over, she was able to stay and research it some more. She was able to get it off the block list, and she wanted to let me know we wouldn’t be having any more problems. She was super nice and helpful, and she stayed at work a few extra minutes to see what else she could do. What a great employee!! She’s a keeper! (I have her employee number if you want it.)
So I have 5 lines. All available for upgrades. Yet I'm not able to upgrade them all together because even though through my contract I'm able to they won't let me. In the store it's possible but you'll spend about $300-$400 more due to the fact that you don't get the "upgrade discount" ($25 fee) in the store and must pay full price for the phone. So why is it that Cricket is allowed to break contract agreements? How are they able to legally get away with ripping customers off and not delivering on what they agree to?
I’ll start from the beginning, since no one at Cricket seems to understand what I am saying, despite being transferred back and forth for 3 hours. Maybe some help from the community folks will do the trick…April 2 - ordered an iPhone 12 and a supporting case. Used the Progressive Leasing option. April 5 - UPS delivers “something” from Cricket around 6:30pm. The box is not damaged or harmed in any way. There is only one layer of tape on the box so I can tell it hasn’t been opened, then re-sealed. I open the box. There’s a SIM card, a phone case, BUT NO PHONE. After an hour of hold time, I finally get to the Online Orders department, only to be told by some genius that I have to file a claim with UPS. Not only was this the wrong answer, but he kept talking over as i tried to re-explain the situation. He wasn’t listening at all, and then he stated “well it’s delivered on our end.” I just told you it wasn’t….sent everything but the actual phone. What’s so difficult to comprehend? Tried to
hello my name is Betty. I have had your services for some time. On May 26, 2021 I was unable to use my phone due to my phone being reported lost or stolen on May 24, 2021. I have NEVER reported my phone lost or stolen. I had been able to use my phone up until after 12pm 5/26. I spoke with "Melannie" and asked to speak to a supervisor, she stated that she had to see if her supervisor "WANTED TO SPEAK WITH ME." I went into one of your locations on Buckingham/Jupiter Rd in Richardson, TX explained the situation to your agents who tried very hard to assist me and they both called the call center for assistance and witnessed the disrespect and displacement pertaining to this situation. I spoke with "Anderson" who gave me a case number C-E4602I, and when I asked for a Supervisor he hung up the phone. The agent from Cricket at the Buckingham/Richardson location called back and we spoke with Josh @ 545. Who of course, hung the phone up..but he tried to act as if the call just dropped. I called
I have a sneaky feeling that someone else has hacked into either my account or my phone number. This morning, my uncle called me and said that I called him 4 times in the middle of the night. I told him I never made such a call, but after he hung up, I checked my phone and found that I made NO calls to him during that time. I am worried because sometime last week, I was browsing on my phone when the network suddenly vanished. and only returned after I restarted the phone. I have changed my password but how can I change my PIN? Also, I want to have a 3-step verification; how do I do that?
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