General Account / Profile
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I am trying to add my 5th line on my account after purchase is completed and all the port requirements are confirm order gets cancel after 20 minutes. I tried multiple times and order keeps getting cancel and this is very frustrated. Called customer service and rep suggested to wait for a supervisor to contact me back and nothing happened. Please help me.
My wife and I have been using Cricket for a number of years and I don’t have a single complaint. The service has been great. The purpose of this post is more of an observation than anything though. My parents were with Tmobile and interested in switching to Cricket as Tmobile coverage is a joke. My dad called me up, said he spoke to the representative from Cricket and that I could get some kind of referral credit. I thought it sounded good so I met my parents at the Cricket store. I mentioned the credit to the employee working and she asked me to enter my pin number. What neither myself or my parents realized is that she was adding them to the account I share with my wife, which is not what we wanted. I helped my parents choose a couple phones and the store employee got them set up. Next day, I’m at work and suddenly my phone has no service. I’m thinking “oh boy, they must have messed something up.” I went to the Cricket store to find out what was going on. It couldn’t have been a lack
I am working on porting my number to T-Mobile. I have two number under my account. One number went through immediately, but the other one keeps receiving the error: wrong account number. I locate my account number with cricket app and by chatting with agent. Any ideas why and what should I do?
Filed a damaged phone claim. received phone, activated it. now getting the run around that it is listed as “lost or stolen” and the phone needs to be taken off the “blacklist” from Asurion. Two cricket agents told us they could not take our number off the blacklist only Asurion could do that. Transferred to Asurion y a cricket agent…. Asurion has NO control of the blacklist and we needed to contact cricket… cricket is now closed cant talk with rep (after hours apparently) and the chat is offline even though it is 10pm est it states they cant chat after 11pm est… go figure!! Called Asurion again, agent wants to send us new replacement phone for the replacement phone we activated yesterday… Most ridiculous customer service I have ever dealt with. Will be looking for new service when we return from our vacation. Yes, we have wasted precious time dealing with this crappy service. Will not recommend cricket unless something is resolved ASAP!!
I have the 60$/m plan and I usually buy additional hotspot as needed. I’ve spent at least 600$ on this company’s hotspot services since I’ve been a member. I came across an issue where I was missing account credit and reached out to Cricket because I paid 60$ out of my pocket to pay my bill so my credit wouldn’t be used up. After the new billing cycle, the account credit is gone and so I ended up paying 120$ for one month of service. I confronted Cricket about this and they said “The account credit was added because you bought our hotspot packages” and I said “so why isn’t it there anymore?” I got 2 different responses when I asked 2 different “specialists” this question. One said “because it was used to pay your bill, i’ll open a support ticket” and the other said “It was used on your hotspot packages.” Please stay away from cricket. They’re a third rate company with fourth rate staff. Just go straight to at&t if you want at&t speed. Cricket has stolen money from me, refused t
The owner of [Personal Details] has stolen one of my phones, and has linked his number with my personal email account with Google. He has changed all the security questions and listed his cricket wireless number as the 2 step verification. I can’t access my google account: [Personal Details] because this person stole one of my phones and locked me account of some several accounts listing his number on my account Please flag this number for possible fraud, because that it was I can see is now linked to my accounts where credentials were changed and money is missing from my accounts from unauthorized transactions coming out of Jacksonville, FL [Personal Details] Concerned Citizen
I’m currently stuck in a foreign country where I don’t speak even one word of the language and nobody speaks English. I am unable to use my phone because cricket locked it without me knowing. I can’t put in a SIM card from the country I’m in because of this issue. I brought my own phone with me to cricket, 100% unlocked two years ago. I’ve paid my bill on time for the past two years. I obviously meet the criteria to have it unlocked. But how can I get customer service to help??? The website wants to send me something via text. To my phone. Which is locked to cricket. While I’m in a foreign country. Yea… there’s that…. Using wifi, I talked to my daughter in the United States via fb messenger tonight. She went into a cricket store with me on messenger and was told they couldn’t help, call customer service. She did call. And sat on hold for 30+ minutes. Then a lady with a strong foreign accent that was very difficult to understand took her call. She asked all sorts of questions about the
I have been a loyal cricket customer for a decade and I live in the fastest growing city in the country. Why has service dropped or totally disappeared in the last few months. Where I used to get 3 and 4 bars I now only get 1 or 2 if I get any. In a major metropolitan area service should be getting better. I understand that cricket is upgrading the system to 5g but that should not reduce 4g coverage. Customer service is dismissive the only saving grace cricket has right now is it's local representatives. Even still if I cannot get better service I will have to change carriers. Let's see if cricket corporate responds to this because I am getting the run-around when I call customer service.
It has been a couple of months now,I order my phone and tried to order my husband's phone at same Time til after several tries it would not work even though a MAN on the phone told me it would!!! Well I got my New Phone in 2 days Motorola g Play for $59.99!!!After I ORDERED husband's phone WAITED 10 plus Days I called everyday after first 3 days, went to Two different Cricket Stores first one really trying to help 2nd one said I messed the system up and UNTIL SOME SUPERVISOR Will take care of it I cannot get my husband a new phone ( we like haveing same phone)Which is So Wrong!!! She was rude also said keep calling to talk to supervisor But Supervisors Hang Up then are suddenly not there!!! I pay my bill on time. CAN ANYONE HELP??? or should I just change companies?
This past spring I got a new phone, same number and plan, nothing changed other than my phone but now I get at least 10+ text scams a day! I get scam calls more too. I even signed up for the "do not call" list and it hasn't gotten better. My bf switched to cricket at the same time, so we could save money, and he's getting excess spam as well... only that keep calling him Courtney. WHY???
I have proof from my bank account that you continue to take money without my permission and take money on top of my monthly payment
I want to speak to a supervisor I want a supervisor to call me immediately I am sick and tired of filing complaints to your terrible service you guys refuse to fix the issues and you have stolen $70 from me and I have proof from my bank account as well as text messages from you guys. This is absolutely the worst customer service I've ever experienced in 17 years and I can wholeheartedly say that without being overly dramatic. I wish with every fiber of my being that I could report this company to the police and show in a court of law with documents from my bank and text messages from your company from the people who have helped me stating how much I would be charged in detail exactly for what I was asking for and for what I was paying for and how your company continues to overly charge me money even after I've made my phone payment. This is the worst phone company I've ever worked with in my entire life and I can't wait till I change to a new phone company. I'm going to do whatever is
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